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HXServers | Our apologies | RCA | What happened?
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Should merchants put new discount codes on the shelves to make more money? HHHHHHa
Rest of your post. It's all crap.
I think what's quoted here speaks volume to your business acumen or lack thereof.
Why the hell would you operate something like this in the negatives? Did you not factor the risks associated with this? Did you not factor the magnitude of this?
Also what the hell is up with the advertising on your website? 400k+ spent on infrastructure? Over 10k tickets? What's the 40% cost reduction based on?
This post doesn't redeem you from the situation that's occurred. Instead, it shows the complete lack of planning, business sense, and just thought you've put into your business.
haha, I also think the same. How could they not be suspicious when for 3 weeks no one had opened a ticket or asked about the problem they had been told about?
$400k spent just to yolo a single box in Dallas. Not a dime in market research or commitment. $400k spent but not a single dollar buying IP blocks or at least securing long term leases.
Ipxo is not long term. You’re completely reliant on whichever IP owner doesn’t decide to yeet you and IPXO has no say.
Reliablesite doesn’t do colo, period. All of their servers are rented.
The shitburger is thiiiiic.
Francisco
Your biggest mistake, you tried to compete with established providers on the basis of price, who are either colocating their servers or getting very good deals from their providers due to quantity.
Why would anybody do business in LOSS ?
Just because you got IP From IPXO does not mean they won't increase price of their IP, have you done any long term contract with them for IP Pricing ?
what will happen if they increase your IP Price next month ?
Clients data is of utmost value, loosing it repeatedly won't work
If you are ready to do business in loss, why would you keep RETIRING locations ?
Don't you have any business plan ?
You are just appearing like a 10yr kid who keeps changing his mind every now and then ...
neither the people nor the business are mature
thiiiiiccccer than a bowl of oatmeal.
I want to root for you, I really do. But you trickle truthed everyone here and tried everything to escape responsibility. If you couldn’t make up a story to totally escape responsibility you pushed it off of yourself as much as possible and then gave everyone a half-assed apology for it.
You might as well wrap up the rest of your locations, you’re done here. You might be the last one to see it, but I’m calling it like I see it.
He is 30 y.o
at least...
Started first business at 14 according to a statement that works since 2006.
Thanks all for your feedback.
GTHost has single day “trials” up to 10 days. They likely didn’t want to run out of those “trial” days and then be forced into a full contract.
Francisco
Looks like no real planning or management or real funds.
Moving to monthly sounds like prices will be increased.
Yearly plans are good to get capital in and know your expenditure.
Well, if they’re using those “trial days” it would make sense why they bailed quickly .
Still, not sure where this $400k came from when they have no assets here. No servers colocated, or ips, or whatever. A client list is worth nothing when it’s a customer base of loss leaders.
Go talk with @smarthost and he will tell you bluntly that if you have more than a few % worth of annual cheap crap plans, no ones going to want to buy you out.
Yearlies were how most of these hosts that were all rented-everything got by. They got a burst of cash in hopes of float for the year. Every host that showed up on here had such a plan and it was the gateway drug to get posted to LEB.
I mean, shit, that was cucio’s whole thing. He forced 3 year deals on everything and maybe by the 3rd year your service worked. When he couldn’t fit afford gear he pushed credit matches. We called him on it, people defended him claiming we were picking on him, etc.
@jbiloh should refund him his patron and “thanks but no thanks”. There really needs to be some screening here.
Francisco
We do not do trials on any of our servers. I’ve said this time and time again, the reason to close Dallas was not a financially driven reason. Our customers simply weren’t interested in Dallas. We get 30 orders a day for Los Angeles, 15 a day for New York and Dallas received 10 over the course of 3 days. Dallas was 6x the cost of what our typical Los Angeles servers costs. We should’ve never opened Dallas in the first place. We could’ve done a better job notifying customers (this is an ongoing trend at this point) and perhaps opened Dallas as a “beta” or “potential site” warning customers their first month could be their last depending on order volume and if Dallas was a viable option to continue hosting from.
Furthermore, GTHost has never entered into a “contract” with us that you speak of. Phoenix was also GTHost which has also since been closed down.
We have funds, we planned and executed poorly. We’ve moved to monthly because according to LET, we cannot offer annual plans on the forum as we’re a new company. On top of that, customers like to dispute PayPal charges on longer plans, resulting in payment reversals for server space we could’ve actually used for paying customers.
No matter what you say, you FUCKED UP so just accept it try to do a better job next time ..
GTHost refunded me back to account credit for the remaining days on one of my servers in the past (i.e. prorata refund). Could be what happened here but no way to know for sure.
400K+ spent on infrastructure? Is that 400K+ in time or money? If it's time, 400K seconds is about 4 days so it does become plausible. If it's money, which currency and what did you spend it on?
I don't get it
We’re not using Trial days.
The $400k comes from our infrastructure in Irvine Datacenter. We had originally offered it to customers however after multiple network attacks we quickly had to change plans as our Datacenter was not happy with us over it and was not equipped to handle such attacks.
Our business plan does not rely on up front capital from customers. We have up front capital. We have no desire to offer yearly plans to accrue capital for future server bills. We have a steady in come of capital from our parent company which has been in business since 2020 and has been solid doing local Managed IT and Private Cloud out of our Irvine Datacenter. Although we call ourselves a startup, our parent company is not. Our strategy is to sell services on our servers, and grow and shrink as needed using the latest and greatest hardware and software. Renting servers, at least in the beginning, at other Datacenters who offers DDOS network protection is appealing to us. We rent and release servers as needed each month to fulfill our current orders and projected orders for the next month.
We have accepted it. And we will do a better job next time something like this happens. But I will try to respond to folks who have the wrong idea.
You are not accepting it as you are still trying to justify your actions
Dallas wasn’t selling orders nearly as fast as it needed to. We have a threshold for location to order quantity. If a location isn’t selling enough orders, it gets removed. It wasn’t because we couldn’t afford the server.
This is exactly what happened with our account at GTHost.
You decided it just within 3 days ?
If you have enough front capital, you should easily be able to afford one month of a dedi.
The dots aren't connecting buddy. Just accept it at this point.
Who is we? You said you were down to yourself since you supposedly fired your only employee.
https://lowendtalk.com/discussion/comment/3740927/#Comment_3740927
Hmmm, perhaps I can see how you see it that way, but literally I’m only responding to clear the air, and let facts be known. Instead of conjecture from people that are simply guessing about what the reasons are. I’m just trying to provide facts.
And to be clear, none of this is being written to justify any actions of HXServers. I know we screwed up, and we’re doing everything we can to improve and prevent this from happening again.
Yes.