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wable.com - my negative experience
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Switch provider try some good provider like Ramnode,Crissic etc their support service is fast and give you good response.
Formula for pissing off LET:
Nothing new here. Some people offer service with a smile, some don't. I understand preference on that. I don't understand failing to read and pressing the issue. I'm not sure what happened to their VPS but it sounds like the snapshot restore took too long for them and they got impatient.
Please provide the ticket ID for this issue and I will look into it immediately. I currently do not see a ticket for this issue.
@Jar what @Incero does to customers "you pay a little so expect only ****"
1) Customer pays
2) Customer request information/support
3) Incero "f*ck off"
4) Customers leaves to host who cares about customers.
and I've never seen that DO does something like this. Considering that Ryan is your friend you'll always try to defend them, otherwise Gordon will throw him from work.
Have policies.
Enforce policies.
Demand customer stop asking you to not uphold what they agreed to.
@Jar you mean following unreasonable policies like offering unsustainable plans as advertisement and then cancelling them even for existing customers? I'm sorry but I think it's completely ridiculous how you continue to defend a company that uses dirty strategies like that, it's quite clear that they offered the bundle #1 with the intention of cancelling it in the future, yet nowhere did they mention that the bundle was temporary and existing customers would be cut off like animals. They even raised the price the first time before cancelling it completely.
If Incero has no respect for its customers, how can you expect its customers to have respect for Incero? LET doesn't like assholes, there was that Vultr guy who refused to answer questions about RAID, now there's Incero, nothing new here.
Edit: oh and can't forget QuickPacket, I cancelled my service with them in part because of this kind of BS
You're being a little dramatic and casually glossing over some details there, but you know that.
What thread are you reading? I think you replied to the wrong one.
Incero has a bad history with Wable, and they're not going to shake it off easily. Their past is very much relevant to continued discontent with Incero on this forum.
That's fine and all but personally I'm not anyone's white knight to defend all of their actions but commenting on my thoughts about this individual thread.
So they said they cannot refund but then the CS specialist said, 'or you will be banned with no refund'.
What? lol... If the client is truly not eligible for a refund why use it against him..
What kind of world do you live in? My job security will never be at risk from something said on LET.
I'm sorry but why everytime "Incero always right" when it should be customer in first place. Why other providers (even small ones) cares about customer even if they pay a little.
Asking again:
Does DigitalOcean says "f*ck off" to it's customers when they request support or create multiple tickets or request refund?
Well for this case, I think it's a valid complaint given that most companies on here would be happy to refund the payment if the customer hasn't used the upgraded service at all. Incero does things differently, we understand that, but it doesn't mean people have to like it, and the customer support and willingness to satisfy customer when he or she makes arguably reasonable requests (regardless of whether it goes against some rigid agreement) is an important factor in choosing a provider.
Edit: I guess we agree on some things ("I understand preference on that"), but where we disagree is that posting this thread is excessively pressing the issue.
Edit2: also are you still working on the mxroute website? It still looks the same, top part too big and on all the pages :P
I'm here talking about this thread, I will not assist in guiding it off topic, sorry.
To agree with someone, especially someone you yourself noted is a friend, one doesn't have to do the same things that they do. Maybe I just think there are valid ways to do things beyond the way that I choose to do them.
Goodbye, nobody comment on this thread further. This is the end of this thread.
You are not eligible for a refund for this post. Goodbye. If you continue to post, we will ban you and you will not be refunded.
We offered the client the ability to upgrade his bundle a second time with the charges cancelled so that he would be able to use the resources he paid for. Client said he didn't want to pay $35/month. We informed him that he could downgrade at the end of the month and not loose the resources he paid for. His services were online during the snapshot process, there was no downtime. We resolved the issue where snapshots were not reporting completed the next day.
Hm, what does that have to do with I posted? My understanding is that he or she upgraded the bundle and didn't really utilize the additional resources, and my point was that other companies would be willing to refund the payment or extend lower-priced service package, especially considering that customer claimed he or she upgraded thinking that snapshots would allow restoration of backup. Customer is now complaining here because of frustration with rigid support, and he or she can get better service at similar prices from competitors.
I don't necessarily think Incero is being unreasonable (I personally wouldn't go with them, but others may not care about the support friendliness), but I do think that implying it's bad to post arguably reasonable complaints about the service on this forum (not something you did, but others) is unreasonable. That said, obviously OP could have been more clear about the situation from the start, and should probably update the topic title to actually describe the negative experience OP had rather than blindly bash wable.
I believe you mean me, and I believe that was misinterpreted. I never said there wasn't a valid complaint in there. What you or I might do in some cases may vary, but when someone says "no refunds" I simply refuse to hold it against them when they stand by it.
Was there something done wrong here? Yes, unless the entire ticket wasn't posted. Ryan failed to address the snapshot issue, though admittedly the customer seemed so focused on refund that it may have been difficult to determine that they actually wanted to talk about the snapshot issue (considering that they never described the issue).
I misunderstood your post. Unfortunately the client did spin up machines and restored snapshots with his upgraded bundle, so resources were used.
From what I understand he was willing to work with you on this matter and suggested if his payment can be used for extension of a current plan (ie. used as credit for plan he had before).
That's I believe reasonable request which any common sense host would be willing to do instead of being "do not contact us further or your account will be banned with no refund" douchebag.
Not a customer of Wabble yet, but how they handle things make me wanna be one. No clown neighbours is a good selling point. Keep up the good work
Good argument for threads about customers abusing AUP. This thread is not about that though.
@ryanarp @Incero
Will you refund ?
I hope you're just joking now
why joking ?
Talking about this.
You can read some of the fall out here.
A refund is not likely usually when there is a paypal dispute involved and also you agreed not to get a refund when you downgrade.
no problem for me , but i will continue with this reviews to protect others from them
Why do I interpret this as "I'm too big to be laid off"