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reasonable? Cancellation of service requires 30 days' notice.
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Then why do you want service from a provider whose TOS you believe are written by “idiots”.
Go to your preferred service vendor and stay enlightened. 💡
I didn't read all the TOS carefully, I did it wrong. Fortunately, the extra cost is only one monthly fee. Thank you for your advice.
Well, if TOS states 30 day cancellation policy and you want 15 days, then do not sign up for service.
is it too difficult to comprehend?
If you really do NOT agree with TOS, then move to another provider.
BTW, @Clouvider implements 14 full days notice for dedicated servers which is much better then their own TOS. OP did not adhere even to 14 days notice.
Again for screwed.
Billing every 30 days.
You set 30 days cancellation time
You just lock buyer to prepay you minimum 2 months of your service
If client not satisfied with quality of your service or something else after 15 days and want to cancel, you just continue to push unwanted product to him and continue to rob off with your TOS.
I hope to clear explain it to you.
Did OP cancel service within 15 days?
No
Does TOS clearly state no refund for dedicated servers?
Yes
Did OP agree to the TOS?
Yes
Then why is OP complaining?
How do you know what they have to build and what’s ready to roll? Did you buy something that states it was pre-configured? If not, it was built for you.
@Clouvider
Very well written post.
Unfortunately productive time is wasted on such “entitled” customers.
Ah yes your client was wrong with your productive time. Fuck him and go next.
Is it better if it is stated on the product that it must be used for at least two months?
You dont hide such relevant fees about the server silently in ToS. You should display it on the order page. Otherwise it becomes a cheese trap.
It would be much more honest to ask for setup fees since you consider dropdown/slider-listed servers (that all providers have) a "custom order build", rather than a prepaid order.
Its just bad practice. Nobody that just hosts devops or games will ever read ur ToS anyway. Knowing that, you would hide super relevant stuff there that every customer will experience. That is called a trap, and its even worse since it profits you greatly as its not some hidden 5€ fee.
Thats just my opinion.
Aside from that, I need to point out that Clouvider gave me excellent support when I was using them and their network is perfect. This cancelation fee is just a personal issue for me, which I see as a huge problem and it prevents me from re-buying a server as I'd much rather pay a setup fee. If one does not care about it, then Clouvider is an excellent choice.
Just had to point that out too.
You have a point. I think, having such details with big font will keep the details clear and transparent for users who do not want to (or can not) go through the ToS.
No, it’s better if you actually read and abide by the TOS than have an arbitrary requirement just for people who don’t read the rules.
There’s no cancellation fee. We simply ask you to tell us 14 days in advance that you won’t need the service. At that point you likely know you won’t need it. You don’t need to wait to the last minute to inform us. It’s a sane thing to do. And it’s more than fair to both parties.
So you’d rather have to pay in 100% cases rather than the <5% cases where you genuinely know you won’t need a server less than 2 weeks before the bill is due?
We found that majority of our Customers do not like the setup fee and is comfortable with providing less notice than for a sim only deal from their mobile phone network.
Given what you propose, if this is what stops you from buying again from us, we will happily take a setup fee from you equal to the monthly cost of the service and will then not require any notice from you, so long as you cancel before the next term starts, if that helps?
Equally we would be happy to provide service at a significant monthly premium, close to or at double the price, call it spot price, if that works.
Ultimately someone has to cover the cost generated by Customers needing to churn at short notice. Our regular Customers are not prepared to foot the bill.
I disagree. There should be no such expectation. That’s simply not how it works.
If you buy a mobile phone sim only deal, no one is going to remind you that you need to give 30 days’ notice. It’s obvious. It’s there in the contract. It’s not a surprise to majority of people that ever had any sort of pay monthly service in their life. I don’t personally know anyone who would have an expectation to not give a notice for something you pay monthly for that is expected to be there every month until cancelled. Be it a phone bill, gym subscription, satellite tv, internet connection or a dedicated server.
Equally, TOS contain important stuff, such as the AUP for example. You simply have to read it to know what you can and cannot do. It must be read. We don’t allow you to place an order with us if you don’t explicitly say you accepted it. It’s as simple as that.
I agree with you. This is true for customers dealing with dedicated physical servers, they know the usual drill.
The issue (in my opinion) is that LET crowd is mostly VPS customers and VPS can be canceled anytime (some may need 3-4 days notice, for example VirMach). These customers expect similar deals for dedicated physical servers as well.
Setup fees (or Exit Fees) could be one option to deal with this situation.
And from your point of view, if vast majority of customers do not complain about notice period, then I agree, why to change.
summary wise, the customers should be encouraged to go through ToS
Your support is excellent and A+ and for customers this is the most important thing, especially when needed.
Yes, If I needed a dedicated server, I would pay extra ~30-40€ setup fees rather than extend for entire sum again when wanting to quit lol.
Which is why I prefer OVH myself. I love their month-by-month commitment. Its more expensive, has setup fees, but you are truely free and you dont need to give shit about billing regardless if you choose to stop or decide to extend.
I believe, this summarizes well.
👍🏼👍🏼
I think the important thing to take away from this is that if it does not cost the provider anything, ie a direct cost to them then it's just good business to not charge an individual when they want to cancel and wont use the service. What you are doing is basically is giving the OP the server for another 45 days when he wont use it, you can't then utilise it for another customer, its just a dead server when really, you could most likely have it leased back out to a new customer.
If the provider has a legit cost to cover because of the cancellation then I think its justifiable.
You might disagree, but it just opens your company up to negative reviews regardless of TOS. A review is not about legal terms, it's about the "experience" the customer has.
Unfortunately it’s not as simple. We can’t give this Customer a pass on the contract only because he threatened a bad publicity because he “didn’t read the Terms & Conditions”, that would be unfair to other honest Customers who kept their word and did the right thing without threatening and executing a LET drama.
I think that’s enough on the subject and there’s no point in repeating the same basic arguments over and over again.
Since gym subscription is mentioned:
I joined LA Fitness on 2017-11-12.
My first payment was $149, which includes a $99 "initiation fee" and 2x $25 for "first month and last month".
Then, every month on the 12th, I'm charged $25 for the upcoming month.
Suppose I want to quit and I give notice on Nov 11, I would not be charged on Nov 12.
After that, I can still use the gym until Dec 11, which is the "last month" already paid for at the beginning.
I researched these rules before I joined.
@Clouvider try this.
Ah shit my internet!
Do you understand much of what you read on LET? Because I don't understand most of what you say.
Where did you read that? Perhaps you missed the fake part?
Sorry, this isn't a toxic thread, just poor people whining.
What happens if the invoice isn't paid on time? By all definitions I'm used to in Canada, it's prepaid service if you needed to pay to get any service at all.
Tl;dr if customer needs to pay before service period, that's prepaid service, full. Stop.
Try asking a chick you're about to fuck if they're a tranny and see how that goes.
Toxic not a crime. For those who strikes
Dish Network in the states is prepaid and on first day of service, you pay for the first two months so that you pay before/when service starts.
They do not cancel in advance, only cancel immediately on the day you call in. No refunds, just credit to the account for prorated days. If you forget and call in the day after service period, you're out the monthly fee. Best case is credit.
But I think a house or apartment is closer to your service than a satellite subscription.