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Did you had the serial number of all your servers ? As they are asking me serial numbers, all servers were sent over years, they are spread across multiple RACKS and all i have their exact location, waiting for update, but don't know what they are going to do
Just to update for NJ they have agreed to give servers without serials, as i verified in other ways, lets see how LA goes today
It's done. Nothing to deal with.. Just to accept👍
Looking at it from a DC perspective as an owner, this is not an easy task for any DC to do with any inventory. Legally making sure hundreds of "not your direct customers" machines "actually" belong to who says they own it. There are ways, of course. But it's a tricky situation to navigate, I don't envy these DCs dealing with this
Yeah, a nightmare, even with serial numbers, that is not proof of ownership, the DC is open to some serious litigation.
For example, some DP former employees might have the SNs and use them to lift all hardware they can.
They sold customer's data, why not the SN database?
Posting here for the first time in a few days because Evocative finally handed over my equipment to me. I physically drove out there and picked it up at the NJ facility. That building is currently a mess of temporary switch gear in the back right now. A lot more recovery to do it seems from the fire. I also spoke to high brass at Evocative who claim the entire fire outage was caused by staff training failures internally which was repeated when they failed to have me properly complete the legal documentation upon pick up from the facility. I did my absolute best to show proof of ownership, even went as far as giving them the ticket the Dedipath team made me from last year when I racked my equipment in the building. Had the exact location we installed in as well. I guess if anything, that's what really made it possible to get my stuff. The ones out there who don't know where their stuff is. I feel for you. It's a shitty situation.
Evocative to me seems untrustworthy at this point and it seems very likely that the private equity backing them is probably going to pull out in the next 12 months and trigger a ownership change of the facility yet again. 2 fires in a year must have completely burned all hopes to turn a profit along with any reputation. At this point Evocative is desperate for business, anyone get the sales pitch for them? Was offered a half rack plus bandwidth for $500. Was also told they have no cabinet or minimum limits on colo. So I guess the datacenter is quickly on its way to consuming what remains of itself and becoming the next Dedipath.
On to Dedipath I figured this was worth sharing,
When we had the outage back a few weeks ago the one after the fire, I managed to hunt down the personal cell phone number of one of the guys who owned Dedipath. I specifically asked the question if they were having money problems at that time and was told no via SMS. The NY outage was so long because the guy I was speaking to was at a wedding and no one in NY was available to troubleshoot the equipment nor were they even aware of the outage till I bitched them out via SMS. That outage was caused by miswired equipment because Evocative shut down one side of the power that Friday evening to replace UPS equipment that was temporarily connected from the fire.
I will note that I'm tired of getting hit up by people offering deals to Dedipath refugees. I guess the email lists got sold a few times at the end. Many of these companies posting on here and emailing me appear to have the same character flaws as Dedipath and a few more are going to consume themselves in the coming year. Colo and Datacenters have become a race to the bottom similar to VoIP and phone services have. Everything is going to continue to consolidate at a rapid rate. Especially when you aren't doing contracts and terms with built in price increases. It's the only way to do business now. IPv4 is scarce and prices are only going to increase year by year.
I'm just happy to be past this saga at this point. My equipment is running over 20 degrees cooler in its new home. I moved to Hivelocity where I'm paying a premium but at least I have someone answering the phone at 3am if shit hits the fan again.
… until they hit you with an abuse report that was solved 3 months ago, disable your port, and disallow you from removing equipment.
Really? That is theft in my book.
Hivelocity is a thief:
https://lowendspirit.com/discussion/comment/148330/#Comment_148330
Let's stop this, please mate, it's enough...
I think this is important information for anyone considering colocation with them. I used to be a pretty large Hivelocity customer and would no longer trust them with colocation after hearing how incompetent their abuse team is. I appreciate the efforts of the rest of the team and received acceptable service while I was a customer, but handling things like this is unacceptable.
Nice to know that y'all have been marking the emails from Quadranet as spam.
Today we picked up all our gear from their Redondo Beach (LA) Location and even our NJ servers are packed and ready for pickup, for Redondo we had almost a full RACK so we sent a DC tech to do the unracking and pickup and it was successfully done and Tech is already on the way to new DC, in NJ we had few servers so we agreed to pay for RH to Evocative and let them do the unracking and packing .. now just waiting for shipping company to do the pickup
Flexential still no response .. we have colo gear in 3 locations with Flexentials but they just won't respond ...
We are not worried about data as we migrated all VPS before Dedipath shutdown ... but still need access to our colo gears
The datacenter is nice and cool. We have our own private suites in the same building. It's complemented all of the time from our customers at how much cooler it is than others.
