New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
The Delimiter Slot Hosting experience
This discussion has been closed.
Comments
Delimiter never owns up to their mistakes. Blame everything or everyone else.
If he added his account number on FedEx system, they will bill him, not you. Is this the first time you use FedEx?
Personally, I never have. (edit: I'm not affiliated with delimiter in any way)
Is there a way for delimiter to know in advance if he added his account number on the FedEx system? If not (or if it takes some effort), I can understand why the general rule in this case is "send prepaid plox". Less hassle, less risk, less costs.
You can read Fedex's terms of service, its very clear in there how they operate; and also how third party accounts used for shipping can be rebilled back to the sender of record.
You can read their numerous rebilling recourses here http://images.fedex.com/us/services/pdf/Service_Guide_2016.pdf
We got caught on that a few years ago, not going to be caught on it again.
Why op's slot hosting is not received 9 days after delimiter receive his hdd?
I wonder why the host isn't talking about how it took 9 days and did not get his hosting set up? Shouldn't that be the main topic?
FWIW that Tuesday when I submitted the cancellation was just 6 days after receiving the drive. It would have been good to get an update (i.e. hear absolutely anything from Delimiter), though, since they planned to take 9 days (if the Friday story is true).
Okay, my bad. Still 6 days is a lot to set up an account.
I know about that, for example, UPS is "sending us lawyers" as one of our client didnt payed UPS for a freight, and they thought we will pay that :P
But FedEx prints that, every waybill I make, that legend appears.
Well, AFAIK, FedEx will not ship if the "sender" doesn't prepay the shipment, so Delimiter is safe there.
Alright, this one appears to have legs. I'm here now, entertain me :-)
Those disks will be so not functional when they get returned. I can imagine the words "this m*****f*** created a drama thread for this shit , bam to the floor, package it".
Keep it simple for this type of issues, don't go all raging to LET and cause some PR havoc when your goods are in other people hands.
Fortunately, they have just one disk, so my maximum loss on the hardware and shipping will be in the range of $216 for this wonderful waste of time. Though I'd still love to have my drive back, Mark, preferably not dropped to the floor first.
Caught? It's a single disk being sent domestically, hardly a 6U server being sent off to Mongolia.
Personally this isn't like my experience with them at all. My slot hosting works pretty good for the price.
Extremely disappointed to see you post this image. All three barcodes should have been redacted, as all three directly or indirectly contain personal information about @ivank.
Actually, his first post clearly states he sent one saying "BILL SENDER", so he's not denying it, so I'm not sure what you're trying to prove by posting the tracking label at all...
Did you remember another provider post about their customer info, he/she temporarily banned.
Nice work with posting the OPs personal info there.... @jarland you know what to do...
@MarkTurner
Don't do that. Images redacted for privacy.
CLIENT PRIVACY
still love you dear !!!
As a courtesy, Delimiter should have returned the disk for free since they were incapable of providing the advertised service (even after informing the client it was available via sales email).
No consistency, empty promises, lousy communication and to top it off they complain because they don't want to pay return shipping.
Should take some lessons on customer satisfaction.
Im going to put it out here. This puts Delimiter below Online.net and that is saying something.
Maybe to help a customer that shipped you a drive which you failed to provide service with? No?
Since you guys seems to be FedEx experts, a little advice wouldn't go a miss would it?
Your attitude is disgraceful.
My experience with Online.net (both dedicated and scaleway) has actually been pretty good. My only complaints are that the network briefly goes down every few months because of a massive DDoS, and that my "200mbit guaranteed" gigabit server eventually had to be throttled to 200mbit outbound. Support response times have been very fast and it's great that they have IPMI on their low-end offerings. Overall, in my experience, a fantastic value for bandwidth-heavy applications.
Genuinely shocked to see this... Not good.
interesting to see forum staff taking (the right) sides after all. thank you for that as it seems appropriate to me at least in this case...
maybe @MarkTurner just had a bad day (we all do from time to time) and will go back to normal after a beer or two and probably @mikeyur apologize/work things out with @ivank via mail or PM ;-)
but to add to the topic: while having no issues and being satisfied with delimiters service, I do think this could have been handled way more professional. I did consider slot hosting more then one time so far, but the hassle around sending and receiving a disk (from/to europe just to make things worse) kept me from ordering... reading this story and that somewhat overdrawn reaction definitely adds to this.
don't get me wrong. probably nobody including @ivank expects miracles from the service with the given price and specs. to me it looks like he gave in some patience and would have waited for longer if only someone would have answered in first place.
Typical @MarkTurner attitude, everyone else is to blame... ;-).
Another reason why i would never touch delimiter