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Anyone whose VMs have not deployed yet? I'll be at ease if there's someone like me. It's been about two month since I bought with no response to the ticket that was created 1 month ago.
Similar for me, I upgraded, but got no upgrades... Some machines (new ones) were successfully deployed, but with the upgrades of existing machines something went wrong... Twice
One of 4 was somehow upgraded manually, the others are still the same
It's a limitation of SolusVM (which HostHatch uses as the backend for their panel). I believe they use ::1 as a gateway or something like that
@Arirang @Pilzbaum
If you are still waiting on an order to be processed please PM me your ticket # as it might have been flagged incorrectly if that's the case. We are only out of stock in HKG at the moment (new hardware online there next week).
👍
In principle, really quite adequate proposals
Hosthatch got act together, seems support is much more responsive, and vps is blazing fast.
I was catholic before signing up, and now I'm a full blown jew. Love it 10/10 would pay again.
# ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## # fio Disk Speed Tests (Mixed R/W 50/50): --------------------------------- Block Size | 4k (IOPS) | 64k (IOPS) ------ | --- ---- | ---- ---- Read | 613.47 MB/s (153.3k) | 824.45 MB/s (12.8k) Write | 615.08 MB/s (153.7k) | 828.79 MB/s (12.9k) Total | 1.22 GB/s (307.1k) | 1.65 GB/s (25.8k) | | Block Size | 512k (IOPS) | 1m (IOPS) ------ | --- ---- | ---- ---- Read | 1.07 GB/s (2.1k) | 1.21 GB/s (1.1k) Write | 1.13 GB/s (2.2k) | 1.29 GB/s (1.2k) Total | 2.21 GB/s (4.3k) | 2.51 GB/s (2.4k) iperf3 Network Speed Tests (IPv4): --------------------------------- Provider | Location (Link) | Send Speed | Recv Speed | | | Clouvider | London, UK (10G) | 798 Mbits/sec | 8.91 Gbits/sec Online.net | Paris, FR (10G) | 794 Mbits/sec | 7.89 Gbits/sec WorldStream | The Netherlands (10G) | 723 Mbits/sec | 9.10 Gbits/sec Biznet | Jakarta, Indonesia (1G) | 573 Mbits/sec | 65.0 Mbits/sec Clouvider | NYC, NY, US (10G) | 702 Mbits/sec | 2.46 Gbits/sec Velocity Online | Tallahassee, FL, US (10G) | 669 Mbits/sec | 4.21 Gbits/sec Clouvider | Los Angeles, CA, US (10G) | 632 Mbits/sec | 1.30 Gbits/sec Iveloz Telecom | Sao Paulo, BR (2G) | busy | busy Geekbench 5 Benchmark Test: --------------------------------- Test | Value | Single Core | 1173bronze in the 2020 > @ThinVps said:
Holy moly. Is that from the BF deal? Them 4K IO speed are insane, don't get me started on the single core speed
What in the Holy fuck did HostHatch do to your foreskin?
Just messin around, its my E-2136 32GB RAM 2x500GB NVMe 1Gbps Unmetered (10Gbit download speed) from ovh
Tho, customer support did get better, very responsive 
Cut it, baked it and served it to you as pork skins for your snack with cold beer :d
For anyone with pending/on-hold upgrade tickets, email Emil directly. It sounds like some of the upgrade orders/tickets were mis-categorized. I had an upgrade ticket "on hold" with no replies since BF. After emailing, it was resolved the next day and vm is now upgraded.
)
No need to email, today I got replies to two tickets that have been open for a while. Guess there are a lot of tickets to go through so they will eventually get there.
God bless Emil.
Has anyone managed to install Windows on a HostHatch server?
I haven't tried it, but the upload ISO box has this text underneath it, which implies that it's allowed but you need a slipstreamed ISO:
I have a few VPSes I'm not using (locations from the 10x bundle that I don't actually need), but they only have 1GB RAM so I don't think Window would run very well, so I haven't tried it.
