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welcome to the banned customer list haha. They don't like anyone asking questions, @dustinc did a great article on LEB on customer service.
Not everyone will be experts like you, or people here who blame OP. What i said is, There are lot of silly doubts that may come into mind due to a bad experience from their previous host. That may include IP change, Plan upgrade, Cancellation etc, If website have a FAQ its convenient for a visitor to take the first decision on if the host can be considered or not. After all the whole business should be for customers and not the opposite way. So yes, whatever possible way if you can educate customer without interacting, that will be better. But every person is entitled to have their own perception and opinion. We are not living in NK. So I respect your opinion.
Hm.
If you would like to contribute to this thread, please do so by recommending your provider(s) ✌🏼
The OP is looking for services in SG, LA and NY.
I already did. Just move to other providers! That's simple. Finally there are always providers who gladly answers all your pre-sales questions.
https://lowendtalk.com/discussion/comment/3675640/#Comment_3675640
Ok.
My response was purely based on your comment.. "you don't know what you can do or cannot do"
Most if not all questions are spelled out (I am mentioning it again as you choose to ignore it) in the TOS/ AUP.
What should a provider add in faq? Entitled customers will always cry they did not find the answer. So providing a faq is a double edged sword.
Lol. Really your comments Crack me up. Businesses are here for profits. Nothing more.
A potential customer may be lost in short term if business's feels it may not be in the best interest to serve that customer.
It's not like provider did not answer questions. They decided to stop the interaction and wished customer good luck. It's a free world.
Plus it seems more of cultural difference in how you and others perceive this interaction... how much is too many questions to ask or reply is for an individual to decide. Whatever is the commiutcome one needs to respect and move on.
That doesn't need to be defined, any entity unless its incorporated under charitable trust act, it should be for profit. That doesn't need to be explicitly written. My point was, a business should try to make its customer happy and should always try to make your prospect comfortable, this may vary based on founders vision, their objective and their mentality. Again i respect your views, But we both may have different perspective and opinions. One last thought, you don't need to chase profits, its a bye product of happy customers.
Yes. I agree with this. But I was against saying, OP as a spammer. Nothing against HH, as a private business they have full freedom to choose with whom they want to do business.
I got the same issue like you, they ban anyone that they like
Really? Aren't you the guy who opened 16 fraudulent chargebacks from your bank? "Anyone that they like"
It's easy to say thing on the internet, harder to back it up with complete evidence (btw, complete evidence was shared with your bank).
A lot of people email me every day. There is no problem at all with this. I also had no issues with the OP emailing me.
I had an issue with him emailing me after opening 7 tickets over the course of the past couple of months, all of them are detailed questions, and then emailing me - again, asking detailed questions whose answers can be found with 5 minutes of research - without ever having paid a single penny to us.
If you have a business that can afford that, I would be happy to find out how you are doing it.
I don't know why so many people in this thread are being so obtuse. The OP read about HH promos and searched and read about HH to begin with. He's playing dumb, he isn't as dumb as he's pretending to be.
Go read HH's promo posts going back to March and before and if you still don't understand the OP is the problem, you're a fucking idiot.
Anyone can see OP had support expectations well beyond promo pricing offering and HH tried saying this without offending the OP and instead OP Streisand the fucking thing.
I never said against the decision you took. I was just pointing about people calling him a spammer.
I hope this helps.
"If I request an IP change on a promotional plan, how long would it take"
If I were a service provider, just this question alone would make me not want this customer. Why are you preemptively planning for what happens after you've done something dodgy? If you use your VPS for "standard business hosting" there should never be a need to change the IP address.
Agree,
as a legit customer, I never need to change my VPS IP Address in my entire life. The only reason to request an IP change is when you use the IPs for public exit-node VPN, or mass email which causes IP address to get blacklisted by RBL.
It's not that simple.
If I sell a VPS to a customer for $5/month and that customer asks me 10 questions, by the time I even read the first question the profit is gone. If I answer all 10 questions I will probably have a happy customer, but I will not make any profit on him and it will probably eat up the profit from 10-15 customers that did not ask any questions.
The margins are razor thin in the lowend market, a customer that opens a bunch of tickets even before he bought something will most likely never be a customer you will make any kind of profit on. It will be a cost that you will have to put on all your other customers, and then you will have one happy customer that you make no money on and a bunch of unhappy customers that will move because you are not cheap enough.
Trying to make every customer happy is business suicide, you have to chose your customers and know when to simply say no.
Again, I completely agree with you about thin margins and profitability. That's why i said about faq, and other way to minimize the repetitive questions. In one email you can just ask them to read it. And one more thing, i didn't said hh had done wrong. I was just defending about calling OP as a spammer.
Okay.
Stop being a little bitch karen and accept that businesses may choose who they want to do business with.
This drama would have been so much more fun if one of the comments calling out OP on being a ”bitch” or calling people who support him ”fucking idiots” would have been written by hosthatch
7 tickets and 8 emails before even being a customer? I would call it spam.
Why not simply write all of your questions in one email and send it to the proper address? They clearly state on their website that pre-sales questions should be directed to sales@.
No offense to op, but his behavior is exactly the kind of behavior that made me leave the hosting business.
nooooo stop having LowEndFun!!!
we even still have this one defending a spam lmao. you could've guessed they're probably the same.
Having 3 servers with HH and pretty happy with all of them
Not the craziest of necros, but essentially a dead thread, man
No probs, I love vintage
stop spamming the owners email and instead go with sales with whatever ticket system they use. but yeah you could get that info by doing some research online.
I have had friendly discussions with some of my favorite merchants on the forum.
Here, despite the considerable amount I spent, ranging from a few tens to hundreds of dollars a month, I received a lot in return. I gained valuable insights into the industry, and if we were to quantify it in terms of price, I believe the time they spent answering my questions would at least exceed the profits they made from me in a month, rendering it insignificant.
What I am trying to convey is not that one should purchase expensive services to receive a higher level of service.
Rather, I mean to say that I also adhere to certain principles of inquiry, such as providing comprehensive descriptions of your questions and organizing them systematically, like a numbered list, for clarity and understanding.
I believe most reputable merchants are willing to answer genuinely valuable questions, as long as your questions indeed hold value and cannot be found in the FAQs or easily searched for elsewhere.
The same applies to the HH . I believe what they are averse to is not your inquiries but rather the fact that it took seven or eight emails to address a single question—a purely inefficient approach.
Perhaps this serves as a reminder to all of us. Asking questions efficiently is also a form of good social etiquette.
PM the email you used to register/contact hosthatch. It's possible that you are on fraudrecord due to previous providers.