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The Delimiter Slot Hosting experience
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From where the disk has to be pulled? It never reached the interior of the DC. After probably sitting 7 days in that parcel locker it might not even have to be re-packed.
And what do you mean by "finally"? The OP uploaded the label the day he cancelled the service and asked for return. It took your company another day to figure that the provided label does not meet your standards. Once you've told him (on the 20th) he immediately tried to provide a label which was meeting your requirements.
Nice attitude to a customer. First ignoring him and than pretending that's all his own fault.
As it turns out, the only mistake the OP made, was choosing to become a client of Delimiter.
@raindog308 - going to one up you here
Beautiful
He didn't send a crappy shipping label, though. I'll generate one right now to show you.
Here's the shipment creation page. Note how there's no "bill sender" option, only My Acccount (which is what I selected), Recipient, and Third party. Selecting Recipient or Third party adds a field to enter someone else's account number in. Selecting My Account doesn't give me a choice and bills me automatically.
And here's the generated label:
In FedEx terminology as the person who created the label I am the sender. The physical address the package is coming from or going to has nothing to do with who gets billed.
If you ever buy something where the seller offers free returns, and return it using a FedEx label they provide you, you'll notice the same "bill sender" line. It's all about who created the label.
Person who sends the package = sender. OP is sending the package to himself.
Time to close this thread I guess? Same ideas just getting around around and around.
If the OP still not happy with the free return shipping, what else resolution he may have? 50% off on one year slot hosting?
Of course service improvement is still a must. Delimiter can't always use LET to deal with their internal issue.
Thanks for the clarification, I was wrong.
I want to see someone from Delimiter respond first
Drama level is about 40% , this can be better, c'mon! That coupon denial tho, beautiful.
To follow up on this: It turned out to be a single ticket, not multiple. Being angry about a ticket remaining unanswered causes lots of noise and multiple entries in memory. Ticket# sent to mark, as promised
GhettoServer™ lol
That was some juicy drama.
Seems like we are settling with just the right mood to wait for the launch of Game of Thrones Episode 2. If this continues we certainly can't be sure there won't be any casualties on our side..
Anyway I've come prepared so feel free to take..
Let's keep this up until Saturday!
I tested it, it says "bill sender" using my fedex account, so that's an error on their side.
Too bad on the CS side of things, but really unfortunate about the product going away.
I'm sure @mikeyur would still sell the product to those interested even if it isn't publicly listed.
I've gotta laugh at the GhettoServer, but for two reasons...
A) Is that 55 Marietta I see in the distance? Few blocks from MLK Boulevard?
Hell throw the latest E5's with DDR4 RAM in downtown Atlanta, if the power infrastructure looks like it's the original from when it was built in the 1950's... well - then we have GhettoDC ?
I love you guys, but please stop sounding like you're taking PR classes direct from scientology.
@MarkTurner I still feel like this needs a proper response from Delimiter, you know, being a UK Company and all I wonder how the Data commissioner would feel about this?
Time for them to take holiday
let say 2-3 week.
Just like another thread. When something goes bad and the refugee offer won't work they take holiday.
So let's wait patiently.
Pretty sure this is all run under the US company, the U.K. one is just a shell or something like that.
I think they are all shell companies of each other. They are a mystery company.
Lets eat popcorn while we wait patiently
@MarkTurner
seems to be banned ? anyone knows why ?
You're welcome
https://www.lowendtalk.com/discussion/comment/1669646/#Comment_1669646
For exposing sensitive customer info
I finally got a response on my ticket:
Anyone know what that is about? Is creating a return shipment label not enough for Fedex to accept a package?
Could be they tried to give it to a FedEx Ground driver instead of a FedEx Express driver or vice versa depending on which type of shipment it was. I've seen the Ground/Express issue in the past. Even though they are both "FedEx" they basically operate like two separate companies - unlike UPS.
One of the reasons I like UPS. They just get it done. Though an occasional bump along the way.