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Comments

• Nekopara Member

  September 23

  @labze said:

  @Nekopara said:

  @0xhidden said:

  @labze said:

  @Loudr said:

  @labze said:

  @Loudr said:
  Reseller directadmin Germany backups from reseller console do not work and jetbackup has not been running for more than a month. High priority tickets not being answered. Can we get some support here?

  Jetbackup has yet to release a patch that resolves their issue with rsync. It has been pending for 2+ months. Their suggested fixes has not helped.

  I am working on an alternative.

  Is it the same reason why I am not able to at least create ad-hoc backup via reseller Backup/Restore? I am not comfortable running for over a month without a backup

  I don't know. If you have a open ticket you can try and pm me your ticket number. I don't recall seeing anything like that.

  Was 2 day ticket not reply sir, Are you on vacation?

  good luck:
  

  @0xhidden said:

  @zejjnt said:
  I usually get really fast responses but it's been a few days. I'm sure there's a reason though.

  On profile las active Just a few hours ago—not a few days or weeks ago.

  Please send ticket numbers in PM.

  i already did on August 19th
• Zhenmue Member

  September 23

  @labze said:

  Please send ticket numbers in PM.

  Dude, how many hundreds of tickets you have with no reply since 44 days, that you need the ticket ID
• labze Member, Patron Provider

  September 23

  @Zhenmue said:

  @labze said:

  Please send ticket numbers in PM.

  Dude, how many hundreds of tickets you have with no reply since 44 days, that you need the ticket ID

  Probrably none, but I rather ensure that I can the right ticket if I am going to say I'll look into it than assume.

  Besides, some tickets gets placed in wrong queues. So I rather be efficient and get it served directly :-)

  Thanked by 1lovelyserver
• zejjnt Member

  September 23

  @labze said:

  @Zhenmue said:

  @labze said:

  Please send ticket numbers in PM.

  Dude, how many hundreds of tickets you have with no reply since 44 days, that you need the ticket ID

  Probrably none, but I rather ensure that I can the right ticket if I am going to say I'll look into it than assume.

  Besides, some tickets gets placed in wrong queues. So I rather be efficient and get it served directly :-)

  Sent you a DM BTW

  Thanked by 1stupidgenius
• GUZELSHOP Member

  September 24

  @labze said:

  @Nekopara said:

  @0xhidden said:

  @labze said:

  @Loudr said:

  @labze said:

  @Loudr said:
  Reseller directadmin Germany backups from reseller console do not work and jetbackup has not been running for more than a month. High priority tickets not being answered. Can we get some support here?

  Jetbackup has yet to release a patch that resolves their issue with rsync. It has been pending for 2+ months. Their suggested fixes has not helped.

  I am working on an alternative.

  Is it the same reason why I am not able to at least create ad-hoc backup via reseller Backup/Restore? I am not comfortable running for over a month without a backup

  I don't know. If you have a open ticket you can try and pm me your ticket number. I don't recall seeing anything like that.

  Was 2 day ticket not reply sir, Are you on vacation?

  good luck:
  

  @0xhidden said:

  @zejjnt said:
  I usually get really fast responses but it's been a few days. I'm sure there's a reason though.

  On profile las active Just a few hours ago—not a few days or weeks ago.

  Please send ticket numbers in PM.

  @labze Sorry for being offtop, but I can't receive any response for so long... I also tried contact you through PM here and email... Ticket number is #7984312

  Can you please check?