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Now everything is down except chicago. This seems fishy
@Francisco Karen is saying I am banned from buying services because I made a chargeback for an old service. However please review the old tickets and you will see that I didn't initiate that chargeback and it was my bank. When this happened, I immediately paid for the service using the credit card method. I literally dealt with Karen on this last time and we worked through it together. She has now banned my ip so I cant respond
Mine went down as well.
This is not looking good.
damn! almost all are down at the end of month?
It looks really bad.
Just wait for the comms.
someone forgot to pay his bills
Oh god
Came here because I noticed my VPSes went down, probably 2, 3 hours ago on NYC nodes. Disconcerting to know the issue is widespread.
I will add that 2 weeks ago Brian told me via ticket:
Side question: When did hotlineservers start offering dedicated servers?
Brian told me that months go
Good to be specific here, did he tell you that months ago, they would be migrating next month? Or simply that they would be moving. In April, he told me:
He's had health/medical issues in the past, so first, before anything else, let's just pray that he's alright.
True, however he was online a couple days ago
next few months*
@deank
I've been summoned.
The end is nigh.
I too hope he's alright.
Does anyone know how to get onto him or know a relative? I'm about to cry
https://hotlineservers.com/uptime.php
Chicago is the only node that is still live, that has been migrated to their own hardware in https://hotlineservers.com/index.php?rp=/announcements/43/Chicago-kvm-hardware-migration.html
So potentially, it could be an issue with their currently leased servers and migration since my info and @stephfd21 lines up and thus have 2 points supporting this notion. However, it would be absolutely inexcusable to go AWOL and for us to have to speculate on the reason for this major outage.
Server providers are primarily B2B, and their clients have their own businesses and customers they have to answer to. I hope Brian is well, and if he is he needs to respond yesterday.
I would say to Brian's defence though, I've been using @hotlineservers since March and while it has had some teething problems, I've been generally satistied with the service and it's out of character for him to go silent since he has been responsive, helpful and transparent in my dealings with him (At least till now anyway). This is a guy that didn't deadpool when he wanted to discontinue his business, and (at least from a third party viewer at the time)- tried to ease the process of exiting for his customers.
Besides looking for new server providers and preparing for the worst, I'm aware of the datacenter leased from. I won't say who out of respect for the business- but that could be an avenue to shed more light to this situation.
No backups?
No, I deleted all my old backups and was actually in the process of taking new backups while the server went down as I had just remodel my business with directadmin's api. You are right though, Brian isn't the type of guy to go AWOL. This isn't my 1st downtime issue with hotline and I only made it an issue due to the none response. My intention is not to take my data and leave but the feeling of abandonment is pushing me towards that route. Brian's account was logged in on the 26th so it seems really weird that he wouldn't be here 2-3 days later.
That sucks. For your sake I hope @hotlineservers comes back soon.
Rackspace. You get competent people on the phone.
I'm worried now. everything seems to be down. even chicago and the main website
You're asking if a 20 second response to increase revenue is same effort as searching, diagnosing and fixing a problem?
Why weekly? If your data changes daily and doesn't have any copy (ie, paper copies), you may need to be doing backups even more often than daily.
People with company accounting databases gets backed up hourly during office hours.
You got to back up according to how often it changes and how difficult it is to recover from the lost data.
GG.
No I'm saying its common courtesy to respond and advise what the issue is and a timeframe to rectify.