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Daniel15

@tomle said: Also not able to mount the debian-10.7.0 netinst ISO so can't reinstall from that. Also the upload ISO function works but can't mount it, nothing in dmesg and mount /dev/cdrom /mnt doesn't do anything.
Changing boot order to ISO only and rebooting doesn't help, just boots into the OS.

Their panel a bit buggy. This is what has worked for me:

1. Mount the ISO. Note that there's two Debian netinst ISOs, but I think only the second one works
2. Set the boot order to ISO > Disk
3. Shut down the VPS using the "stop" button in the panel. Not reboot, as reboot doesn't mount the ISO
4. Keep refreshing the page until the VPS is stopped. If it doesn't stop within one minute, click the "Stop" button again and repeat
5. Once you see that the VPS has stopped, wait 30 seconds
6. Start the VPS.
7. Keep refreshing the page until the VPS has started. Sometimes it doesn't start properly, so if it doesn't start within a minute, click the start button again
8. Connect to VNC, which almost always fails on the first attempt, but just keep refreshing the VNC page until it connects properly

This works maybe 90% of the time for me, which is the best success rate I've managed to achieve for mounting ISOs using HostHatch's panel.

Occasionally the "stop" command seems to be delayed a lot, so don't click it twice unless you're really sure it didn't work the first time. I've had cases where the VPS shut down part-way through Debian installation because I clicked the stop button twice and the second "stop" command was delayed by a minute or two.

Whoa

I installed one VM with Debian 10 image initially. I had subsequently re-installed this VM using ISO. But the control panel still had it tagged with "Debian 10 image".

Got an email, wherein I found this confusing -

our records indicate that you have installed a VM with this template. If you have since then reinstalled your VM to any template other than Debian 10, or used an ISO to reinstall your VM, you can ignore this email.
...
If no action is taken we might have to restrict access to your VM from our end until fixed.

Welp, I ignore the email = I take no action = access to my VM will be restricted ( ? )

just to be safe, I just backed up the entire VM -> reinstalled a random non-debian 10 image from the panel (to change the OS tagged in control panel) -> restored my backup

cablepick

@Whoa said:
Welp, I ignore the email = I take no action = access to my VM will be restricted ( ? )

I'm curious about that myself. All my servers were installed via ISO however some of them were initially setup with the debian template because you have to select something when purchasing and that's the distro I use.

I would open a ticket and ask but I'm already stressing out about what to get my existing unanswered tickets for Valentines day and I don't want to have to buy another gift.

tomle

Thanks, stopping the VM did the trick!

darkimmortal

@Daniel15 said:

@tomle said: Also not able to mount the debian-10.7.0 netinst ISO so can't reinstall from that. Also the upload ISO function works but can't mount it, nothing in dmesg and mount /dev/cdrom /mnt doesn't do anything.
Changing boot order to ISO only and rebooting doesn't help, just boots into the OS.

Their panel a bit buggy. This is what has worked for me:

In cases like this I find the path of least resistance is to setup the OS in a virtual machine locally and then dd it into place. It also removes the need to trust the provider’s VNC and ISO system

brueggus

@Whoa said:
Welp, I ignore the email = I take no action = access to my VM will be restricted ( ? )

I don't think so. Instead, this is likely a "If no action is taken [and your VPS is compromised and is constantly causing high load] we might have to restrict access to your VM from our end until fixed."

Whoa

@darkimmortal said: In cases like this I find the path of least resistance is to setup the OS in a virtual machine locally and then dd it into place. It also removes the need to trust the provider’s VNC and ISO system

I didn't know this could be done without relying on the provider's VNC system.

I'm interested to know more. Can you please tell step by step how-to?

default

I am a millenial. I still use port knocking with SSH port changed.

orion504

@Daniel15 said:
Their panel a bit buggy. This is what has worked for me:

If this does not work, try pick netboot.xyz ISO and install Debian from there. That happened to me, uploaded ISO was broken (it worked before but not now), but cannot delete (got 5xx error) to upload the new one. Cannot mount this uploaded ISO, machine even does not boot. Cannot choose Debian netinst (it's CloneZilla, I think some typo with Copy&Paste - might be you're right, the second Debian netinst might be the actual one). So yeah, try Netboot.xyz if other options do not work.

