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HostBrr | DirectAdmin & cPanel Hosting/Reseller | 100% NVMe, LiteSpeed | EU, USA, SG! | Upto 50% off

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Comments

  • NekoparaNekopara Member

    @labze said:

    @Nekopara said:

    @0xhidden said:

    @labze said:

    @Loudr said:

    @labze said:

    @Loudr said:
    Reseller directadmin Germany backups from reseller console do not work and jetbackup has not been running for more than a month. High priority tickets not being answered. Can we get some support here?

    Jetbackup has yet to release a patch that resolves their issue with rsync. It has been pending for 2+ months. Their suggested fixes has not helped.

    I am working on an alternative.

    Is it the same reason why I am not able to at least create ad-hoc backup via reseller Backup/Restore? I am not comfortable running for over a month without a backup

    I don't know. If you have a open ticket you can try and pm me your ticket number. I don't recall seeing anything like that.

    Was 2 day ticket not reply sir, Are you on vacation?

    good luck:

    @0xhidden said:

    @zejjnt said:
    I usually get really fast responses but it's been a few days. I'm sure there's a reason though.

    On profile las active Just a few hours ago—not a few days or weeks ago.

    Please send ticket numbers in PM.

    i already did on August 19th

  • ZhenmueZhenmue Member

    @labze said:

    Please send ticket numbers in PM.

    Dude, how many hundreds of tickets you have with no reply since 44 days, that you need the ticket ID

  • labzelabze Member, Patron Provider

    @Zhenmue said:

    @labze said:

    Please send ticket numbers in PM.

    Dude, how many hundreds of tickets you have with no reply since 44 days, that you need the ticket ID

    Probrably none, but I rather ensure that I can the right ticket if I am going to say I'll look into it than assume.

    Besides, some tickets gets placed in wrong queues. So I rather be efficient and get it served directly :-)

    Thanked by 1lovelyserver
  • zejjntzejjnt Member

    @labze said:

    @Zhenmue said:

    @labze said:

    Please send ticket numbers in PM.

    Dude, how many hundreds of tickets you have with no reply since 44 days, that you need the ticket ID

    Probrably none, but I rather ensure that I can the right ticket if I am going to say I'll look into it than assume.

    Besides, some tickets gets placed in wrong queues. So I rather be efficient and get it served directly :-)

    Sent you a DM BTW

    Thanked by 1stupidgenius
  • GUZELSHOPGUZELSHOP Member

    @labze said:

    @Nekopara said:

    @0xhidden said:

    @labze said:

    @Loudr said:

    @labze said:

    @Loudr said:
    Reseller directadmin Germany backups from reseller console do not work and jetbackup has not been running for more than a month. High priority tickets not being answered. Can we get some support here?

    Jetbackup has yet to release a patch that resolves their issue with rsync. It has been pending for 2+ months. Their suggested fixes has not helped.

    I am working on an alternative.

    Is it the same reason why I am not able to at least create ad-hoc backup via reseller Backup/Restore? I am not comfortable running for over a month without a backup

    I don't know. If you have a open ticket you can try and pm me your ticket number. I don't recall seeing anything like that.

    Was 2 day ticket not reply sir, Are you on vacation?

    good luck:

    @0xhidden said:

    @zejjnt said:
    I usually get really fast responses but it's been a few days. I'm sure there's a reason though.

    On profile las active Just a few hours ago—not a few days or weeks ago.

    Please send ticket numbers in PM.

    @labze Sorry for being offtop, but I can't receive any response for so long... I also tried contact you through PM here and email... Ticket number is #7984312

    Can you please check?

  • GUZELSHOPGUZELSHOP Member

    @labze And yet no answer :(

  • jcn50jcn50 Member
    edited October 7

    @labze said: Jetbackup has yet to release a patch that resolves their issue with rsync. It has been pending for 2+ months. Their suggested fixes has not helped.

    @labze : is JetBackup working fine on the cPanel plans now?... I am planning to make a purchase soon!

  • Radikalradikal1385Radikalradikal1385 Member
    edited October 15

    Hi labze,

    I'm contacting you because I saw your post asking users with outstanding HostBrr tickets to send you their ticket numbers privately.

    I have four support tickets opened on different days, but unfortunately none of them has received a response.

    Ticket numbers:

    • #5146255
    • #4062240
    • 4062240
    • #5146255

    My HostBrr account email is: email

    The issue I'm trying to resolve is:
    I requested a withdrawal of $20; please credits my account with that amount.

    Could you please check the status of these tickets or forward the issue to the appropriate support person?

    I would really appreciate your help in getting this resolved.

    Thank you.

    Mod edit (angstrom): removed email address

  • ashmanmalhotraashmanmalhotra Member

    Coupons are not getting applied on any plan.

    Thanked by 1JasonM
  • jcn50jcn50 Member

    @ashmanmalhotra said: Coupons are not getting applied on any plan.

    Besides BFBOX for Storage offers, all coupons have expired.

  • ashmanmalhotraashmanmalhotra Member

    Oh! My bad. I just checked that It's a 2024 offer. I was checking hosting offers and landed to this post. :D

  • jcn50jcn50 Member
    edited October 15

    @labze said: Jetbackup has yet to release a patch that resolves their issue with rsync. It has been pending for 2+ months. Their suggested fixes has not helped.

    @JetAppsTrent : are you aware of any issue since AUG 2026?...

  • jcn50jcn50 Member

    Update about these:

    @jcn50 said: @labze : is JetBackup working fine on the cPanel plans now?... I am planning to make a purchase soon!

    and

    @jcn50 said: @JetAppsTrent : are you aware of any issue since AUG 2026?...

