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Comments
Bundle #1 gone? any info on this?
May I ask, respectfully, why you won't publish the NYC data center location, please? I'm not too convinced those things should be "secret".
bye Bundle #1
@764664: If they had changed your package and asked you to pay more it should be a bad practice, but every company have right to remove or add pacakges according to the sales and viability
Have a card setup on file, invoice was "issued" with no email or anything on Oct. 31st for autobill, is still stuck on "Pending" and won't let me do shit with my package until I pay the charges due.
Seems Wable just took a huge leap backwards?
In fact, Wable had changed the price of Bundle #1 from 0.75 to 0.99 and asked existing customers to pay more. Now totally deleted.
If that is the case then its really bad practice.
Not at all. They ran a cheap plan to get people to try the service, and now they're done with it, presumably because it's no longer sustainable. Seems reasonable?
and now i can't access my active bundle #1
Long time no posting here.
But as a recent customer of Wable (decided to take that powerboost offer) I am concerned about the last posts and want to hear what the staff has to say. I was about to move my things over to them, but now I am not completely sure because I don't want to move again all that in an emergency because something changed in specs or pricing and I didn't liked it.
I think they have the right to change pricing and packages, but I also think that a good and practice should be to announce these changes with enough time and leave the customers to opt-out if they are not ok with the new terms. I am not sure if they announced about the price increase of the #1 plan or about the whole deletion of this plan to the existing customers, particularly I am worried about the situation of people like @robohost.
Also, I found a new invoice (no auto renew) in the panel and as @MrObvious said, you are unable to make anything in the panel until you pay. IMHO the 10 days tolerance probably are too much, maybe should be 2-3 days, but please don't leave the panel unusable. And probably a mail notification with the new invoice can help us customers to remember to pay.
You're right, 75c to 99c, bastards, string them up by the balls. This is ridiculous, I mean who has a spare 24c lying around the place to just pass over to a greedy hosting company.
Not really reasonable at all, to be honest.
Just to be clear, I'm referring to removing the plan from sale.
If they've cut off the plans for people who already had them without warning, that's below the belt.
Something similar with prices happened earlier this year - http://www.webhostingtalk.com/showthread.php?t=1355050
Are you sure about this? If it's true I feel like a lot more people would be complaining. Or do you just mean that users with other bundles can no longer downgrade to Bundle #1, but people who had Bundle #1 still can renew?
just noticed this post. after they closed my ticket without any reply. Very unprofessional and bad service,
I just received this email:
Wable bundle #1 has been discontinued, backup your data now. Bundle #1 vps will go offline in 7 days (the prepaid period ended on the 31st of October, as we are providing an extra 7 days free access).
Alternatively upgrade to bundle #2 or higher and delete and recreate your vps (as bundle #1 created vps are on crappy bundle #1 servers which will be recycled).
Georgina
That Ducks
Well that just screwed over everyone who originally purchased Bundle #1.
So, they sent this mail? With how much anticipation? (Edit: just 7 days it seems)
Seriously? Honestly, that doesn't sound very nice (or professional).
That's a shame. Anyone looking for an alternative can pickup our $6/year 128MB (https://www.tragicservers.com/cart.php?gid=15&promocode=50 , price updated at checkout)
What a horrible way to treat clients.
Well you see, those were crappy #1 clients, and now they are getting recycled.
Just received the email about the #1 bundle being removed and sent them a ticket asking about it. The ticket was instantly closed with no response. Guess i'm done with Wable if they are just going to kick clients out with no real reason other than "#1 bundle clients are really cheap and crappy". Very unprofessional.
No point waiting until the body is cold huh!
Well, according to Wable, the 128MB body is cold.
I don't mean any harm. Just giving everyone an alternative to a VPS priced close to bundle #1. I personally had a Wable bundle #1 for a short time and it was great. It's a shame they're throwing customers to the side because they aren't making much (or any) money from bundle #1.
The thing that scares me about Wable and has stopped me from moving any production stuff over is that, even though they certainly have the right to modify or discontinue existing services, the fact that they've done it a few times (even before this discontinuation) leaves me with no confidence that the plan I have now won't be downgraded or raised in price or even cancelled altogether in the future.
I'd be fine (more than fine!) with them doing whatever it takes -- whether that means increasing prices, downgrading bundles, or both -- so that they can promise clients won't face downgrades or price hikes in the future, and that, bar a total discontinuation of services, existing plans won't go away... but I'm not fine with uncertainty, and right now even on Bundle 3 I just don't feel any certainty at all (especially since I took the recent powerboost upgrade).
It's a real shame because the service I have right now is great!
@tragic - I think Wable is SSD based though, your plans appear to be HDD based.