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HostBrr | DirectAdmin & cPanel Hosting/Reseller | 100% NVMe, LiteSpeed | EU, USA, SG! | Upto 50% off

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Comments

  • NekoparaNekopara Member

    @labze said:

    @Nekopara said:

    @0xhidden said:

    @labze said:

    @Loudr said:

    @labze said:

    @Loudr said:
    Reseller directadmin Germany backups from reseller console do not work and jetbackup has not been running for more than a month. High priority tickets not being answered. Can we get some support here?

    Jetbackup has yet to release a patch that resolves their issue with rsync. It has been pending for 2+ months. Their suggested fixes has not helped.

    I am working on an alternative.

    Is it the same reason why I am not able to at least create ad-hoc backup via reseller Backup/Restore? I am not comfortable running for over a month without a backup

    I don't know. If you have a open ticket you can try and pm me your ticket number. I don't recall seeing anything like that.

    Was 2 day ticket not reply sir, Are you on vacation?

    good luck:

    @0xhidden said:

    @zejjnt said:
    I usually get really fast responses but it's been a few days. I'm sure there's a reason though.

    On profile las active Just a few hours ago—not a few days or weeks ago.

    Please send ticket numbers in PM.

    i already did on August 19th

  • ZhenmueZhenmue Member

    @labze said:

    Please send ticket numbers in PM.

    Dude, how many hundreds of tickets you have with no reply since 44 days, that you need the ticket ID

  • labzelabze Member, Patron Provider

    @Zhenmue said:

    @labze said:

    Please send ticket numbers in PM.

    Dude, how many hundreds of tickets you have with no reply since 44 days, that you need the ticket ID

    Probrably none, but I rather ensure that I can the right ticket if I am going to say I'll look into it than assume.

    Besides, some tickets gets placed in wrong queues. So I rather be efficient and get it served directly :-)

    Thanked by 1lovelyserver
  • zejjntzejjnt Member

    @labze said:

    @Zhenmue said:

    @labze said:

    Please send ticket numbers in PM.

    Dude, how many hundreds of tickets you have with no reply since 44 days, that you need the ticket ID

    Probrably none, but I rather ensure that I can the right ticket if I am going to say I'll look into it than assume.

    Besides, some tickets gets placed in wrong queues. So I rather be efficient and get it served directly :-)

    Sent you a DM BTW

    Thanked by 1stupidgenius
  • GUZELSHOPGUZELSHOP Member

    @labze said:

    @Nekopara said:

    @0xhidden said:

    @labze said:

    @Loudr said:

    @labze said:

    @Loudr said:
    Reseller directadmin Germany backups from reseller console do not work and jetbackup has not been running for more than a month. High priority tickets not being answered. Can we get some support here?

    Jetbackup has yet to release a patch that resolves their issue with rsync. It has been pending for 2+ months. Their suggested fixes has not helped.

    I am working on an alternative.

    Is it the same reason why I am not able to at least create ad-hoc backup via reseller Backup/Restore? I am not comfortable running for over a month without a backup

    I don't know. If you have a open ticket you can try and pm me your ticket number. I don't recall seeing anything like that.

    Was 2 day ticket not reply sir, Are you on vacation?

    good luck:

    @0xhidden said:

    @zejjnt said:
    I usually get really fast responses but it's been a few days. I'm sure there's a reason though.

    On profile las active Just a few hours ago—not a few days or weeks ago.

    Please send ticket numbers in PM.

    @labze Sorry for being offtop, but I can't receive any response for so long... I also tried contact you through PM here and email... Ticket number is #7984312

    Can you please check?

  • GUZELSHOPGUZELSHOP Member

    @labze And yet no answer :(

  • jcn50jcn50 Member
    edited October 7

    @labze said: Jetbackup has yet to release a patch that resolves their issue with rsync. It has been pending for 2+ months. Their suggested fixes has not helped.

    @labze : is JetBackup working fine on the cPanel plans now?... I am planning to make a purchase soon!

  • Radikalradikal1385Radikalradikal1385 Member
    edited October 15

    Hi labze,

    I'm contacting you because I saw your post asking users with outstanding HostBrr tickets to send you their ticket numbers privately.

    I have four support tickets opened on different days, but unfortunately none of them has received a response.

    Ticket numbers:

    • #5146255
    • #4062240
    • 4062240
    • #5146255

    My HostBrr account email is: email

    The issue I'm trying to resolve is:
    I requested a withdrawal of $20; please credits my account with that amount.

    Could you please check the status of these tickets or forward the issue to the appropriate support person?

    I would really appreciate your help in getting this resolved.

    Thank you.

    Mod edit (angstrom): removed email address

  • ashmanmalhotraashmanmalhotra Member

    Coupons are not getting applied on any plan.

  • jcn50jcn50 Member

    @ashmanmalhotra said: Coupons are not getting applied on any plan.

    Besides BFBOX for Storage offers, all coupons have expired.

  • ashmanmalhotraashmanmalhotra Member

    Oh! My bad. I just checked that It's a 2024 offer. I was checking hosting offers and landed to this post. :D

  • jcn50jcn50 Member
    edited October 15

    @labze said: Jetbackup has yet to release a patch that resolves their issue with rsync. It has been pending for 2+ months. Their suggested fixes has not helped.

    @JetAppsTrent : are you aware of any issue since AUG 2026?...

  • jcn50jcn50 Member

    Update about these:

    @jcn50 said: @labze : is JetBackup working fine on the cPanel plans now?... I am planning to make a purchase soon!

    and

    @jcn50 said: @JetAppsTrent : are you aware of any issue since AUG 2026?...

    => HostBrr answered my ticket and JetBackup is working properly since 15 OCT 2026 (on the WHM/cPanel plan, USA).

    Thanked by 1omeongth
  • omeongthomeongth Member

    @jcn50 said:
    JetBackup is working properly since 15 OCT 2026 (on the WHM/cPanel plan, USA).

    JetBackup still not working on the WHM/cPanel plan, Germany

  • jcn50jcn50 Member

    @omeongth said: JetBackup still not working on the WHM/cPanel plan, Germany

    Open a ticket, this is how it has been resolved for me, it took some days but they did.

  • omeongthomeongth Member

    @jcn50 said:
    Open a ticket, this is how it has been resolved for me, it took some days but they did.

    Okay, I'm updating an existing ticket. Thanks!

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