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Comments
Thats a tad disapointing to us punters who are foolish enough to trust people we buy services from.
True, but i paid for a year up front ....
As i say, I don't have an issue with them making money, in fact i actually feel slightly sorry for them that they are picking up a load of customers that you basically misled ...
Yes, I know and I do apologise. I gave up any sort of payout from UKCloud in exchange for some stability for you guys (and hopefully ensuring you get the year you paid for) though which seemed like the fairest thing I could do given the situation. I also put up around £4000 of my own money in refunds etc.
Yes but you're still getting that year, aren't you?
I didn't deliberately mislead anyone, I just sucked when it came to the business side of things and the person who was supposed to be handling that side of things wasn't mainly due to illness and other constrains on their time.
If it helps (probably won't but anyway) I can try and sort you out a discount for killerio.com and move everything across for you when your year is up, if you are looking to move.
How is it your money if you refunded it?
The company was basically broke. I chucked pretty much everything from my personal account to support refunds etc.
I do hope so ....
Sounds like you are. Without Othello you wouldn't be...
"£15 (£180) is a rip off, the price is ridiculous considering what you're getting.
It's not a cloud, please please I hate all this marketing rubbish."
i could get a good dedi for that price lol
No it's not. That's the normal price for something on low-end hardware with no redundancy or support etc. Here, high end kit was used and a lot of redundancies were in place.
I can vouch for this one
Haha thanks
It's just a hobby though so it's not really a hosting company
Feel free to start offering some more unsustainable plans like you admitted to doing with this guy.
@liam: your price comparison to EDIS offer is wrong, because the Othello VPS has a HA feature. You need at least two identical standard VPS's to have a comparable redundancy.
@nikc: you are right about the poor communication efforts of Othello; for instance, they halved the Ram quota on my custom plan without notice, but they promptly restored the correct amount (with apology) when I sent them the required documentation. On the plus side, they never sent unsolicited promotional emails. My custom plan has a quarter of the resources of yours, and the price is accordingly about a quarter of the 180 GBP they asked you. Your original 55 GBP/y price is crazy for this kind of service, you made a exceptionally good deal, no wonder they tried to change the price.
Actually the Killer IO plans are sustainable as the costs are fairly low and the hardware is being looked after by another company so there aren't any 'surprise costs' like the snowball of hardware replacement costs that basically put UKCloud out of business, and all of the accounts are all paid monthly to prevent anyone losing out should things go tits up.
Also as I said it's a hobby. I'm not looking to make a lot of money out of it really, just doing it because I enjoy playing around with servers. Worst comes to worst, my consultancy work more than pays the costs of this server, and right now the plan is to stick with 1 server.
Yeah
You mean @jhadley sold an unsustainable product surely
I was actually just trying to get out of a mess that I'd been left with as a result of the "without warning, immediate closure" of QuickVPS .... hold on, there's a pattern emerging here .... thank god my important stuff is all on RackSrv
@liam wrote
All the remaining UKCloud (and all the Othello VDS systems) are as "cloud" as we can get them - multiple replicated redundant SAN backends, multiple HA/Auto-failover hosts, dedicated & non-oversold resources - not standalone boxes running xen/kvm/openvz (although we have some legacy units of those on another setup) - which has an associated cost in terms of power, hardware, licences, maintenance etc.
@DanielM
Powered by unlimited Rocking-Horse droppings no doubt
@pcan replied
We went by the details provided, which wasn't always accurate, but fixed that as we were made aware (where possible) - glad your issue got sorted.
Not changed the prices (where still on the same setup/hardware/plans) for the cloud1-8 clients, took the details straight out of ubersmith - so the "new" price is what the system would have charged with or without our involvement.
Prices for domains have gone down.
Prices for shared-hosting have remained largely static
Prices for cpanel licences changed when they put up the VPS licence costs
@liam asked
Yes - dual psu on separate power feed, redundant (spare) hardware in hot-standby, dual copies of all the data on the sans, raid-10 on all the machines etc.
So in theory you're isolated from a hardware issue - and once we finish migrating the clients onto our new platform, from network / upstream issues as well.
The SPOF (single-point-of-failure) in the current layout is the OnApp control server - which is being replaced with a new distributed system based on XenServer rather than Xen
@nikc: I also jumped on the TheUkCloud wagon to replace a QuickVps server. To be fair, after SAN troubles, network instabilities and OnApp control panel errors I degraded this VPS to the "wait and see" pool, but lately Othello should have worked on the service because the VPS is stable and fast, CPU and networks have an almost dedi feel. Or maybe the server has simply become a ghost town, but It seems unlikely to me.
is it launched yet?
I don't think so, I know we put another server online for Rob to handle the demand.
Dodgy CPU, replacement CPU arriving tomorrow at 7AM. Everything else is working and the SSD storage is f*cking quick.
@nikc wrote
Yes, you've been provided with all the time on your VPS that you'd paid to UKCloud, at our expense.
Happy for you to move if we're not the right supplier for you, also happy for you to stay, just not able to offer discounts where the renewal price is already less than the cost-to-supply
We do have other setups and platforms you can migrate to, which may fit your needs better - if you have an open ticket, just update it with what you need and I can get you a quotation/options.
@pcan
Threw some hardware at it to spread the load, dedicated resources etc
Excluding test setups, it has a few more cloud-servers than before but over 4 times as much hardware - so should be more stable - the next performance boost will be after it's migrated to our London network which has much more peering etc
@jhadley
And doubled the CPU since then.
Still whiteboarding the migration out of onapp though- lots of what-if's and tests going around
@liam at least it is not a "Green Cloud" ;-)
@othelloRob: Your informations about the ongoing migration activities on the UKcloud infrastructure are really useful; you should put them on your support website (or mail to clients). Your single post also explained more details about the infrastructure features than the entire ukcloud site. This is really atypical. HA features are not widely available at affordable prices now, and are usually very prominently explained. The ukcloud site wording choice is a bit ...cloudy. This is a technical product and I like technical explanations when I shop for services, because this is the only correct way to make comparison.
@othelloRob
Youd be supprised. It's with OVH and so far have had 100% Uptime, But as you could image your network is tiny compared to OVH's so i guess that adds to it.
Also could you stop using the term cloud, its nothing but marketing bs, and you know it too. its also used to rip-off the customer.
man othelloRob is so tough to break.
OthelloTech are a reputable company, they take part actively at http://www.webhostchat.co.uk and Rob is a valued member of the community there.