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This is what happened when you do business with Nexusbytes
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Comments
You do realise that OP wasn't entitled for a refund at all, right?
@SCAM_DONT_BUY so after 4 months, they reduced service quality down like 50 times, im supposed to accept it while they refused to fix it ? is this an acceptable behaviour nowsaday for providers of dedicated servers ?
Knowing the fact that you didn't order the right server for your needs, I just can't help you. You need a managed service Sir, and some help in choosing the right location.
@vinsanrock
You aren't important enough for them to choose to throttle you specifically, something must have changed with their upstream that affected your AU users negatively. They have limited control over that, and you didn't even give them a chance to try to fix the issue, just asked for a refund months after the grace period has expired.
If AU bandwidth is oh so important to you, why didn't you go for OVH or Linode? AFAIK, they both have a POP in Sydney.
@SCAM_DONT_BUY do educate me, i was fine with them over 4 months unmanaged, how will managed solution work better ? especially the right location, why is my choice of Los angeles bad ? i chose this location before for over a year without problem at another host, i switched over because of dedicated cpu cores
Same settings, same OS, same usage pattern, how is 2-3Mbps acceptable to AU sydney from Los angeles and how is it ok that Nexusbyte decided its ok as long as my test with US EU server has no problem ? Its a problem because they advertised Los angeles asia optimized/Australia included, so 2-3 Mbps is not ok
@AC_Fan its not like i need 1Gbps to AU, i dont think its wrong to reduce my cost when i dont need massive Gigabits to AU, is 100Mbps too much to ask for Los angel to AU ? I only have 10TB metered per month with them and now i couldnt get over 3Mbps
Make no mistake, i gave them a chance to fix they just kept on giving me test with non-AU servers which are fine at the time i had server with problem
Imagine if it was only the broken speedtest script that said 3Mbps. Cause there is such an issue if youre stupid enough to use speedtest-cli.
its unrealistic to expect 100 Mbps from los angeles to australia, think about the distance, even with optimized routes you'll be lucky to get 10 to 13 Mbps which is what i get from singapore to germany, both routes are nearly the same distance.
@stefeman i dont wholly trust speedtest but i have real speed issue with my AU users too thats why i tested after being affected. I was with them 4 months and i have never complained about anything before with their tickets
Anyone who uses u & ur shouldn't get any refund.
Did you really test with speedtest-cli?
Was it 3.16 Mbps?
should have said that before i pay plus "even if service quality went way downhill to unusable level" no matter what 50/m or 600/yr - 2-3Mbps is fine on 1Gbps shared server
Its just broken script.
https://bugs.launchpad.net/ubuntu/+source/speedtest-cli/+bug/1828929
Please, use official one from speedtest.net
what about if i launch the browser right in the server ? does that bug affect browser too ? i was using latest chrome before Nexusbyte took away my server
the speed was between 2-3 Mbps fluctuating
ur getting too emotional over this. so instead of trying to get things resolved for ur clients, u just burnt the bridge with a reputable provider. good luck with next provider
yes, you should never be testing like this. use iperf3 or similar, browser speedtest is absolutely worthless.
No thanks, i wouldn't want to deal with this kind of provider, atm they are holding my data hostage. Thanks i will just ask the next provider to more specific speed promise rather than just "Asia australia...optimized speed"
@hzr i also think iperf is better than browser but at that moment i dont know of any server unbiased that i can test agaist. All nexusbytes gave me was against US and EU servers while i still have real speed problem with my AU users, page slow loading, unresponsive at times which only started happening yesterday.
If you use used the old speedtest-cli at any system, especially on ubuntu, its 100% guaranteed to fuck up that report.
This is the only one you should use, and even then you should test at least 2 or more nearby servers.
https://www.speedtest.net/apps/cli
This one does not have that 3-4 Mbps upload bug.
And be sure to run all the commands in that website, including the "sudo apt-get remove speedtest-cli" even though its not bolded white, before you install the new one.
If you can't do even this much, nobody will ever offer services for you, you can be damn sure of that given the amount of bridge burning and flaming youre doing right now.
the issue was closed as completed on github but its still in the script.
