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HXServers | Our apologies | RCA | What happened?
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To that point, and in all fairness, I decide my Black Friday deals minutes before I post them.
Of course then I follow through on offering them but you know, hard to play devil’s advocate here without skipping important details 🤣
You’re absolutely right. We could’ve easily afforded the server, it was already fully paid for to begin with. Many mistakes were made.
I hope you decide something good at 10$ per year for this BF!
You are now gone from hosting market, Clients will not give you a 2nd chance.
Oh, they will. As long as the deal will look good on paper everyone will try their chance. We do not forget, but our greed is stronger than this.
Why does it need to if cost isn’t the concern here? Sales are sales, and even 3 per day is 100 a month or so. Thats filling a node or two a month depending on your churn.
How did you spend &400k in datacenter infra but not a penny on ips? By all means break it out for the class because this is gonna be hilarious.
Francisco
Right, That is the main reason people trapped by a one man company.
I just don't get it. You are getting 3 orders a day in a location. That would fill most servers within a month, max two depending on how tightly you pack it. Are you not able to sustain a non filled server for such a short duration - why was it a issue if it's not financially driven?
Is your business model really dependant on all your servers being at max capacity all of the time?
I believe you said you could decide within 3 days, since you get 100 orders each day, but you only had 1k vps, so how does that make sense?
also, if you have 1k active vps, how can you mitigate 1 million attacks each day?
The same way he spent $400k on datacenter infra.
Francisco
Thank you all for your feedback. Moving forward HXServers will be focusing only on our existing popular locations: Los Angeles and New York.
Other providers are asking HXServers of our business plan, which was expected however I would like to respectfully decline to comment any further at this time. The scope of this post was meant to bring awareness to HXServers customers and to apologize to the community of LowEndTalk. To that end, this discussion post has served its purpose. Although other providers have had some amazing points to make, and I mean no disrespect, I will not be responding to further comments. I would like to apologize again, for deleting customer VPS without notice. I, and whoever else may join this team in the near future, will not be making this mistake again. Thank you.
lmao dudes taking the fifth
You just don't get it, do you?
You are not in a position to let facts be known! Even if for once you wouldn't lie, you have lied consistenly and often enough that nobody believes you anything.
If I have $400k cash right now I probably wouldn't enter hosting business... it is a bit over-saturated unless you can bring something innovative or special
See the chat image in the other thread...
Translation:
MOOOOMIEE! I again couldn't resist to play the successful, experienced provider ... and they're beating me up again! I'm on my way to you, please prepare some hot chocolate! Oh, and plenty of tissue for my tears!
+
How did I deserve to meet soooo evil people who get angry just because I tried to rip them off and serially lied to them?!!!
It seems like you're now saying you can't afford to take the financial hit on keeping a server running because you're a new startup, and only established companies can afford to make good their mistakes.
So which is it? A startup without much cash or a business that has been going for years? From your website: "Starting in 2020 (renamed in Q3 2023) we started with a single rack of servers from our local Irvine Datacenter."
So you could have afforded to keep the server running, and it would have been zero cost for you to do so because it was fully paid? In that case, there's no reason at all not to at the bare minimum honour the month's service that people had paid for.
So what was the reason? According to you, you had already paid for your servers. You had customers buying VPS on those servers.
I mean, you launched this on a Friday, right? And by Sunday evening you'd decided that there weren't enough sales over a weekend to justify keeping a server that you'd spent time planning for and deciding to go to that location, already paid for, have $400k available to spend on infrastructure, but you can't afford to keep a billed-monthly server upon for the remaining 90% of its first month?
But, you claim you've already paid for the server. You should have known it was 6x the cost when you paid for the server, well before you started charging customers.
Then why on earth did you? How long had you spent planning this? Clearly long enough to "fully pay for the server" and to push out some bullshit promotional material. But not long enough to add up the costs of what you'd already spent on the server and decide actually it's too expensive.
To be honest, the most plausible explanation for all this is that you're a kid, you paid for this server on your mum's credit card, she found out when she got the bill, did a chargeback and the server was terminated by the provider. Because there's literally no other reason for you to not at least honour the first month's service. I hope you mum also grounded you. When you're allowed out the house again, I wish you all the best upgrading your business to a lemonade stall.
