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A 2GB VPS for $25/year isn't anywhere near sustainable for me, sorry.
I wasn't aware his antics extended to making deals like that.
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Thank you, I will call them during their office hours.
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Yeah I am aware of that, I am willing to take whatever you guys could offer.
Also OP just so you know, from what I understand, ServerHand is basically insolvent at this point (they have admitted themselves they have no money in PayPal on this site already).
So, if you do get a refund through PayPal, it would be PayPal taking the loss, rather than recovering anything from ServerHand to give to you.
In other words, be prepared for PayPal to not give you any help whatsoever.
We'll continue that via PM. I've sent you a message now.
Exiting low end market with a bang! Nice
please update us after you make the call, i would like to know how the conversation went and end result.
at the end maybe you'll get something from ramnet which is a good thing "out of the blue" : ) anyway, good luck and lesson learned new providers with low prices are high risks.
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Thank you so much! Will definitely keep you guys updated, and Kudos to @ramnet for kind offering.
@rustyhalo: Although I sympathize, technically, you jumped the gun, because you still had your service when you filed a PayPal dispute. You should have waited until ServerHand actually canceled your service if you wanted to go that route. And you can't really expect PayPal to try to make sense of some thread on LET. This said, I sympathize.
Agree, however it is not normal circumstances so I can understand why he did it and why PayPal said no.
This is a train wreck only because of @Serverhand, not the clients who have paid.
And they had an entire week to rectify and fix their mess.
Now it turned into a scam.
you just copy pasta the LET thread to paypal ?
I suspect that the ServerHand drama will last for weeks still.
At this point, @ServerHand will do everything to avoid losing PayPal disputes, but in a way, this is rational: from his point of view, this is exactly what he should try to do. But this means that he can't cancel a server without offering a refund, for otherwise the risk is too high that the customer will file a dispute and win. Given that he has very limited cash (this we've been told), he will try to avoid canceling servers until absolutely necessary, and we don't know how long or short a time this is.
Of course, for the customer, this means living in uncertainty: having a VPS that could be canceled at any time. (I decided that it wasn't worth it and accepted @ramnet's refugee offer.) But if the customer files a PayPal dispute before the server is canceled, the dispute very-very probably won't be successful, and the customer will end up losing both his/her server and his/her money.
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No, I described my situation and quoted, and I attached the link for ticket history in my claim, the format is a mess after submission
I dunno why a 3rd party keeps giving statements here on the situation.
PayPal has means of recovering the money from the merchant, don’t worry about it.
As Anthony said, give them a call, show them that your account has now been closed and there is no access to the account at all. Rather than refer to this site (which will not help your case), just clearly explain the facts. It can still be won.
I have told people I will refund them, I have been refunding, and I even have a spreadsheet of people to refund. If someone chooses to dispute it before any decision (such as in this case, this was mid last-week) then I will fight it.
I have on the form "refund in 1-4 weeks"
Thank you.
That makes literally no sense. Just press the refund button on the dispute...
@trewq They incorrectly tried to do a chargeback, they still had service and no decision had been made. I have a list of people to refund and have already refunded a handful of people.
Sorry, I'm a bit confused. If you're planning on refunding them anyway why not terminate the service and refund?
@trewq I have a form for the refund, I'm going down the form as well. https://docs.google.com/forms/d/e/1FAIpQLSc2pDu8DIIKuCF-Ne_Zh7XIU801YOmnQsPMf6Nx-YCW6ZwJwg/viewform
What decision?
You already made the decision to cancel all services in question and the customer clearly wanted a refund. What decision?
@Serverhand How about me? I can't access my vps as well as your site.
He has no money, that's why.
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I did not get any form nor email notification.
Fight it? Please put this kind of energy in maintaining your business and keeping your promises. Thank you!
A dispute is not a chargeback, it is a dispute, and given how much you are fucking around, it is not surprising.
People bought a service for a year, you made it pretty clear that is not happening, you made it pretty clear if you are Chinese you are not getting a refund, if they need to move on they should not have to wait for your timescales and you will probably try and prorate the time you made them wait too.
If your intent was to refund anyway, just hit refund.
This and nothing else.
Well, on the Google docs form (I filled it out last Thursday), it says to allow from one to four weeks for the refund, which is indeed a significant wait.
After you submit the form, you won't receive any confirmation by email that the form has been submitted.