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any LET provider will be inundated with "customers" who either want to SPAM, torrent, or worse (fraud). so there will always be a lot of checks to try to stop this going on. GVH seem to be offering the lowest of low, so will get the biggest trouble. helps explain some of the responses from GVH
some good customers will get caught up in that. the price you pay for a rock bottom deal.
And how would you know that?
I myself am a customer. Ordered their first LET offer. Had network issues, did my own bit of troubleshooting, and was convinced it was a node issue. Wrote my first support ticket asking whether they could check whether their node could be the issue. It was quite a civil question. I got the single line response from Nguyen, "You have a unmanaged service". Sure it was an unmanaged service. However I wasnt asking him to hold my hand through an install of any control panel, or something else that could be done on my shell.
Disgruntled (as I did have genuine reason to be), I replied asking him to refund my money under the terms of the money back guarantee. The response from this guy bordered on ridicule and insult. It stated bluntly, "This is not the billing helpdesk. Since you've abused our helpdesk by deliberately writing to the wrong department, all your future tickets will be handled as low priority. Have a great day.".
Do I need to quote the countless responses from this guy insulting customers over being unable to speak Oxford English, and hence terminating their accounts? Or the cases where he terminated customers for criticising him on this board?
So yes, I have reasons to believe what I conjectured. When a company gets as many complaints as GVH has been getting, is it farfetched to assume that their service is as rotten as it looks on the face of it. How does one assume that it might be good because satisfied people do not have a tendency to speak about it? You know the likes of good companies like Ramnode, Prometeus, INIZ, MyRSK. We know these companies are good, transparent while dealing with customers and their issues, and generally mature enough to carry on a normal conversation with customers as adults. Now try recollecting how many complaints you've seen about their service.
And as I said, I am a current customer. I've got one more of their cheap boxes. So far, I havent set up anything on it. But if and when I do, and if I have issues with it, I'd dread having to open a support ticket and having it answered by incompetent individuals.
Happy customers tend to not post good reviews, but unhappy customers write complaints more often. Once a provider have "too many" complaints, it means something.
You should get an award for hosting porn. Not headaches.
My GVH has 8TB of RAM.
Do you guys think a person is going to buy a VPS, with his name, address, verified paypal account. wasted three hrs to setting it up and secure it, to use it for spam??
What I ask GVH to fix in my 2nd VPS oder, was all ready fixed on the first one.
So if I was going to use for spam or used it, for something ilegal why buy another one 20 days later?
If it was for spam the PTR Reverse DNS Record was set up on the first order.
I am a webmaster been doing this for a long time.. I value my time!
Time is money.
Now I have to wasted 3 mores hrs setting up a new VPS.
I fell for the big Disk Space and 3 IP on GVH.
But thanks God this happen, I learn from this that you have to read reviews and dig for more info on a hosting company....Now I know why his attitude, I was dealing with a child.
I am not the first person that Jon has changed his TOS on the go.. he did it to one of his very first costumer.
Is on the WHT board... Others providers were advising Jon, that he can't do that., that is not the ways a hosting company do business
****This guy is a true knucklehead! ****
"Problem with Greenvaluehost"
http://www.webhostingtalk.com/showthread.php?s=11c70a275df5bbd8e8349f206b10d9de&t=1228213
In a single OpenVZ node
In my case NO even porn just porn links!! the last time I checked this was a free country!!
@Tony20 Don't ever trust them again, never ever..... i got ToS and AuP for torrenting allowed, BUT my friends that use it and got suspended as well (not for the torrent things) but abusive network ROFL
Exactly ^.^
Misconfiguring OpenVZ is pretty hard. But they probably achieved it due to their "l33t overselling".
Hosting companies spend lots of money getting new customers.. GVH is going to spend money convicing potential customers.
No, the truth is Hosting Companies spend lots of money to satisfy their customers and getting more customers, GVH ? Spend money to persuade customer then make them regret going over their services.
There are tons of reviews about GVH, I don't understand why people still fall for it
No offense, but that still doesn't give you an oversight over how many customers they have and how many of those are dissatisfied.
I realize you've had issues with them in the past. Maybe I will have issues with them in the future. I don't know. But I have a hard time believing these generalist statements.
three reasons
1) price
2) Price
3) PRICE !!!
This is a very bizarre thread in my opinion and even more bizarre are the actions of GVH. Justification for PTR records? Since when is justification required for a host to set up DNS properly?
I really can't imagine why people still do business with an operation that carries on like this, especially given their history.
Same, I was wondering why my news reader brought that back up. Until I read this thread. It seems like the news with GVH never stops.