Daniel15

@orion504 said:

@Daniel15 said:
Their panel a bit buggy. This is what has worked for me:

If this does not work, try pick netboot.xyz ISO and install Debian from there. That happened to me, uploaded ISO was broken (it worked before but not now), but cannot delete (got 5xx error) to upload the new one. Cannot mount this uploaded ISO, machine even does not boot. Cannot choose Debian netinst (it's CloneZilla, I think some typo with Copy&Paste - might be you're right, the second Debian netinst might be the actual one). So yeah, try Netboot.xyz if other options do not work.

Yeah, netboot.xyz is a good choice.

If you can't get an ISO to mount properly at all, you can usually boot into netboot.xyz via iPXE (https://netboot.xyz/booting/ipxe/), usually if you connect to VNC and press escape quickly enough during the boot then select the iPXE option.

Otherwise, you can boot into it via GRUB:

1. Install Debian from their template
2. Install grub-imageboot using apt install grub-imageboot. This will automatically add any ISOs in /boot/images/ into your GRUB menu whenever you update GRUB
3. Download the netboot.xyz image into /boot/images/ (eg using wget https://boot.netboot.xyz/ipxe/netboot.xyz.iso)
4. Run update-grub2
5. Either reboot and select netboot.xyz in the GRUB menu via VNC, or use grub-reboot to explicitly reboot into it (check which entry it is in /boot/grub/grub.cfg, then use grub-reboot 3 where 3 is the number of the entry

Unixfy

Now we are at 2 months with no reply on my BGP request ticket.

DP

@Unixfy said:
Now we are at 2 months with no reply on my BGP request ticket.

He mentioned something about it here:

https://www.lowendtalk.com/discussion/comment/3200208/#Comment_3200208

FrankZ

@ThinVps said:

@FrankZ said:

Don't be a dick.

Weird how a person writes lengthy comment, and only a very small piece was taken/quoted- to stir up more drama. Literally contributing nothing. By reading their comments, it looks like MO of theirs though. Just observation.

Unixfy

Interestingly, about 2 hours after I posted here, I got a (very nice) reply.

webcraft

@Unixfy said:
Interestingly, about 2 hours after I posted here, I got a (very nice) reply.

We need more ticket numbers posted here.

Ouji

@Unixfy said: Interestingly, about 2 hours after I posted here, I got a (very nice) reply.

That's nice. I post here daily and get 0 replies.

randomq

@hosthatch How's HK going? Better or worse than other new locations?

Unixfy

@webcraft said: We need more ticket numbers posted here.

Ironically, I did not post my ticket number here (Maybe some other customers will learn...)

vyas11

@randomq said:
@hosthatch How's HK going? Better or worse than other new locations?

Have they provisioned all other servers ? Mine is yet to be done

ThinVps

@FrankZ
Cool story bro. Stay faggin with em corny comments

PandoGulf

I have tickets open for a month!
Really regret purchasing from this provider!

DP

@PandoGulf said:
I have tickets open for a month!
Really regret purchasing from this provider!

Just curious, ticket for?

PandoGulf

@thedp said:

@PandoGulf said:
I have tickets open for a month!
Really regret purchasing from this provider!

Just curious, ticket for?

Unable to delete and upload custom ISO.

I always go for custom iso to avoid issues like the one we are having now..

default

So I think this feature of ISO could be used to load porn ISO anonymously, and then copy the data onto the storage server, successfully avoiding moms/dads/wives/friends/priests tracking.

Chocoweb

@PandoGulf said:

@thedp said:

@PandoGulf said:
I have tickets open for a month!
Really regret purchasing from this provider!

Just curious, ticket for?

Unable to delete and upload custom ISO.

I always go for custom iso to avoid issues like the one we are having now..

Use curl or hoppscotch (remember to enable proxy) to make an HTTP request on https://manage.hosthatch.com/api/v1/server/<YOUR_SERVER_ID>/iso/remove
with DELETE method and the correct XSRF token and authentication cookies, then things should start to work!

Emil

Hello LET, long time no see!

I am Emil and I am one of the original co-founders of HostHatch and head of all technical infrastructure, and recently got back full time after spending a few years at Google and another project.

