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Green Value Host - STAY AWAY - end customer review
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Fixed that for you.
"How many GVH techs does it take to perform a relatively simple audit?"
"Five. One to to type commands in, four to perform google searches."
Our techs have a combined 60+ years of experience and are certified technical engineers/administrators. The audit isn't as simple as you think.
Do you mind if I ask what certifications the techs hold?
@GreenValueHost I run a host with over 80 dedicated servers, how do I audit my server performance?
How many techs do you have? I think it is more then 5
Also I have 17 years experience, psh and I am 22 XD
Mun
Many are college graduates working on-call duty, RHCE, cPanel/WHM L3, list goes on and on.
We have at least 4 readily available at all times around the clock.
Thanks. Although I first read it as working on call of duty.
Same here! lol
So 12 would be the smallest number you could have but more likely 16?
Im assuming they have 8 hour work days, and thus three shifts, and a small group for weekends, and general offtime. Right?
Mun
We have 12.
The tech count might include the outsourced Indian support so could be much higher/lower depending on their company contracts.
Nope, it doesn't fluctuate. It's 12. Shifts are complicated; we generally have more people available around the times that we post sales.
https://vpsboard.com/topic/3230-greenvaluehost-outsources-customer-support-to-india/#entry47753
Must be referring to this.
I wasn't lying when I said that most of our techs are American. 5 of the 12 are Indian with 4 of them being L3, 1 L2. All of our American techs are L3 and up. And all of our tech staff can very effectively communicate in English.
@GreenValueHost
Haven't I advised you to stay away from these guys and get back to your customers?
You are still allowing them to bait you and poke fun at you. They are your competitors you know!!
I simply was posting a thread, I actually don't care if you hire Indian technicians, it actually does make sense so that you can have a larger time frame for support.
I do not host a VPS company, and thus I am not a competitor.
Mun
@rchurch - I'm aware, I'm multitasking between posting here and coordinating our techs.
So there are no L1 techs?
Nope, we do not employ L1 techs.
OMG, didnt you email this to your users 13 days ago ?
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That was before they started trialling Indians.
@raza13 - That was before. Due to massive expansion & growth recently we really needed more staff because our 7 U.S tech staff wasn't enough.
:facepalm:
I wish I could say more.
Its always best that you just have 1 personal working on the same server sat the same time, if there's more than 1, mistakes are likely to happen.
We have 2 working on srv3 atm and the rest on nodes.
Ah np, sorry for the misunderstanding.
@jarland - you're correct Cloudlinux does not prevent abuse, its reduces the ability for average joe, but I have seen machines running CloudLinux being completely brought to their knees by one (ab)user.
I had a look at CL in September time, in concept its a good idea, but it seems in essence to be just a light version of OpenVZ so rather than full containers, its a process container.
I'm the tooth fairy. Which I think is more believable that some of things being said in this thread.