    => HostBrr answered my ticket and JetBackup is working properly since 15 OCT 2026 (on the WHM/cPanel plan, USA).

    Thanked by 1omeongth
  • omeongthomeongth Member

    @jcn50 said:
    JetBackup is working properly since 15 OCT 2026 (on the WHM/cPanel plan, USA).

    JetBackup still not working on the WHM/cPanel plan, Germany

  • jcn50jcn50 Member

    @omeongth said: JetBackup still not working on the WHM/cPanel plan, Germany

    Open a ticket, this is how it has been resolved for me, it took some days but they did.

  • omeongthomeongth Member

    @jcn50 said:
    Open a ticket, this is how it has been resolved for me, it took some days but they did.

    Okay, I'm updating an existing ticket. Thanks!

  • turingendturingend Member

    I have a hostbrr EPYC Storage and have a serious failure on my hdd, it simply won't write anything and hangs after cache exhausts. I opened an emergency ticket on Oct 19, 2026 (over 48hrs ago) and still have no answer.

  • digittdigitt Member

    @turingend said: I have a hostbrr EPYC Storage and have a serious failure on my hdd, it simply won't write anything and hangs after cache exhausts. I opened an emergency ticket on Oct 19, 2026 (over 48hrs ago) and still have no answer.

    I'm on EPYC Anniversary and SSH won't connect for me the TCP connection opens, but no SSH banner ever arrives (timeout/reset), while ping and HTTP still work

  • stupidgeniusstupidgenius Member

    @digitt said: I'm on EPYC Anniversary and SSH won't connect for me the TCP connection opens, but no SSH banner ever arrives (timeout/reset), while ping and HTTP still work

    noticed similar, but my pings also fail and according to my SRVCheck monitoring the CPU is at 100%. Management panel was acting slow also. I went ahead and powered off via management portal while @labze investigates.

  • stupidgeniusstupidgenius Member

    Got this in my email @digitt @turingend

    Dear Customer,

    We are performing emergency maintenance to address critical issues that affect server stability and performance. This maintenance is essential and requires the immediate restart of your servers.

    The following servers will undergo a brief restart as part of this urgent procedure:
    my-hostbrr-hostname - X.X.X.X

    Please be aware that this will result in temporary downtime. We expect up to two hours of downtime.

    We sincerely apologize for any inconvenience and appreciate your cooperation and understanding. If you have any urgent concerns or need assistance, please do not hesitate to contact our customer support team.

    • HostBrr

    And got this back from support ticket:

    Hello,

    Thank you for reporting this, and sorry for the trouble. We have identified an issue on the host node your VPS runs on: the CPUs of the host are currently running far below their normal speed, which makes all VPS on that node very slow. Nothing in your VPS is causing this, and your data is not affected.

    We are working on it and expect it to be resolved soon. There's no need to reinstall or restart your VPS.

    Best regards

    Thanked by 2Shot2 digitt
  • labzelabze Member, Patron Provider

    We have a quite annoying issue recently where a few motherboards randomly throttle CPUs indefintively until they get a full power off. This causes this behavior.

    We're using the issue today to also implement security fixes which is why it takes a bit longer than normal.

    Thanked by 6digitt nagasaki_castella zejjnt BasToTheMax bluesega SwordfishBE
  • jcn50jcn50 Member

    @labze said: We have a quite annoying issue recently where a few motherboards randomly throttle CPUs indefintively until they get a full power off. This causes this behavior.

    Is this affecting VPS or shared hosting?

  • labzelabze Member, Patron Provider

    @jcn50 said:

    @labze said: We have a quite annoying issue recently where a few motherboards randomly throttle CPUs indefintively until they get a full power off. This causes this behavior.

    Is this affecting VPS or shared hosting?

    VPS. Only a few hosts have done this.

    Thanked by 1jcn50
  • turingendturingend Member

    @labze said:
    We have a quite annoying issue recently where a few motherboards randomly throttle CPUs indefintively until they get a full power off. This causes this behavior.

    We're using the issue today to also implement security fixes which is why it takes a bit longer than normal.

    Can you look at my ticket, Ticket #3786374? I don't know if it's related to the CPU throttle as it presents itself as a disk failure (I can't write to disk after cache gets full). If it's related, I can wait, but yeah.

  • jcn50jcn50 Member

    @labze said: VPS. Only a few hosts have done this.

    OK but I don't know why people posted into the shared hosting thread...

    Thanked by 1JasonM
  • PepePepperoniPepePepperoni Member

    Have the servers being patched/mitigated for the recent PHP exploits?

  • zejjntzejjnt Member

    @PepePepperoni said:
    Have the servers being patched/mitigated for the recent PHP exploits?

    The German DA storage server has 8.5.12 at least

  • SadaoMaouSadaoMaou Member

    @labze I really Hope you have updated all phps :)

    Thanked by 1omeongth
  • labzelabze Member, Patron Provider

    All PHPs are already updated and the additional security mitigation that has been suggested in the latest advisory is also implemented.

    Thanked by 19lovelyserver omeongth SadaoMaou bluesega zejjnt JohnFilch123 jcn50 itoffshore tux nick_ edrebe ragtop4 TrendyJack Izax BasToTheMax COLBYLICIOUS sbenchid tridinebandim nishadrox
  • shatowolfshatowolf Member

    @labze said:
    All PHPs are already updated and the additional security mitigation that has been suggested in the latest advisory is also implemented.

    please check ticket # 3666337

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