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HXServers | Our apologies | RCA | What happened?
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Perfect! Show me in the thread where you posted the specs. I'll give you a hand so you don't have to sift through all of it.
Here's your launch announcement:
https://lowendtalk.com/discussion/comment/3734517/#Comment_3734517
but nothing about spec changes after that point. However you did announce your cheap intel offering..
https://lowendtalk.com/discussion/comment/3732139/#Comment_3732139
Remember this guy complaining about it?
https://lowendtalk.com/discussion/comment/3732596/#Comment_3732596
Hello,
Did you not see the YABS posted? It specifies the specs at the top of the result. Also the link to the ordering page clearly stated EPYC 7502.
I think I'm done responding to you at this point, you're not even a customer and never was. We owe you nothing at this point. Feel free to comment as much as you'd like though, we won't be responding to it.
That's fine. Everyone reading this thread knows what the score is and you've put your foot in your mouth enough for people to understand how you conduct business. That's all I was looking to get out of this - making sure people know that you're untrustworthy and deceitful.
Refer to YABS below
The multi-core GB6 score is same as Single core. It probably refers to loaded node.
Seriously? Are you seriously putting a crapbox next to well established, large, providers like @hosthatch and @Francisco /BuyVM who earned their reputation and our trust over years?
Uhm, the data on @hxservers were not somehow sadly lost due to a technical mishap and not even due to human error. They were lost due to acute incompetence and willful action - as opposed to unforeseen happenstance.
So serial lies and trickery does not indicate malicious intent? Well, in my world it does.
Noho, not at all! You just consistenly argue with "understanding"; One almost might get tempted to try that "very innocent provider" ...
Now, that's a position one might discuss about. Actually I myself am not sure that I would like to see them cancelled and tend more towards a temporary ban that can be lifted, once they demonstrate enough honesty and maturity to deserve a second change.
Add on:
The serial liar hxserver calling the honest user a liar ... (and getting caught red handed).
Btw. and sadly forgotten in the heat of the events: kudos, @FAT32!
Compliments btw wrt your LEB articles, SirFoxy, which made me occasionally look at LEB (at all). Well done!
In the context of @hxservers however I wouldn't know how to defend you if someone indicated that he wonders not if but only how much "they" pay you, sorry.
Hahaha! At least you're funny albeit in a weird way!
Btw, you should hope and pray that there will be a "going forward", any future for your company here.
Sorry no, as you should have noticed by now LET has a hard stance even towards Patron Providers. So, sorry, but no more than 3 price changes per week and no more than 5 per month.
Hello again! This was probably why your new VPS was created on a non 7950X server - for improved performance. Would you like to migrate back? Please submit a ticket for this issue. Thanks!
That's the correct take. Making a mistake early in building reputation can actually improve your reputation. It gives people early insight into how you handle failure, which is inevitable. That insight will quickly dictate whether or not people want to do business with you.
Frankly I'd respect this provider more, and I genuinely mean that, if he typed these words:
"I changed my mind about the Dallas location, and I figured that 10 users couldn't cause me much trouble, so I just went ahead and refunded and terminated them. I didn't announce it, I didn't send out an email, I just cut my losses and moved on."
Hell, I once mass closed tickets to clear a backlog. I said "I'm going to do a shitty thing, and we're going to get this over with." Because you can do shitty things sometimes, people do have tolerance for that. You just have to be sparing with it and build a reputation above it. It can't be what people most know you for.
Please move the VPS to best possible node
Ticket Created #JWG-488530
@hxservers
Chris, when do you sleep? You are here days and nights
I / HXServers will happily accept a consequence from LET if one is passed down on me. However, as previously stated by others, I've owned my mistake, refunded customers, and have apologized and even provided an "excellent" RCA. As far as I know, LET is a neutral party in all of this, simply allowing potential customers to find / reach potential hosts, as previously stated. Upset, completely unrelated LET users who are not even customers keep stating things along the lines of "IF your business continues" "IF you get more orders" etc. Yet here we are, with yet another 70 new orders today fulfilled successfully.