We don't see any future with current handling of yours.
What about price hiking?
Every now and then there are prices hike looking at demands of users. How about it?
Add them to the Deadpool. This company is toast!
It is already, thanks to @yoursunny:
Wow, what a shit show
Patron Provider by the way.
This definitely looks bad on @hxservers but I don't see the big controversy when everyone is refunded.
How serious of data can you have on a service that lasted less than one week? You at least have to have a week old backup from when you moved it over.
Anyway, LET is a platform for providers/consumers to meet. For the most part, LET doesn't get involved. Also, this thread remains open for everyone to read and perform their due diligence before purchasing. LET is a neutral party.
Plus, there's a basic level of verification done for every provider tag. Such as personal name and ownership verification.
I would see more of a case for cancelling @hxservers if they scammed people. But they didn't. Everyone was refunded.
It's also a bit weird to see how soon being a freedom of speech absolutist can flip to let's cancel this guy ASAP when the narrative supports it.
It makes no sense to ban this provider when they refunded everyone in context, made a detailed explanation, apologized for it, and then issued free credits.
This outrage is a bit overblown... but I get why you'd be mad for losing your few days (?) old data. It's a pain moving your week old backup to another provider again.
P.S. Always take daily offsite backups. If you lost your data here, it's 50% on you.
Doesn't seem OK to delete users data with no notification, how many times should it happen before there's an issue (on LET)?
Correct that users should have recent backups, but it's still a pain to move infrastructure somewhere else after it suddenly being deleted with no time to prepare, meaning there will be definite downtime to whatever you have hosted.
I mean that part is clear... but let's remember this is a week old data at worst, 90% of these people are probably already back up and running.
Obviously, you shouldn't randomly delete servers and that will continue to negatively affect @hxservers as they work on regaining trust.
Not less than one week, I purchased the annual plan at the end of September, it was also deleted and refunded without notification yesterday. so I lost nearly 60GB of data in this vps.
Yeah I mean, actually refunding annual payments is kind of a good thing in my opinion.
Switching to monthly would kind of tell me they're in less of a need for a cash vs. wanting long-term payments upfront to cover an active deficit.
Also, quickly noticing an offer is unsustainable and refunding users is a good thing too; it's just how they went about it is very wrong.
Randomly deleting your server without a heads up is definitely weird, and I don't understand that at all. They should certainly give you a warning.
But you now have your money back, and can go to a different host (plus received a couple of weeks of free service).
Lesson learned: always take daily backups, and trust no one, not even yourself.
Well yeah...because otherwise it's called fraud.
We need age verification.
Was it too basic that @BilohBucks was valued more than verifying the host itself?
No Public Whois: https://www.whois.com/whois/hxservers.com
Unable to find company registration(multiple tries with SoCalCompute/SoCal Computing/HX Servers): https://bizfileonline.sos.ca.gov/search/business
The LET'ers doubt is, if the Host node/HV/Dedi was paid for a month, why discontinue it randomly in middle of the month, provided that there is enough capital upfront(400k$). It made absolutely no sense, rather than a refund scam with the provider themselves. I think some action must be taken on the provider, just because the provider has refunded everyone, they can't get a pass.
Punishment as in a punishment, not a ban fyi.
I'm out.
Man, there's been plenty of controversies about hosts losing data. HostHatch just lost an entire storage node like a month ago.
Here's one on BuyVM:
https://lowendtalk.com/discussion/175127/frantech-buyvm-net-loses-all-data-fried-node/
BuyVM also has a private WHOIS. It's not enforced, but company/personal information is verified upon signing up to be a provider.
In terms of data loss:
Human error, machine error, no difference. Treat every host like they can lose your data. If every host was cancelled here when they had a controversy, there would be no hosts left.
At the end of the day, the harm caused here is by stupid decisions. There's no actual malicious intent, and it was a dirt cheap service to begin with. Do some simple due diligence. You're not obligated to click on their threads, buy their services, or beyond.