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★ VirMach ★ RYZEN ★ NVMe ★★ $8.88/YR- 384MB ★★ $21.85/YR- 2.5GB ★ Instant ★ Japan Pre-order ★ & More

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Comments

  • @Calypso said:
    In the meanwhile, after more than one month, the VPS is suddenly reachable again. So I want to add to the ticket that it seems to be solved, but I'm wondering what the cause was. But I can't add something to the ticket, the only option is to wait (and leave the ticket in their "priority queue") or to close the ticket.

    >

    So what did the network status page say about your server during this time? They're likely expecting you to follow progress there. I did for my Seattle VPS that went down the other week and could see progress updates. No tickets needed.

    Also, they're behind on tickets, they don't have time to reply back to tell you what happened.

  • Tickets of low end help desk are piling up.

    Where is the funny Virmach dude?

  • MumblyMumbly Member
    edited October 2022

    Any happy FFME007 (german node) VPS user around? Is your VPS up?

    edit.
    already got answer, node seems to be down.

  • @miu said:
    You have my respect: you are a wise, intelligent and yet modest person (I don't mean this ironically) Maybe even with a harmful amount of patience, consideration and tolerance in today's unfair world

    Not much of a choice as I was not getting anywhere with VirMach. As of now all my VPS services are under idle until cancellation upon renewal.

    Thanked by 2miu lovelyserver
  • tuctuc Member

    I anticipate a very quiet BF this year :)

  • @tuc said:
    I anticipate a very quiet BF this year :)

    this ✔️

    Thanked by 1tuc
  • @miu said:

    @techwiz44 said:
    FYI: nodes ATLZ007B and ATLZ010 are reachable, WOW what a concept /sarc

    Good progress, for how long?

    the magic 8 ball says, til they decide to screw things up again...... and again...... and again

  • 1664956960441.png

    It crashes after changing IP

  • @jbiloh said:

    @rcy026 said:

    @jbiloh said:

    @jmaxwell said:

    @miu said:

    @jbiloh said:

    And is tragi-comical that Virm ache still has here tag "top host", really total top.. After all what they show

    There is no crime a few BilohBucks can’t cleanse.

    Virmach received "Top Host" designation after the community voted them as such many years ago. Internally we (admins and mods) have discussed this and will be making some changes so that such designations are not "for life" but expire after X years.

    Because this host is clearly experiencing some challenging times we are going to remove the "Top Host" designation. Should they return to the community, and should the community vote them as a "Top Host" in a future provider poll they will be eligible to receive the honor again.

    Wouldn't it be easy to simply add year to the tag so that it says "Top Host 2022" or whatever? That way it is immediately obvious if a tag is somewhat dated, and also, a provider could boost multiple "Top Host" tags if they get it for several years.
    This way you would never have to remove a tag either, since it is specific only for the year that they earned it.

    This is one of the options being considered.

    Maybe make all virmach sales threads invisible to everyone until they respond here? So that someone looking for cheap servers but without the patience to read 300+ pages won’t get scammed.

  • miumiu Member
    edited October 2022

    @jmaxwell said:
    Maybe make all virmach sales threads invisible to everyone until they respond here? So that someone looking for cheap servers but without the patience to read 300+ pages won’t get scammed.

    But Then he cannot respond and reply (when threads will be hidden) :smiley: Maybe one day he will be back and explain all :smiley: (also where the paid dedicated servers were lost :neutral: bcs customer portal support does not bother explain it and reply on tickets already several weeks)

    Imo If target would be best possible effort "defend/protect" newbie members / potential customers (without experiences and lazy to read all or use of buton search) before useless disappointments and potential money losses, maybe best warning would be banner/note/warning top in each thread with something "be aware before purchase, many complains and issues with this provider here reported are. So We strongly recommend you first check discussion before buy". (also certain boundaries would have to be set when the provider qualifies and deserves to receive such a warning)

    But back to the Earth - who will bother here with like something (to do such something).. imo LET is good repository and place for share hosting niche related info, experiences and help between ppl, recommendation or to get some nice discounted offers too (last mentioned significantly nowadays less than before), but not very customer care and protection center. And at the same time, main credit has still such purchaser on his potential mistake/bad decision, when so many experiences and reviews are here shared and he was lazy check a few of them before his decision and purchase

  • @miu said:

    @jmaxwell said:
    Maybe make all virmach sales threads invisible to everyone until they respond here? So that someone looking for cheap servers but without the patience to read 300+ pages won’t get scammed.