Sure the price is a premium after seeing requests from others from dedi path but this also explains why they went under as well. Just not feasible to run a proper business at cut throat pricing.
so if you recommend Hivelocity for colocation service?
Personally I recommend us https://purevoltage.com
Ohh you already have Dallas?
I thought you only had in NY
Flexential Update
Good morning,
Dedipath has leased equipment in five (5) Flexential locations. The lease holder has documents signed by Peak 10 (now Flexential) and Dedipath giving permission to remove all leased equipment. I could not move forward until all documents and communications from the lease holder were approved by legal.
Legal has agreed to allow customers to remove equipment with two conditions:
A full description of all equipment to be removed.
Serial numbers for all equipment.
Please send this information to me. After I have audited your equipment list and confirmed the equipment is not listed as leased, I will work with you to schedule equipment removal.
If you would like to speak with someone to review options to become a Flexential customer, please let me know and I will have a Data Center Specialist contact you.
Thank you,
Have a great weekend!
Do someone know any alive person from Dedipath NOC? Please share in PM. Thanks.
I'd look at @yoursunny 's posts. I've heard okay things about dedicated.com's colo services in Dallas though, I know a few people who switched from Hivelocity to Dedicated (and yes, Hivelocity tried holding their hardware hostage too).
I'm a big fan of Hivelocity and I haven't had any of the problems mentioned here. But I guess I'm one of the lucky ones.
I've had a colo since 2015. I now have a few dedicated servers with them too in various locations. They've worked with me every step of the way.
I get it, not all experiences may be the same, but for me they've been pretty stellar and reasonable. I guess different requirements from different people.
Yeah I don't understand why I've heard so many stories about them being terrible to their colocation clients, I assume it's only when people try to leave, so it makes sense why you haven't experienced that. I used to have a few hundred dedicated servers and everything besides the cancellation process was generally smooth. I don't see a reason not to recommend them for dedis, but I definitely wouldn't put any of my own hardware into their racks after hearing some of the horror stories that I've been told.
Someone that is currently working for DediPath? My understanding from what was stated on LET is all employees were fired as the first email was sent out. I'm not sure you're going to talk to anyone at DediPath these days. Whoever is left is working behind the doors to close things down.
All of them are either looking for new job or have already joined other companies
Mark their CEO responded to me few days ago, then even he went silent
Following is the response form Flexentials:
Thank you for this information. Without serial numbers, I cannot audit this against the leased equipment. The leasing company is moving as quickly as they can, but I do not yet have a schedule when they will be retrieving equipment from each location.
When the leased equipment is retrieved, I will be able to have our TAC staff in each location review your equipment. You will need to coordinate with a third party to remove the equipment, pack, and ship it.
John N Kirkland | Senior Customer Success Manager | Flexentials
I even gave the exact location in RACK, ready to even share login details and also ready to share Dedipath colo Invoices, but they won't budge.
they are the ones who are making it more difficult to recover the hardware.
I am not expert of colo and this DC business but seeing so many people affected be it COLO, Leased or even VMs, dedipath must have had quite large clientele, so with such large operation how they ended up beind deadpooled, I see they were doing business at cut-throat price but again they were doing in volumes. None of their mails or anything clearly say anything other than CORONA lock down affecting operation which is bullshit incase of IT sector.
I've always knows he's existed, but never got to speak with him.
Luckily I have SNs for all systems but one, but have other methods to fairly prove ownership of it. I'm going down to Dallas to get my systems, currently planned for the 16th. At this point, just waiting to sign the new colo agreement and for Flexential to give further info on equipment removal.
Yes, i just want to things go down faster (they are still announcing some subnets for which i have found new clients)
Unfortunately I don't know that there is much of an easy solution. It sounds like Mark may be the only one left around and he's got a lot of work to close things down. I don't know his technical expertise to say he can even stop announcing the subnets. Perhaps you can contact the providers and tell them to stop announcing them from DediPath? If you send me a block or two in PM, I can try to tell you what providers you'd need to contact.
The problem here is like I had said prior that you need to know the serial numbers. This is a big issue when people use a leasing company. Often times they will fail due to the way those companies market to end users.
However, when those failure happen often times the data center has signed or cosigned that if something like this happens they can come in and remove all of their equipment which they typically have all of the serial numbers for everything. This makes it hard for the data center to allow anything to be removed if you don't have the serial number to prove that it is in fact your equipment.
Hopefully this process can be more speedy for everyone involved it sucks as we have had to deal with this a few times over the years from customers who failed as a business and often times mix dedicated with colocation causing issues such as this.
I hope people take this as a good reminder of documenting all serial numbers and everything when possible. I know that for us we go as far as naming customers services their racking locations so that we know and the customer knows where and what is racked up.