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Comments
I got a email asked me for validation , I sent my valid ID picture as email attachments to [email protected] hours ago but no response yet. Oh, my Account ID is 69791, order number is 318915. please review my order and let me pass the validation, thanks!
Please check the order # 686460. And what can I do? I did not receive any e-mail.
@Ikoula Thanks for the offer. I have received my server and it is up and running.
@yingchun thanks !
@heloveu You may have not received confirmation but i see your order has been processed (you can check it in your billing history) so everything is ok.
@panxiansheng some fields are filled with non readable characters
may i ask you to change customer details to occidental alphabet and send a copy of your ID to [email protected] or [email protected] please ?
@smile93 thank you for the comment
I have received more pm i will reply asap.
@lkoula
just received a reply from sales: "You need to provide us a valid ID document (in english and chineese please) in order to proceed to your account validation & a valid phone number."
But the Chinese government issued identification for Chinese,only have Chinese and English passport, but the majority of Chinese people do not have a passport, unless there is reason to go abroad.
Also the phone I fill is true, but I can not understand English and French, what should I do? Thank you!
Why should I buy a $ 5.33 servers in the past 24 hours have not opened?
The 50 servers are sold.
We still have parts to build servers but with 1Gb ram and 250 Gb 5400 rpm hard drive
The price would be the same.
I'd like to know if some of you are interested ?
@Ikoula Do you allowed torrent (seedbox) ? It's show the server active,but when I click on it , Error during the recovery of the data IP x.x.x.x inexistante ou inactive. The server id is 83258. What's the problem?
OMG! Yesterday I bought, can now also unable to verify my account, has also been paid, does that mean I lose my order?
my server 83232 already show as "active", but I still can't ping the ip, and still have not received server delivery mail
@ahao358 The orders have been counted this morning if you ordered yesterday dont worry and i just pm you concerning your documents.
@chinasam i did not understood your message could you give me a reference number by pm i'll check your order.
@niwsxr That just mean server is not yet delivered you will get a mail when it is ok.
@hotsnow we are delivering as fast as we can !
My box already active too.. can't wait to test it
wow, almost the exact definition of a 'drama queen'
oops, so if order a OS change, we have to pay €19,00 for operation? and there's no ubuntu.
I just want how to re-install the OS to any other linux distribution free of charge? what does Netboot mean? is that rescue mode?
@Ikoula My Document Number: 318902
My [Ticket # CKO-63407-438]
I hope you can handle as soon as possible,
And I offer my passport and phone number sent to the [email protected]
thank
Hi, will the support pages be back online soon (i.e. the FAQ's and tutorials mentioned in the delivery e-mail)?
Today was probably not the best of days to be doing website maintennace as you'll have a LOT of new customers with technical questions to answer, for example how do we add IPV6?
This is what I was afraid of. I wanted Ubuntu but I don't want to toss another $20 at this.
Plus they are all out of stock. Bummer.
I also just got my server delivered to find out it cost 19 euros to get a different OS!! @Ikoula what's up with this? You don't give any options to change the OS when ordering the server and then you want to charge almost 4 months worth of service to change it?! And the options are Centos 5 (current version is 7) or Fedora 13 (current version is 21!!!)
...
yep, I also want to know how to add IPv6, but I don't find anywhere configurable related. maybe need another €19 for them to manually add...?
so i got debian 7.8 on my server (happy with that) but changing OS seems to be "meh" ,besides that, the OSchangepage seems very outdated with OS's from some years ago...
it seems like people (including myself) expected a bit more streamlined configuration panel then there is at this time...
@yywudi yes netboot is alike rescue mode. You can use this mode to re-install os.
The prices mentionned in your screenshot are due to licence cost (os mentionned there are wether linux+plesk or windows).
@chinasam i have you customer details i am checking with sales.
@cochon Yeah i agree not a good timing but my colleagues from support team will be glad to answer any technical question just send a mail at [email protected]
???
@ikoula My account id is 69804 , my order id is 318936, and validation has been sent from [email protected], could you please check it, thank you
@cassa said:
9 Power_On_Hours 0x0032 050 050 000 Old_age Always - 36896you are lucky, my disk is more than 4 years
Great, I fucked up my server and need to pay 19 euros to reinstall it -.- @ikoula is there a possibility to do this for free?
I think the "reset" button will reinstall the OS with the current one(debian 7.8). and this reset is free
The suggestion is that you can re-install the currently selected OS from the 'netboot' option in the cotrol panel without having to pay. I want to do that to see if we have the option to partition the disk, or if it's just a stock image restore, but will wait for the support pages to return.
If you do successfully restore, please feed back your experience of the process.
@cassa yep of course you have the reset tool to reset the os it is free and automated. It's in "technical management".