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reasonable? Cancellation of service requires 30 days' notice.
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Timbo is into the kinky shit eh?
If you mean pre-marital sex and not some Jehovah's Witness stupid ass shit, yeah, kinky.
His boss walked with his wife yesterday. He just wants to say thanks for his spending.
Let's be honest, who reads TOS in it's entirety, it's a businesses job to make these things clear and a recent study shows only 6% of people in the United States read the Terms & Conditions.
So to put that into perspective, 94% of your customers may not know about the cancellation terms you have imposed because you do not make it clear. You must take some responsibility for it and if you don't want LET talking about it then avoid it happening by making it clearer on your order forms.
It is not standard practise to point out every major detail.
I only yesterday went to EE to sign up for another line for a new staff. Nowhere was I presented with the information that the notice is so days other than the T&Cs at the back of the paperwork.
It is an unreasonable request, pure and simple.
It is a standard business practise, it doesn’t have to be explicitly mentioned other than in the contract - it’s normal and should be expected.
You must agree to our terms to sign up.
You must read them to know the AUP.
If you read the terms you know our standard policies, which you should expect anyway even before you’ve been reading them, as they are not only industry standard but simply normal in life.
Now if you read them and you don’t like them - you don’t sign up. It’s as simple as that.
There’s no excuse for neglecting to read them while explicitly confirming their acceptance and then being surprised they apply.
Our terms are honest, fair, and more generous than industry standard.
I don’t know how many times it has to be rephrased?
I agree 100%, but you will get bad press and annoyed customer and reviews about it.
Thats all I am stating here.
As an IT Procurement Consultant I would advise this on your form.
I have read and accepted Terms of Service
I have read and accept the Cancellation process
I have read and accepted Privacy and Cookies Policy
Then link the cancellation process link to your terms and auto scroll to the heading.
Is there an example of any other major player in the industry that does that ?
Should we also individually list all major points from the AUP? Such as I understand I cannot spam using this service. I understand I cannot send DDoS attacks using this service, and so on? Where do we draw the line?
Honestly - no matter what is added to the checkout process - there will always be people that complain.
Don't add more check boxes on checkout because of some snowflakes that decided that reading is not their strong side. You will only be enabling them. They will always be unhappy and confused about clearly written rules.
I know. Inception Hosting has 3 extra checkboxes in the order process and yet there are tickets directly in contravention what one has ticked minutes before. It’s pointless.
I would be the first to do that if we did something unusual, such as, I don’t know, minimum term of 12 months or 180 days notice to cancel, but we don’t, and so there’s no need for any additional checkboxes.
It’s especially pointless in this case where OP has put false details in the order form regardless. He or she never had an intention to comply with the terms in the first place. He or she would have no problem to tick whatever system requires them to tick, same as they filled the required details with false details to pass the order process. It wouldn’t stop them from complaining. That is simply an dishonest individual and there’s a bigger issue there towards the understanding of the balance of the rights and responsibilities.
Why do you need to copy all the major players, most major players have terrible reviews online because consumers are more likely to leave a negative than a positive review.
What I have suggested would increase the awareness of the cancellation process, unless deep down you don't want them to know about it?
I'm pretty sure on any LET offers @Clouvider did it used to say in the post what the cancellation period was.
It might not say it on the order form but it does say it in the ToS - I know people like to say these things are hard to read/etc but surely you need to read it to check if you're allowed to host what you want to host.
Yeah. It's the same as having a refund policy if unsatisfied - some people will still chargeback before ticketing.
At the end of the day, it's only a handful of low-end customers who will react as the OP did, and there's not much that one can do about such customers (except hope that they disappear and never try to return).
The majority will understand the notion of a contract and that cancellation may need to be announced in advance (as stated in the contract). After all, this isn't rocket science, nor is it black magic.
But where do we draw the line? We have unsatisfied Customers for other reasons too, for example: We terminate for spam - Customer is not Happy. We terminate for outbound DDoS - the Customer is not happy and so on. Not everything has to be listed in the order form.
What you propose is pointless in this situation where reasonable rules apply. Having such a tickbox wouldn't stop people like the OP but would inconvenience normal Customers and indicate to them that we do something that’s unusual, when we simply don’t.