Normally you do not see much of me as I am working on our infra, but our COO Abdullah (@hosthatch) is currently away due to personal/health reasons (and has been a bit inactive past month or so). As Abdullah mentioned earlier - we are hiring new additional team members to handle support better. However this was delayed because of him being away, but we have finalised the people we are bringing on. They will make an amazing support team. I am also well aware of the issues that you are facing after the extreme influx of customers we have had recently. That combined with Abdullah + another important staff member going on an unexpected leave caused some significant delays (not to mention the SolusVM template issue), and for that I am very sorry. I will get back here with more information further down the road but for now I want to focus on helping everyone that needs support.

We are currently working through our queue from highest to lowest priority. Unfortunately I will not be able to catch up with every reply in this thread, but feel free to email me at emil at hosthatch.com and I will do my best to help you out personally as soon as possible (please include ticket ID if you have one open).

I know some of you are waiting for BGP, which I was supposed to be fully focused on, but due to the above reasons I have to focus on our tech support queue and assisting the support team. Everyone with a BGP ticket currently on hold should see a response from me with updates within a few days.

As a final note I just want to say that we are in our 10th year of operation, so we're not going anywhere, and since I just back to HostHatch with a lot of new experience and knowledge in my backpack, things will only change for the better.

Thanks for your continued patronage, I am very excited to bring a ton of improvements to HostHatch in the years to come.

Emil

Falzo

@Emil said:
Hello LET, long time no see!

Hi Emil, and welcome back ;-)

Glad to see you here and standing in for your team. Fair warning: Brace for impact!

While @Abdullah mentioned personal issues earlier in this thread be aware that this is a place were people go a long way for drama and rumors. So expect a lot of things being thrown at you.

That said, I hope you manage to figure things out and that @Abdullah can find some rest to get well and be back soon.

Maybe also reach out to @FAT32 to get a provider tag next to your name and maybe add a signature stating who you are, so people can see better how/why you are involved...

Best of luck!

Emil

@Falzo Thank you!

@Falzo said:
Maybe also reach out to @FAT32 to get a provider tag next to your name and maybe add a signature stating who you are, so people can see better how/why you are involved...

Good idea, done and done

orion504

@PandoGulf said:

Just curious, ticket for?

Unable to delete and upload custom ISO.

I always go for custom iso to avoid issues like the one we are having now..

I have the same issue (https://www.lowendtalk.com/discussion/comment/3200784/#Comment_3200784), don't bother create ticket, just use netboot.xyz. You can use other options as Daniel15 mentioned above. For debian, another option is https://github.com/bohanyang/debi, it's completely open sourced and you can modify it in whatever way suits you. Of course having the ISO upload functioning normally is perfect, having support on time is perfect, but it is what it is, let try to overcome it in different ways.

I hope OP to recover and be back soon

ferri

@Emil said:
Hello LET, long time no see!

I am Emil and I am one of the original co-founders of HostHatch and head of all technical infrastructure, and recently got back full time after spending a few years at Google and another project.

Normally you do not see much of me as I am working on our infra, but our COO Abdullah (@hosthatch) is currently away due to personal/health reasons (and has been a bit inactive past month or so). As Abdullah mentioned earlier - we are hiring new additional team members to handle support better. However this was delayed because of him being away, but we have finalised the people we are bringing on. They will make an amazing support team. I am also well aware of the issues that you are facing after the extreme influx of customers we have had recently. That combined with Abdullah + another important staff member going on an unexpected leave caused some significant delays (not to mention the SolusVM template issue), and for that I am very sorry. I will get back here with more information further down the road but for now I want to focus on helping everyone that needs support.

We are currently working through our queue from highest to lowest priority. Unfortunately I will not be able to catch up with every reply in this thread, but feel free to email me at emil at hosthatch.com and I will do my best to help you out personally as soon as possible (please include ticket ID if you have one open).

I know some of you are waiting for BGP, which I was supposed to be fully focused on, but due to the above reasons I have to focus on our tech support queue and assisting the support team. Everyone with a BGP ticket currently on hold should see a response from me with updates within a few days.

As a final note I just want to say that we are in our 10th year of operation, so we're not going anywhere, and since I just back to HostHatch with a lot of new experience and knowledge in my backpack, things will only change for the better.

Thanks for your continued patronage, I am very excited to bring a ton of improvements to HostHatch in the years to come.

Emil

Great news. Thanks!

Hope Abdullah gets well soon.