At this point, this is being blown out of proportion (in my opinion of course) - which is pretty understandable considering people love drama when it's not their own drama or reputation on the line. If the powers at be decide we're best suited not being on LET, that's their decision to make and one I will absolutely respect.
I'll say it again, I apologize for the series of mistakes made recently. This wasn't done out of malice or ill intentions, it was simply a lack of proper planning and coordination performed to reach a goal I had of retiring our old platform. Moving forward, I have learned a lot about what not to do and even more so about the things I should be triple checking before smashing that execute button.
'#NoSleepSquad
Completed!
@hxservers
I'm a bit worried about you, as you seem to actually believe the BS you tell, and, probably even worse, you seem to think that we believe what a confirmed serial liar says.
Congrats btw wrt the 70 new orders today - which, even if true (which I don't think), don't demonstrate anything but the fact that not everyone on this planet reads LET and even not every LET user has read the hxservers thread zoo yet (and/or not completely).
I wish I was popular enough to get 70 orders a day. I only got 10 yesterday.
Appreciate the concern? I have no control over what you choose to believe or not, but the facts provided are real facts. I made a mistake earlier by saying we notified customers and quickly realized that wasn’t the case, especially after it was pointed out. It was a mistake. I’m making changes to prevent this from ever happening in the future again. Have a good day.
Bring the $5 deals and you will get 70 in an hour
Sorry for the bad news but you are not made of the same material as him. You are, sorry if that sounds harsh, neither able nor willing to serially lie, to willy nilly change prices, let alone multiple times in a week, or to willy nilly terminate both users and parts of your infrastructure. I know that probably hurts but not every-"we" can be a successful cheater and liar. And even less so when he puts real numbers against "I had a wet dream" numbers.
Maybe this consoles you a little bit: (certainly not only) I continue to trust in you and to consider you a serious player and provider of a great and reliable service whom we recommend without hesitation.
It wasn't a "mistake". I was yet another lie. But of course you are free to call a lie a "mistake" or, hey why not, "chocolate ice cream" - and we are free to not believe your serial and consistent lies.
And also take note that he says he's "making changes" not "changes have already been made" (past tense/present tense)
He clearly blamed "his other employee" and "fired him" - so that should be case closed - no other changes necessary but when you tell as many lies as he has, it's hard to keep track of what he said to who.
Like Judge Judy says, "If you tell the truth, then you don't have to have a good memory."
I'm aware of the fiasco. I had asked the owner about it and this was his response.
I use their VPS cluster, paying monthly. The price/performance is excellent. I've been a satisfied customer for a few months. If they fold, I'll lose just a month's payment, but my business won't be affected since I cluster with other hosts' VPSs.
Chris is strong
will not give up that easy ✊
?
I am guessing he/she looked at my profile and found my email address.
Sheesh you guys like drama.
Welcome to LowEndTalk.
00:26 in your location... do you ever sleep??
No, are you mentally ill? From migrating services to deactivating vps, I did not receive any notification. I just suddenly discovered that all my services were offline, and then I realized that you had deactivated my server! I get millions of visits every day. Do you know how much loss this has caused me? ? I just paid someone to repair my program a few days ago. All the configurations are on the server, and I haven't even had time to back them up! Why are you too lazy to send any emails! ? Why didn't you send an email to ask for a backup before migrating the server? Now you post a statement on the forum and that's the end of it? ? ? ? What to do with all my losses! ? That’s a loss of thousands of dollars! Now I have to scold you while urgently contacting other operators to provide services! I'm really angry! Fxxk!
🧐
Hello,
We only see 1 VPS in your account. We did not deactivate your VPS, nor delete it. Your VPS was down because it was shutdown. This was not done by HXServers. As per your very angry ticket, we've turned on your VPS (which you also could've done at any point in time). Your VPS is online and is responding to ping.
I saw the work order information. The server was not shut down by me. It was shut down suddenly, and I couldn't enable it in the control panel. I also saw the posts in the forum, and I thought it was my server that was also shut down. I'm very sorry. I use this tone, but please understand my anger. At present, my service has been offline for several hours, and the loss is very large. Please check whether there is any problem with the control system, and why it shuts down and cannot be turned on without my operation.
Chris, how are you. Any plans for 1.25$?