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Nekopara

@labze said:

@Nekopara said:

@0xhidden said:

@labze said:

@Loudr said:

@labze said:

@Loudr said:
Reseller directadmin Germany backups from reseller console do not work and jetbackup has not been running for more than a month. High priority tickets not being answered. Can we get some support here?

Jetbackup has yet to release a patch that resolves their issue with rsync. It has been pending for 2+ months. Their suggested fixes has not helped.

I am working on an alternative.

Is it the same reason why I am not able to at least create ad-hoc backup via reseller Backup/Restore? I am not comfortable running for over a month without a backup

I don't know. If you have a open ticket you can try and pm me your ticket number. I don't recall seeing anything like that.

Was 2 day ticket not reply sir, Are you on vacation?

good luck:

@0xhidden said:

@zejjnt said:
I usually get really fast responses but it's been a few days. I'm sure there's a reason though.

On profile las active Just a few hours ago—not a few days or weeks ago.

Please send ticket numbers in PM.

i already did on August 19th

Zhenmue

@labze said:

Please send ticket numbers in PM.

Dude, how many hundreds of tickets you have with no reply since 44 days, that you need the ticket ID

labze

@Zhenmue said:

@labze said:

Please send ticket numbers in PM.

Dude, how many hundreds of tickets you have with no reply since 44 days, that you need the ticket ID

Probrably none, but I rather ensure that I can the right ticket if I am going to say I'll look into it than assume.

Besides, some tickets gets placed in wrong queues. So I rather be efficient and get it served directly :-)

zejjnt

@labze said:

@Zhenmue said:

@labze said:

Please send ticket numbers in PM.

Dude, how many hundreds of tickets you have with no reply since 44 days, that you need the ticket ID

Probrably none, but I rather ensure that I can the right ticket if I am going to say I'll look into it than assume.

Besides, some tickets gets placed in wrong queues. So I rather be efficient and get it served directly :-)

Sent you a DM BTW

GUZELSHOP

@labze said:

@Nekopara said:

@0xhidden said:

@labze said:

@Loudr said:

@labze said:

@Loudr said:
Reseller directadmin Germany backups from reseller console do not work and jetbackup has not been running for more than a month. High priority tickets not being answered. Can we get some support here?

Jetbackup has yet to release a patch that resolves their issue with rsync. It has been pending for 2+ months. Their suggested fixes has not helped.

I am working on an alternative.

Is it the same reason why I am not able to at least create ad-hoc backup via reseller Backup/Restore? I am not comfortable running for over a month without a backup

I don't know. If you have a open ticket you can try and pm me your ticket number. I don't recall seeing anything like that.

Was 2 day ticket not reply sir, Are you on vacation?

good luck:

@0xhidden said:

@zejjnt said:
I usually get really fast responses but it's been a few days. I'm sure there's a reason though.

On profile las active Just a few hours ago—not a few days or weeks ago.

Please send ticket numbers in PM.

@labze Sorry for being offtop, but I can't receive any response for so long... I also tried contact you through PM here and email... Ticket number is #7984312

Can you please check?