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Comments
Show me your tortellinis
Made a payment few months back for almost 100€ where the payment went through but account did not get registered and ended up with no service. I have emailed on the same day to cancel the order and was told it wasn't processed. A week passed and the transaction went through and I requested for refund and was told "Ok, no problem". No updates or progress after that conversation.
If you're potential customer, best to prepare to make a chargeback if you want to get money back as they seem to have a form of disability when it comes to clicking the refund button even if you're not a customer.
@Ne0x what form of payment did you use ?
That's a real scam. Please provide proof of payment (redacted) and ticket screenshot where you ask for refund and he agrees.
Paid via Stripe using cc
@DP , @Arkas the boy here was scammed.
What's wrong with you?
It's clear the answer.
I think you should think about what comes out of your keyboard before sending it.
Wait, isn't he saying that money was never released back to his cc and he initiated chargeback to get his money back?
" A week passed and the transaction went through and I requested for refund and was told 'Ok, no problem'. No updates or progress after that conversation."
Sounds like he didn't get the refund nor even an update after that?
I think the one who should think first is you; you have a company that can be affected by bad publicity (although you don't seam to be interested in reputation). Instead of targetting someone who replied, you should be taking care of the person with a problem. Even if the issue isn't with you, in my opinion you assist him in getting his money back.
This is exemplary of your behaviour. The problem is never with you, you don't feel responsible to find a solution, and I can almost imagine you are already typing a response to him "wait a bit more, everything will get better"...
C1V really needs to hire someone for customer service, accounting and miscellaneous tasks. Maybe get a wife who helps him with it
For one person it’s just too much. Can’t process buch of tickets, solve technical problems and calm down ranging customers on LET in just 24h. Guy needs time to sleep, eat and take care of other stuff as well x)
Many of us have been there. At a certain threshold it’s totally worth hiring more people. Results in better service, happy customers and eventually more customers = more income.
IMHO that 20-lines AI python script should take over all human and inhuman tasks within the company and beyond.
Edit: this is what ChatGPT has to say in defense of Luca's cause to further the development of his 20-lines python AI without ethical constraints imposed by the Church:
YABS completed in 162 min 24 sec
LOLOL
@c1vhosting in case you missed this
Maybe it is already in place, that is why everything is already fixed, the customer just needs to be patient?
@c1vhosting I am dissatisfied to see you haven't done better here.
@c1vhosting can we see some 100gbps, we love BBW
BIG Bandwidth
@c1vhosting its been like this for months are you gonna correct it?
YABS completed in 48 min 56 sec
For my own record, this is the 1st big incident I have witnessed since I joined last year.
You're missing out on other recent events
Link?
To be added to the series of misdeeds...
https://lowendtalk.com/discussion/comment/3914689/#Comment_3914689
Just saw on another site this quote from our friend Luca:
"We have a great Warehouse where we can provide almost all server parts. Please get in touch for the GPU as we need to check"
So he's running, next to a datacenter, a warehouse in his basement... while his mom knits a new website... Great stuff...
@c1vhosting
I'm disappointed that you chose to ignore my question (and your chance) twice. As a result I have to presume that you neither own the nodes nor run your operations in a proper DC (tier 2 or better).
Unless you meet my (and @rcy026 ) minimal and very modest requirement to come clear and honest I will not renew my VPS nor support your business in any way (e.g. recommendation) anymore.
@jbiloh, @raindog308, @DP and other admins
I suggest to officially request a clear statement along with credible evidence concerning his business, the technical locality ("DC"), actually available connectivity, and status of node(s) (rented, owned, ...) from c1vhosting, along with a binding commitment to make available a normal ticket system within a reasonable time frame (like 1 month). Finally, failure to comply should result in consequences.
Tell us something we don't already know please
Has zero services, offers a hundred. Desperate.
@c1vhosting kind reminder