@stefeman i see but i dont think it applied to me as i tested with about 3 AU sydney servers, 1 US nearby West server, all have 2-3 Mbps upload, mostly stay at 2.xMbps.
I thought my test maybe not accurate so tested it exactly the same, again, at my home server, speed went over 100Mbps. I setup both servers same way for easy migration, everything same even OS. Thats why i was frustrated, i keep telling them this but they just tell me to test with their US EU script
You sure are dense aren't you?
I did this exact speedtest method at first day, it was fine too. All i did to the server was just the old yum update -y, reboot, never did any serious change, even if i did it was at least a month ago and this happened yesterday. I dont want to do this but they kept telling me to test with their US EU servers. How many times do i have to repeat without getting either them or me angry that i have issue with AU users and i dont have any good healthy AU vps to test against.
Btw any update, serious or not, is applied on all my vpss, including my home, i keep them the same except for password. I tested again in case its not their servers, all my vpss are fine, speed can be dumb at times but they are never under 30Mbps (at busiest time like 7-9pm AU). I have been telling Nexusbyte man i can't get over 3 Mbps to AU plz fix it because i dont have any AU vps to test/MTU or traceroute whatever and my AU users they had been having issues for hours before i tested it, same test, same code every server, just nexusbyte has 2-3Mbps.
I forgot to mention that BBR fucks that old script too.
https://github.com/sivel/speedtest-cli/issues/605
You use faulty testing methods so nobody gives a shit before you show us the results from official speedtest or multiple iperf3.
But just a second, you're missing something important. What is NexusBytes' return policy? It's clearly stated that it's 48 hours.
Unless something changed materially in what NexusBytes is offering during the contract period, then the client doesn't have the right to claim any refund whatsoever. When signing up for a yearly deal, the client knows that they are taking a small risk here. In return for that risk, they get a better price.
At this point, any refund to the client is at the discretion of NexusBytes. I guarantee that many other companies would never even put the possibility of a refund on the table. But NexusBytes is a good company, and clearly cares more about making their clients happy.
So I don't think your nitpicking of this particular point is fair, given the situation.
Oh, okay. When I read the word prorated in NexusBytes' (quoted) response, I assumed that the OP was eligible for a refund. I'm not against NexusBytes but if the OP is right about his/her 2-3Mbps vs 100-150Mbps rant, and if the provider can't fix this problem or provide the things listed in service specifications then the OP deserves a refund.
@stefeman i believe strongly at my speedtest result but i never dismiss your methods. U may have missed my essay part where it says Nexusbytes have closed my account and currently holding my data hostage before my due date, thats even before i opened dispute. Even if i want to test with that method now its not possible
Im not here to cause damage to anyone but proposing a shorted refund amount and kept on about me having to use their US EU script is unreasonable while i have serious problem with AU end points
@vinsanrock Cause you retarded self went and chargebacked instead of waited/negotiated here when your server was working. Once you do that, all discussions between your host and yourself are off.
@seriesn to make this thread even better and more enjoyable, can you put his IP on clean system and prove him wrong with a legitmate speedtest.net package and iperf3 results.
I love this drama so much I'll freaking pay for that myself. Just PM me some 20€ invoice for 5 mins of your time.
@stefeman sory for long essay but if u read my initial post, i opened dispute ONLY AFTER Nexusbytes suddenly terminated, jailed or deleted my data already. All because i said i would bring this to third party for resolution which i meant here lowendtalk. Btw you should've got my complete side of story before cursing me, im all for it if its my fault but obviously its not.
Nexusbytes sent me a separated paypal transaction so it caused 360 to lost 16.x$ to paypal fee instead of refunding directly from initial payment. Accounting issue or not i have never seen anyone does refund like this but this is not main point.
Btw its not chargeback its a paypal dispute, initiated directly from my paypal account
Not taking sides here but if @seriesn is selling AU optimised servers, shouldn't he have a framework inplace to check & report whether the route is optimised or not? Simple Logic
Its one and same thing lol.
I find this much more reputable and consistent explanation of the situation than your wall of text.