Well for one - I am a customer of clouvider. And I did read the tos, and when there was something that I didn't understand in there - I ticketed that in, and got a reply with a clear explanation.
Its not the hosts responsibility for the customer to read the terms of service. Its in the clients best interest to do so.
A little example - I rent my place. I signed a 1yr contract, and in the tiny written terms it says that I need to pay 2 full months of rent as an early cancellation fee. And by tiny - I mean - "get a magnifying glass out and read it" kinda tiny.
Is this in the laws of my city/state? No. But it is something that I signed, so I have to abide by it. And there were no extra check boxes that clearly state that.
So OP needs to accept the fact that contracts are contracts, and once signed - they become law. You didn't read the TOS? Too bad. I fail to see how that is a @Clouvider problem.
upload a picture online
Hetzner make it pretty clear, it's just good practice.
Deep down, you just don't want them to know as it will effect your conversion rates.
Is there a checkbox?
We also don’t hide it. Theres a dedicated section of the T&Cs that very clearly explains it in bold.
We then ask for less than a half of the 30 days’ as a notice in practise. We are above tbe industry standard.
I think we made ourselves clear. I will not be repeating myself for your entertainment.
The dedicated section of 13,000 words ?
Ok, let's leave it here.
Have a good weekend.
Fucking state of these.
You can't please everyone. And that's okay!
Fucking millennials.
https://prnt.sc/1yjgmqx
https://prnt.sc/1yjgojx
You have to scroll all the way down to the footer to click the terms, then scroll down again more then half page to find the 30 days notice.
You can also order a dedicated server without any notice of the 30 days cancelation policy.
Not sure what industry standards are the ones you refer to, just refer to the image above of hetzner, should explain it clearly.
To the OP, dont pay and find a good provider, theres some and hetzner is one of them.
Don’t pay blah blah! Your responsibility to read things just because you might have to scroll down a little is called being fucking lazy. Op fucked himself and that is it. Pay the bill! Simple do the right thing.
I belong to the 94% who don't read TOS, ever. I usually just read nicely presented information (comparison matrix, prominent notices, UI labels, etc) and anything else I don't know, I ask.
Any falsehood originating from the provider can (and should) be used against it in the event of a dispute and I have done so multiple times with 100% success rate.
Having said that, if I overlook or misunderstand any piece of important information, I know full well that it's entirely my fault.
And regarding the thread title, 30 days notice is very common in the industry and therefore not unreasonable.
So yes, UI improvement is one thing @Clouvider can do but as far as disputes go, they have done nothing wrong.
I do read ToS and other documents that I have to agree to.
But when a provider fails to show the important info that I have to know during the order process, then that provider won't have me as customer, no matter the pricing or the quality of their products.
I'm with @Clouvider about their TOS being clear enough and quite fair.
But I'm also with @noobjockeys about making it even more idiot-friendly. The stuff related to money is very sensitive, and people are often surprisingly unreasonable (as we could see in this thread).
The screenshot from Hetzner is good - but I'd make that bold, larger.
MXroute also has their TOS shown with a "plain English" translation right next to the legal terms (not that they don't get a fair share of "bad reviews" for kicking spammers off their platform, but I suppose that can't be helped).
Yeah, put cancellation dates into order page and next topic will be:
"I was sending spam, my server was cancelled and they did not return my money! I did not read TOS, it should be on the order page that you can't spend spam!!11".
and then next one:
"I was mining bitcoins, my vps was cancelled and they did not return my money! I did not read TOS, it should be on the order page that you can't mine bitcoin!!11"
and then next one:
"I was mining eth, my vps was cancelled and they did not return my money! I did not read TOS, it should be on the order page that you can't mine eth!"
and guess what will be next? TOR? Porn? DMCA?
You literally fucking can't put everything in order page because it will become... TOS & AUP. You read the shit you signup for, especially if you are different region that provider and your 'standard terms' can differ. READ then buy.
With enough experience, I'm sure you could make a relatively short list of the most common problems/complaints and place that in a visible place (perhaps on the order page as well) - written in plain English, with a link to the TOS containing all the lawyer-talk.
Of course, your "plain English" should not be misleading, it should really say what the TOS says in legal terms.
Yes, there will always be problems and complaints, but it makes sense to try and reduce them if it's reasonably feasible.
Entitled millennial fucksticks.