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NexusBytes: still no answer after 2 months for a support ticket
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That is indeed what LET is. Would you like the hitching and venting to be stopped, or do you enjoy it?
Nobody cares about OP. This is his own business.
OP should mention what he asked provider to do. In case of unmanaged provider they are not obliged to fulfill something like "install this for me".
To contribute a little positive: I have hosted a website in the free version at Nexusbytes for a some time, so it is without ticket support, which should normally take place via the currently closed forum.
And even me they answered a request for address change about 2 months ago within 24h and solved the problem.
My VM with them has 99.998% uptime over 2 years. Didnt need ticket for almost a year so cannot comment on that
same, haven't need support in a long time but it's been a rock solid rig
Just forget him mate, he's just an attention seeker. A waste of precious oxygen made by his parents by mistake during a drunk orgy.
Hello dear chap, hope you’re enjoying your time here.
Haha, very true, had in past such customers paid peanuts and expected proactive management
I do not mind it, but you can't have it both ways. You cannot complain that the OP is complaining, then also say that is what LET is all about.
You do have common sense and some system admin skills not to kill all the tasks in your VM and wondering why the VM is down 😂😂😂😂😂😂😂😂
Of course you can.
My advice to nexusbytes is to stop accepting orders if he struggling. The recent Trustpilot reviews speak for themselves.
I really wish that @seriesn would make an appearance and let everyone know what is going on.
Yeah, we are definitely thinking about that, but it will take time and money... We are waiting as much as we can...
Several, actually, and "high priority"
Yes I know about that, but I thought it was a personal issue and that it wouldn't affect all the employees.
What I was telling to this user in this sentence is that he said things in reply to my OP that were completely irrelevant and wrong.
Because it is about payment failing, and if I can't pay the servers then they are going to be shut down by an automatic task, and then there goes my business.
I am assuming you are calling me both an idiot and an asshole.
I do everything by myself, for that matter. What I can't do though is fix the payment issues inside NB's very own platform.
And yes, if the servers are taken down because of unpaid bills (because, yeah, payment is failing) then what does it mean to me?
And I bump the ticket because it is automatically closed by a faulty ticket system, and I can't let the ticket be closed, now can I?
So why don't you shut the front door and stop with the insults? I'm not coming here to be insulted by some nobody.
@MannDude maybe you can speak to Jay and ask him to come here to provide us an update/insight of what's going on? We're worried about him.
Maybe you should read OP's comments instead of insulting them gratuitously. And then reflect on yourself.
You don't have a choice... or maybe you do: stop posting.
Maybe OP should add every details firsthand and leave no room for confusion and that is not after receiving bashing by LET members?
Also someone mentioned earlier in some other thread Jay isn't answering billing tickets lately.
If i am not happen with the provider,i will just go backup all the data then move to other providers. Most of the providers i pay annually,if happen first year,then keeep using them for long long time.
Your business is already gone if they didn’t respond to critical issues in a few days.
FWIW: I kind of recently had a small issue, contacted NB support (ticket) and got a response quickly plus problem resolved.
It seems that NexusBytes is working fine but @seriesn seems to focus more on the technical side and/or other aspects rather than doing support himself - which is fine for me as long as it works well, and it does so far.
Out of interest, when was this?
they're out of inc and white paper, as soon they receive the new order they will come back with an letter to you.
keephoping
How recent was this? Just curious.
Just a couple of weeks ago.