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i already did on August 19th
Dude, how many hundreds of tickets you have with no reply since 44 days, that you need the ticket ID
Probrably none, but I rather ensure that I can the right ticket if I am going to say I'll look into it than assume.
Besides, some tickets gets placed in wrong queues. So I rather be efficient and get it served directly :-)
Sent you a DM BTW
@labze Sorry for being offtop, but I can't receive any response for so long... I also tried contact you through PM here and email... Ticket number is #7984312
Can you please check?
@labze And yet no answer
@labze : is JetBackup working fine on the cPanel plans now?... I am planning to make a purchase soon!
Hi labze,
I'm contacting you because I saw your post asking users with outstanding HostBrr tickets to send you their ticket numbers privately.
I have four support tickets opened on different days, but unfortunately none of them has received a response.
Ticket numbers:
My HostBrr account email is: email
The issue I'm trying to resolve is:
I requested a withdrawal of $20; please credits my account with that amount.
Could you please check the status of these tickets or forward the issue to the appropriate support person?
I would really appreciate your help in getting this resolved.
Thank you.
Mod edit (angstrom): removed email address
Coupons are not getting applied on any plan.
Besides
BFBOXfor Storage offers, all coupons have expired.Oh! My bad. I just checked that It's a 2024 offer. I was checking hosting offers and landed to this post.
@JetAppsTrent : are you aware of any issue since AUG 2026?...
Update about these:
and
=> HostBrr answered my ticket and JetBackup is working properly since 15 OCT 2026 (on the WHM/cPanel plan, USA).
JetBackup still not working on the WHM/cPanel plan, Germany
Open a ticket, this is how it has been resolved for me, it took some days but they did.
Okay, I'm updating an existing ticket. Thanks!