@tchen OK, go on being uncivil. Or, maybe you plan to create a summer host? (Hope not!). Why do you get upset? What is wrong with transparency? What is wrong if LET/LEB has all the details of a company, to accept them using this platform to promote offers? This practice will make this place better, not worse. What is wrong if a vps provider have to make clear who he is, what is the address of his company, who is running the company and what is his TOS/AUP (published in a place that he cannot change them without the help of an admin of LET/LEB)? This is transparency, my friend, and this is good for a site that is being trusted from thousant's of readers. Remember, a lot of providers here are making bussiness using the trust readers show to LET/LEB. Believe me, I'm a proffessional in media, I work in this industry for 23 years now and I now own 4 news web sites. The trust that a reader shows to a portal/news-site/forum is reflecting to the companies that use it.
@mpkossen maybe the admins could think about adding some more rules, here: e.g, if someone changes hist TOS/AUP (in this case twice) on-the-fly in retrospect, just to frame a client after a complain to the hoster, then there should be a penalty of denial to post offers here. This is a way for a hoster to think twice to have such conduct.
Again, I have to declare that I am using 2 boxes with GVH myself. The one is idle and the second is used for a noni critican personal email server. Generally, the service is acceptable, especially for the price. But it is not only about a stable service, but also the ethics of a provider.
@jvnadr: we're going to need some full-time staff if we really want to be judging people on ethics and stuff like that. We've always been a community-moderated site offer-wise and I certainly intend to keep in that way. I cannot and will not be judge and jury on these matters. I've done that before and it caused more problems than it solved. Really, I understand your concern and I really appreciate you as a contributing community member. I just don't think us being judge and jury will solve much. The community is better at that.
These threads about GVH will server as a warning to the community, simple as that. If people read this, they will thing twice before purchasing. Positive remarks in these threads will make it less black-and-white, which is a good thing. But still, the thread in itself does it's thing. There's no intervention needed for that.
I'm not saying I personally think bad about GVH or would discourage people from buying from them, because I'm personally still happy with my service from them. I'm just stating the things as they are and how I think they (should) work.
@jvnadr go ahead and make a thread with admin details. No one is going to stop you on that. But please, if you want to play pretend judge (i.e. your call for banning anyone matching certain criteria you made up), just go somewhere else. I'm normally more civil but I really don't care for the wanna be crusaders - especially when they 'voice' my concerns on my behalf then condescendingly pat my head when I actually use my own voice.
TL;DR - piss off.
@tchen I am not a mod or admin, just a member. I have my opinion, I don't offend people, I am not a judge or a jure. On the other hand, this attitude of yours... What can I say? I could explain it only if you own now or in the past some kiddie-summer host and don't want to expose yourself to the community. I didn't ask people here if they want to ban GVH, but if there should be some rules of transparency from every hoster that advertizes here.
BTW, you didn't answer or state your opinion about transparency, just tried to make me enraged. You won't.
TL;DR: If you don't want transparency in a bussiness, Mr. tchen, then you may have something to hide.
End from me, have a nice day
Thanks for coming out to play. Have a nice pleasant day.
Ok I ask GVH to cancel my services and give me a full refund. @greenvaluehost.com
Maybe I will have issues with them in the future. I don't know. But I have a hard time believing these generalist statements.
-- So whats it going to take for you to take some action ? we all need to wait for YOU to start having issues with YOUR services at @GreenValueHost ?
we're going to need some full-time staff if we really want to be judging people on ethics and stuff like that. We've always been a community-moderated site offer-wise and I certainly intend to keep in that way. I cannot and will not be judge and jury on these matters. I've done that before and it caused more problems than it solved. [...] I just don't think us being judge and jury will solve much. The community is better at that.
-- Then maybe do as you've just stated and LISTEN TO US HERE ON THIS FORUM !
afterall we are paying members of their service, so WE are the ultimate judges. no need to pay for more staff. just do a quick search on these forums and you'll see not a single thread about @GreenValueHost is positive.
its time for action.
@tony20 you think they will do refund ? ROFL they will do anything to get you back in their service, like offering you FREE 1 month VPS or 3 month reseller services, anything kind like that
They better! the site said 14 money back NO questiong ask!
"14 Day Moneyback Guarantee
If you're at all skeptical about our offerings, or just want to try us out, don't worry; you have nothing to lose! Each hosting plan comes with a no questions asked 14-day 100% money back guarantee. "
http://www.greenvaluehost.com/unmanagedvps.html
My first Oder "Date: 03/14/2014"
My 2nd Oder "Date: 03/20/2014"
@Tony20 you know, 3 months ago it is 45 Days refunds policy, now they change it 14 days ? ROFL
Why wouldn't they refund you if they already wanted to refund you and kick you out from their company?
Stop the drama, please. You were the one begging to stay.
As he said, he won't take actions based on judgements.
The action itself is the existence of this kind of topic were you ruin GreenValueHost reputation.
Before buying, people should investigate the company. It's not hard with the amount of topics about GVH.
If you don't want trouble, keep away from it.