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Hetzner - Traffic Use Notice - unlimited != unlimited
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Hetzner - Traffic Use Notice - unlimited != unlimited

xrzxrz Member

My friend got this:

We’re writing to you today because of your traffic use, which currently
averages above 250 TB/month on some of your servers.

Although these servers include unlimited traffic, this is far above what
we consider fair use.

In order to continue hosting your servers with us, the traffic use will
need to be drastically reduced. Please check your servers and confirm
what is using so much traffic, making sure it is nothing abusive, and
then find ways of reducing it.

We will routinely check your traffic use. If we continue to see such a
high amount, we may choose to cancel your contract. (Please see 2.7 of
our Terms and conditions:
https://www.hetzner.com/legal/terms-and-conditions)

Thank you for your understanding.
«13456719

Comments

  • cybertechcybertech Member
    edited July 26

    they should actually indicate a limit since they guarantee 1gbps and mention that traffic is free and unlimited on their sales site

  • ralfralf Member
    edited July 26

    OTOH sustained 750Mbps 24x7 is "quite a lot"

  • xrzxrz Member
    edited July 26

    sure, then why they do not state the actual limits? to cheat the "unlimited" right...

  • Why do they use the term 'unlimited'??

  • xrzxrz Member

    @vitobotta sound better than if you exceed traffic you are fcked up

  • I truly hate when companies use misleading terms that do not match reality, and I am a HUGE fan of Hetzner's

    Thanked by 1xrz
  • xrzxrz Member

    @vitobotta well i and my friend WAS too.

  • NeoonNeoon Member, Community Contributor

    So, nothing changed at Hetzner, it was just marketing bla.
    They called it before "Fair Use" when I recall it correctly and suspended servers and accounts before when people went over certain limits.

    The limit is just higher.

  • ralfralf Member

    Probably for the same reason that buffets advertise "all you can eat" but don't expect you to eat the entire contents of the restaurant.

  • i4P1i4P1 Member

    Unlimited Will Be Limited

    Thanked by 2xrz brejski
  • Nothing is actually unlimited, it's a marketing gimmick. There's always fine print involved.

    Thanked by 3xrz netomx PulsedMedia
  • xrzxrz Member

    @i4P1 it WAS limited all the time, they just didnt stated the "limits" of "unlimited"

  • xrzxrz Member
    edited July 26

    @soulchief sure but then,
    https://docs.hetzner.com/robot/general/traffic/

    "All root servers have a dedicated 1 GBit uplink by default and with it unlimited traffic."

    https://news.ycombinator.com/item?id=18120500

  • ericlsericls Member, Patron Provider

    I’m now a bigger fan of hetzner

  • labzelabze Member

    This is one of those things, that if I had the time and money, I would attempt to eventually bring to court.

    They say the traffic is unlimited. Period. Nothing in their ToS section 2.7 indicates that there is a fair use limit. The only thing they can use is that it affects other customers, but their servers are advertised as a dedicated link so others shouldn't be affected. I doubt they could argue that a server using 1 gbits would affect their overall networking.

    I really don't see Hetzner being able to legally enforce this.

    Thanked by 3xrz default Hayashima
  • xrzxrz Member
    edited July 26

    @labze they advertise unlimited, how we can exceed unlimited? or does it mean unlimited = limited, the heck, hetzner fix your pages and state that ITS LIMITED

    they just either want more money (probably in future start enforce new traffic paid plans), or the "unlimited" model cost them more much?

  • lentrolentro Member, Host Rep

    Not relevant to the discussion at hand, but:

    @xrz said: 250

    TB/month on some of your servers

    "some of"? Assuming you have 4 servers, this is like a PB of traffic every month... out of curiosity, what are you running?

    Thanked by 1Logano
  • xrzxrz Member
    edited July 26

    @lentro
    distro mirror(s)
    image host(s)
    backup(s)
    backup(s)-of-backup(s)
    git(s)
    sql(s)

    in these days PB is easy to reach...

    Thanked by 1kkrajk
  • yoursunnyyoursunny Member, IPv6 Advocate

    @ralf said:
    Probably for the same reason that buffets advertise "all you can eat" but don't expect you to eat the entire contents of the restaurant.

    Red Lobster offers endless shrimp.
    Red Robin offers unlimited sides.
    Olive Garden offers bottomless soup.

    Typically, you receive two plates initially.
    You must finish all existing plates before being allowed to order the next plate.
    Then you have to wait at least 15 minutes before the next plate arrives.
    Therefore, you can have at most 3 plates per hour.

    If you stay for the entire lunch period, you can have 12 plates.
    However, endless shrimp has only 6 flavors, so you are getting repeats.

  • WebProjectWebProject Member, Host Rep

    Much better than providers do clearly specify the limitations or fair usage for unlimited bandwidth.

    Example: majority of UK mobile phone providers unlimited data plan is limited to 1TB.

    Thanked by 1DrSlime
  • xrzxrz Member
    edited July 26

    @WebProject
    well then they should not state unlimited everywhere i look on their pages, but state the following "Traffic limit: 250TB" and they should limit it (limit the port speed or so), or if you exceed it you will pay per TB

  • xx00xxxx00xx Member

    they can put 2.7 into their a****. there is no fair use term in their tos or on their website. selling a dedicated 1 gbit uplink with unlimited traffic got them a large marketing benefit against providers with fair use or limited traffic.

    Hetzner_OL might want to say something, before i contact the german verbraucherzentrale

  • vyas11vyas11 Member
    edited July 26

    @lentro said:
    Not relevant to the discussion at hand, but:

    @xrz said: 250

    TB/month on some of your servers

    "some of"? Assuming you have 4 servers, this is like a PB of traffic every month... out of curiosity, what are you running?

    That's like streaming a lot of HD and 4K P0rn

    Thanked by 2lentro BingoBongo
  • xrzxrz Member
    Thanked by 1z0diacg
  • vyas11vyas11 Member
    edited July 26

    @xrz said:
    @vyas11
    https://lowendtalk.com/discussion/comment/3459612/#Comment_3459612

    not everyone watch the stuff you mention.

    Actually I prefer ASCII text on lynx. Very eco friendly.

    So... are you posting on behalf of your friend, or are you your own imaginary friend?

  • xrzxrz Member
    edited July 26

    @vyas11
    do whatever you want with your stuff you mentioned...

    well i shared what my friend got (i dont need imaginary, i have real, if you know what that means)

  • vyas11vyas11 Member

    @xrz said:
    @vyas11
    whatever...

    Is that a yes or a no ? Not sure what that response means.

    Thanked by 1lentro
  • edited July 26

    @xx00xx said:
    they can put 2.7 into their a****. there is no fair use term in their tos or on their website. selling a dedicated 1 gbit uplink with unlimited traffic got them a large marketing benefit against providers with fair use or limited traffic.

    Hetzner_OL might want to say something, before i contact the german verbraucherzentrale

    Good luck with that. 2.7 says they can terminate without notice. Guess what, they gave notice. Secondly, they said they may cancel the service. I presume, and logic would dictate, that they would cancel at the end of the monthly contract and choose not to renew. Hence @op would not be harmed economically or with loss of service during a contracted period.

    Hence, its a provider choosing to not have a customer. Perfectly legit, if done correctly. So, go make complaints for a sitiation you aren't party to- and lets see how it goes

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