    But Then he cannot respond and reply (when threads will be hidden) :smiley: Maybe one day he will be back and explain all

    They can reply to the messages sent by Jbiloh as an indication that they’re back here.

  • @jmaxwell said:
    Maybe make all virmach sales threads invisible to everyone until they respond here? So that someone looking for cheap servers but without the patience to read 300+ pages won’t get scammed.

    There hasn't been an active offer since April, it's not like you can order anything in the first post of this thread or the 2018 black friday thread, what exactly are you wanting to save people from?

  • miumiu Member

    @jmaxwell said:
    They can reply to the messages sent by Jbiloh as an indication that they’re back here.

    Personally i thing Virmache guy regularly has look here (under else account)
    But since he is no longer able to explain such a sea of failure and dissatisfaction, he prefers not to react more here and ignore all (incl Jon's attempts speak with him), rather play dead bug and spend time with writing only on LES (where probably is more loved, bcs number of damaged/unsatisfied and complaining users there is several time lower than here)

    Thanked by 1Void
  • @jarod said:
    1664956960441.png

    It crashes after changing IP

    You're doing it wrong?

    Thanked by 1skorous
  • @miu said:

    @bula said:
    My personal experience VirMach of recent with my dedicated server abruptly shut down at CC NY DC on 08/03/22, a service that was paid for till Dec 2022 which I had it since 2018. Was asked to open a ticket for replacement server and its almost 9 weeks and still have not received one. Had posted on other forum where VirMach is very active, he responded to many of my post but till date have not received a replacement server. Now this was not a cheap VPS server but a dedicated server so I would have expected them to either get me a replacement or compensated/refund for the duration of service I had already paid for in an adequate time.

    With all these back and forth with false hopes from VirMarch, probably best I take my losses, simply move on and not looking back. Not worth the time and agitation. Do not plan to renew my services under them coming Nov. and forward. All the best to users who are still active with them.

    know many had received their replacement servers. Initially when they asked what location I preferred sure I requested for San Jose. Thats when I was informed a replacement would be assigned within a week or two. So I was fine with that but it had gone beyond this duration and I had been very patient with VirMach as service prior to this incident was great. Did not have much issues with their service since 2018. Though support started to slack from end of 2020, but little support was needed from my part.

    Since VirMach stopped posting update on this forum and I later found out he has been active on the other, I joined there to interact with him to see if things can be speed up. As one can see there he had suggested various options and I agreed to all. Now almost 9 weeks out still have not received replacement server nor response via Ticket from initial request. I did not ask for anything outrageous specs or anything like that. All I wanted was what I paid for and similar specs I had prior. I have been civil and respectful as I know things like these happen. At the end I asked if VirMach is not able to fulfill obligation for service I signed and paid for, just flat out let me know so I can move on and not look back. So at this point I feel that is preciously what he is doing except putting in writing on the forum.

    I am sure many users will stick with VirMach and I am totally fine with that, just disappointed as I kept getting false assurance. I do not plan to post any further response on the other forum as I do not see any point doing so as I feel there will be no resolution on their part.

    You have my respect: you are a wise, intelligent and yet modest person (I don't mean this ironically) Maybe even with a harmful amount of patience, consideration and tolerance in today's unfair world

    Patience vrs cut your losses , move on..
    That's why people need to know what they're in for.
    So they may make an informed decision when it hits the fan.

  • @TimboJones said:

    @Calypso said:
    In the meanwhile, after more than one month, the VPS is suddenly reachable again. So I want to add to the ticket that it seems to be solved, but I'm wondering what the cause was. But I can't add something to the ticket, the only option is to wait (and leave the ticket in their "priority queue") or to close the ticket.

