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FranTech (BuyVM.net) loses all data - "FRIED NODE"
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On one of my production servers, I have a RAID1 of 2x8TB HDD for backup.
The whole RAID1 is synced to Google App for Work unlimited drive space.
That Google Drive is synced to another backup server from another provider.
You need multiple backups if your data is important.
There are free snapshots available and that's good thing however, since its not just single LowEnd customer on each node, rather bunch of those, just one question, don't you do whole node backup atleast once a week ?
Won't it be easier also (apart of having backup) for you to restore a node in case of failure (like this one).
Tons are doing those same things. RAID, dual power, redundant network, etc. My point being they're not particularly special. Slightly above average on the low end but at their price range it's all stuff you should expect of all competitors.
Unless your provider gives you a durability number, don't expect them to keep your data safe(even hosted backups). Once you have that number then you can calculate your risk. Personally i backup important stuff to s3 and call it a day.
WUT?
ANYTHING built by humans or even natural stuff can fail and it will, sooner or later, no matter the reputation.
You have to save your data if it is important for you. They provide free snapshots FFS, was it too hard to click a few times?
Uhm, 'N+1 redundancy' actually is a minimal level. Serious players start at N+2 and high end level is 'Nx2'.
Their "100 % uptime SLA and a 50x payback for any downtime over 5 minutes" sounds nice but what it actually tells us is that they are very confident they expect to not have outages > 5 min which actually may boil down to (absolutely not high end) 99.99% availability with good and fast on-site hands (99.99% is less than 5 min. downtime per month).
Good luck to them, I mean it, but even 5 nines (99.999% avail.,"the gold standard") is slightly above 5 min. per year.
Btw, what does "50 x payback" mean? 50 x a months payment? 50 x of pro rata of the failure time beyond 5 minutes?
At the end of the day SLA are basically something in between a bet and a providers confidence in his tech and services plus, if your contract is tight, a promise that almost always leads to major discussions and interpretations (unless you are a very major customer).
TL;DR @jar was right.
No, users can use the tools there.
To be honest, we have a mountain of users doing TOR/Telegram proxies that would freak out if we started backing them up w/o opt out and things like that.
It's also the thing of having to turn up a PB or two of storage for things.
We'll see, I got some ideas that might allow me to do a weekly pull of sorts. It'll be a bit of testing, but might prove to be excellent.
Francisco
We are making backups when we change something, like upgrade the node, or move to a new one and keep those just in case. Other than that, we offer free ftp space for people which take it.
Francisco goes way farther than that, and people still complain...
I don't like Francisco as a man, but I have seen him evolving as skills and customer care and things are 10 folds improved since 10 years ago when our problems started.
Also the philosophy changed from "Tor is child porn and maounique is a child rapist for defending it" to allowing all kinds of privacy stuff as well as unsavoury people under the free speech banner.
He was able to look around and adapt like any quality human should.
The whole topic sounds rather hollow
The end is nigh. Make backups.
Have you checked the offers forum?
It actually happened to me too in separate incident earlier this year.
I got 3 months free and free automatic backups for the VM. Of course I were annoyed and it caused extra work, but I was stupid to not have backups myself.
Overall, I can't complain cause shit happens and it could've been worse. Besides its not Fran's fault. Nowdays I have multiple backups of everything. So I'm glad that it happened to this VPS rather than my other projects.
This is absolutely correct. I were stupid to not use that free snapshot feature back then.
This is weird. Free backup for life is making me somehow wish for a crash on my node.
Life of the service :P
That was LUX me thinks. Had to get the DC to swap out the board.
I got a pile of 8 borked/dead ASROCK boards behind me. Issues vary from "dead NVME slot (but no damage to the drives)", to "dead board completely, it killed parts (RAM/NVME)".
I wish someone else made Ryzen server boards but that's not happening any time soon.
Francisco
On the bright side, this has reminded me to dive into Stallion and take a snapshot
Can you please tell us which Riser Card you were using ?? Because, I'm testing out some components which includes running NVMe in PCIe Riser Card.
That's the thing, I was using the Supermicro one, I didn't cheap out on some alibaba special. Lots of people use them so that's why i'm not certain it was even the problem.