    >

    So what did the network status page say about your server during this time? They're likely expecting you to follow progress there. I did for my Seattle VPS that went down the other week and could see progress updates. No tickets needed.

    Nothing. Absolutely nothing. Host itself was up, my VPS was up, I could ping a few other VPSes, but couldn't reach the gateway and thus my VPS but couldn't be reached.

    Also, they're behind on tickets, they don't have time to reply back to tell you what happened.

    Yes, I understand that. But response for a customer with a VPS that is unusable is just slow. On the other hand, I've been compensated - that was pretty quick and smooth. I'm not too negative about VirMach, they're OK until you run into problems. Then the waiting game and frustration game begins. And when it's solved, they're OK again.... Never use Virmach for "mission critical" stuff, then you're OK.

  • Fucking virmarch, deliberately did not fix the Two Factor Assistance email system, so I lost a vps,I repeatedly provide proof of purchase and registration information, let me wait for the review, half a year has passed without any reply,

    For those who want to buy virmarch, be prepared to have no support services whatsoever >:)

    Thanked by 1windytime90
  • Thanked by 3FAT32 alilet randomq
  • skz_1skz_1 Member
    edited October 2022

    Server dead again (FFME006). Few days uptime then unavoidable downtime.. And this repeats and repeats again. IP was changed twice already, wastes my time and nothing else.

    I think that's it -- I'm out.
    Lesson for me - to never buy yearly plans for any host ever again.

  • @skz_1 said:

    I think that's it -- I'm out.
    Lesson for me - to never buy yearly plans for any host ever again.

    Agreed take the loss and move on, not worth the time in pestering back and forth asking. In my case, its been over 10 weeks with no replacement dedicated server paid for till Dec. 10th.

  • Just consider any money you have tied up with Virmach as charity.

    I would say he needs it for all those unsustainable deals.

    Your just chasing disappointment if you think otherwise.

  • Ticket ID: 777211 and 189005

    Hey @VirMach, it’s been FOUR MONTHS since this issue occurred. After you upgrade your hardware, my IP changed and since then, I can access my VPS via VNC from day one. but I can’t ping/SHH to my server.

    FOUR MONTHS, without any meaningful support from your side. And now you told me to find/fix it by myself? What kind of rubbish customer service is it?

  • Ticket ID: 131451
    Hey,@VirMach,My instance has been stopped for more than 10 days,I saw in the announcement that the TYOC026 node has been repaired,but during the repair, I reinstalled the system according to the system prompts, and my problem was not fixed.

  • Hi @VirMach. It's time to stop IP changing!
    The new IP is dirty instead of the clean old one. What's an advantage???

  • All good things come to an end sometime.
    It's a pity, the provider was good and so degraded. :/

  • @Flash said:
    Hi @VirMach. It's time to stop IP changing!
    The new IP is dirty instead of the clean old one. What's an advantage???

    An advantage is that customers will stop using virmache servers and so there will be less complaints.

  • @jmaxwell said: An advantage is that customers will stop using virmache servers and so there will be less complaints.

    Bad practice!

  • iqbaliqbal Member
    edited October 2022

    @3cat said:
    Ticket ID: 131451
    Hey,@VirMach,My instance has been stopped for more than 10 days,I saw in the announcement that the TYOC026 node has been repaired,but during the repair, I reinstalled the system according to the system prompts, and my problem was not fixed.

    @Flash said:
    Hi @VirMach. It's time to stop IP changing!
    The new IP is dirty instead of the clean old one. What's an advantage???

    guys, they won't bother to reply to your question.

  • jinwypjinwyp Member
    edited October 2022

    Hi:

    To @VirMach
    My STORAGE-2T Japan still pending. It show delay to 11/09/2024.

    MediumslateblueUnimportant-VM $96.00 USD Biennially 11/09/2024

    Anyone know when it will active this vps?

    Another issue , san jose vps is down. Could you check the ticket #716907

  • tuctuc Member

    Used to manage a hundred of @VirMach VMs but now only 5 left, my own special but for nothing. customers quit vms, end my contract too. WTH!

This discussion has been closed.