Francisco
I used UpCloud for one month because of their 100% uptime SLA. During that month I had three outages (seen from HetrixTools - Fetched these from the notifications, I do not have the monitor in my account anymore.);
2021-10-13 04:35:34 (UTC 00:00) - 3 mins
2021-10-19 14:59:32 (UTC 00:00) - 3 mins
2021-10-26 00:22:33 (UTC 00:00) - 5 mins
The first one was due to a DDoS attack on another VM on the same hypervisor (as confirmed by their network team). After the two others, I asked to get the credit on my account refunded (I topped it up for auto-renewals - I did not ask about the reason for the other two outages). They were kind enough to refund the full amount, not just the remaining credit (so I got a server for free for one month due to the issues) but it goes to show that a 100% uptime guarantee does not mean much in terms of actual uptime as confirmed by others. Perhaps this was a fluke and restarting it on another hypervisor would have helped, either way, 100% uptime on a single location or a single network even is not possible to guarantee.
-Tim
TLDR;
Shock, horror; Windoze luser doesn't make backups.
Thank you for everyone's feedback. My primary use with BuyVM was a remote Windows workstation. I didn't use it often, but when I did I needed to get in and out quickly to get some work done. So when I find out the VPS is gone, frankly, I just can't trust BuyVM with my remote Windows VPS anymore. From @stefeman they also had a "fried NVMe" in a different occurrence... so it sounds like this is just what everyone here has been conditioned to expect from BuyVM... fried NVMes and lost VPS, so backup is the focus because it is only a matter of time before a VPS with BuyVM vanishes. I was paying $60 per month to BuyVM for this too.
After a lot of research yesterday, I've decided to switch to Windows 365 for my Windows VPS. They also have 4x CPU, 16gb RAM for similar price to BuyVM. https://www.microsoft.com/en-us/windows-365/business/compare-plans-pricing
Although the cost really isn't that important to me because the most important is to have it available when I need it for remote desktop connection.
I'm still not quite clear how to backup an entire Windows VPS, so that if it vanishes like with BuyVM, then it can be easily restored and I can get back to work without wasting time on VPS management. I didn't see any options for backing up Windows 365 Cloud PC. Do you think it is included by default? Or just handled on their end seamlessly so I don't have to worry about not being able to RDP one day?
They never learn...
IMHO, instead of researching on where to move or go next, you should put some time into doing a "lot of research" on how to backup your stuff instead.
So wherever you end up, you'll have your own DR solution, and whatever the provider and/or the infrastructure is also able to provide, take that as a bonus.
My two cents.
Believe in trust not backups.
I've spoken with my Microsoft rep, and I don't think it's a problem with Windows 365 Cloud PC. But since BuyVM is the same price as Windows 365, I think I'll switch to them.
If BuyVM is losing their customer data this often, perhaps they shouldn't be let off the hook so easily.
At minimum, there should be an onboarding email that explains how important backups and shows how to create snapshots to teach new users that it is imperative to create snapshots since they frequently have and will lose your data eventually.
Either way, I'm done with BuyVM because the same $60 per month buys 16gb RAM Windows 365 VPS Cloud PC https://www.microsoft.com/en-us/windows-365/all-pricing
Does that rep was certified and by any chance you pay him with gift cards?
maybe the guy who can't click a button or implement a backup solution should just be sent off to the mcsa reeducation camp
🤪
I heard got a bundle extending his car warranty
I don't think this is a fair way to frame it - hardware failure can and does happen, but it doesn't remotely mean you're guaranteed to lose your data. Two incidents in a year might sound high, but remember - buyvm are one of the larger hosts around these parts. If anyone is going to see multiple incidents in a year, it's going to be the bigger hosts as they've got more hardware and more customers. Overall though, the risk is similar wherever you are. I don't think it can be called frequent or guaranteed loss.
If your data has value to you, you should keep your own backups, wherever you're hosting it.
I've used BuyVM for various things for many years and (not wishing to tempt fate) never lost any data. To use two examples of single server data loss across their fairly substantial fleet as evidence they "often" lost customer data is absurd.
As for handholding every new customer through looking after their own damn data... no, sorry, if you don't know that you need to look after your own data maybe you need to look for a more managed service.
Yes, I think you have nailed it. BuyVM is just not the right fit for customers like me who use a Windows VPS infrequently as a workstation for when I'm traveling and need to run some quick excel macros over my phone. All of my colleagues agreed that BuyVM is just not the right service for us.
That is why for the same specs and price, we're switching to Windows 365 Cloud PC because I believe it is a managed service.
This reminded of my tour in Baghdad, It was a disaster!