We have loads of customers running Windows on our VMs. Did you face any issues? As @Daniel15 mentioned you need an ISO with VirtIO drivers.
Thank you for the tips @Daniel15 and @Emil
I wonder if anyone has ported the VirtIO drivers to older versions of Windows. Running Windows 95 in the cloud would be... an experience. 1 GB RAM and 10 GB disk would be more than enough. 😂
Yep
Posted another thread about my Hosthatch experiences after being threatened with account termination after an abuse report caused by the backdoored Debian image
This has been one of the worst VPS provider experiences I've had. I only was able to get support through this thread and never fully got the ISO mounting to work, even when doing the steps outlined here, which ironically would have fixed the backdoor issue in the first place. Does not feel good being threatened as a customer like this and being treated like I was the one who was responsible for the abuse when these backdoored images were provided and the ISO upload functionality is bugged!
Running Windows successfully here as well.
Try to reach @Emil, I'm sure he will help you out.
Thanks, would appreciate some help @emil , not a fun experience at all
As far as I've seen people have been listing some solutions regarding ISO upload. In my case I have successfully uploaded an ISO and then bugged out on the second one so I opened a ticket and they were kind enough to attach the ISO for me directly.
PS: They weren't the only ones affected by the problematic Debian image. https://www.lowendtalk.com/discussion/169685/vulnerability-in-solusvm-debian-10-template-debianuser-backdoor-default-user/p1
Yeah, I know a friend who was able to get it to work but I never could. They didn't reply to my ticket about it in the end and it's frustrating because I feel like they should know by this time that it's an issue for a lot of users.
I know it's not just Hosthatch that was affected by this but any provider affected by this should handle abuse reports a lot more carefully in the aftermath. Threatening to terminate my account was not cool. And the fact that this all could have been solved by having a functional ISO upload is even more frustrating
I never wanted to use those templates from the start...
@buzzyLET I am sorry to hear you are not satisfied and I would be happy to sort things out, so please PM me your ticket # or server IP address so that I can have a look.
I don't know your client ID so I can't address your specific issues, but generally speaking, we are not threatening people with termination. What we did mention 10 days ago in the vulnerability announcement was "If no action is taken we might have to restrict access to your VM from our end until fixed.". Which means that if we see that your VM is compromised and abusive and we don't get a response from you after several attempts, we might have to restrict access to it. This is for everyone's best, yours included. If you did receive an abuse report, it was with the standard template where we give you plenty of time to respond to us before temporarily suspending (not terminating) the server until we get a response (any provider would do this).
I know many users have had issues with ISO uploads, and I am sorry about that, but we did fix the bug that caused most of the issues about a week ago and I have responded to the tickets about this.
As a final note, it sounds like you wanted to install Debian 10 yourself? Please note that the official Debian 10 ISO has been available in the control panel for a long time.
Hi Emil, thanks for the response. I had an abuse report 2 days ago, and then today I got a message that said, ""Please respond to this ticket within the next 12 hours. Unfortunately, we will have no other option than to place a suspension otherwise." I was unclear if that meant terminating the account but in the TOS it states, "If any of the above are detected, your service(s) will be terminated or suspended without notice and no refund shall be granted."...I guess I started out thinking it was just a suspension but the language the support agent used along with the TOS made me think that it was more serious. For sure the support's response didn't read like the language you used in the announcement that you quoted just here. And I do understand that you need to be able to respond to the abuse reports promptly.
I didn't get a response about the ISO issue and after I went in after the abuse report to try again the ISO installs were still not working. I'll PM you more about this. The ISOs in the control panel were also not working which was part of the problem.
@buzzyLET Instead of heading to our ToS and just assuming we will terminate your account, I would recommend to simply respond to the abuse ticket that we created and asked for your response.
Yes please PM me so that I can see what really happened here.
@buzzyLET We notified you about abuse on February 8th, first we asked for your response within 24 hours. 2 days later we asked for your response within 12 hours. We said that if we do not hear back, we have to place a suspension on the server (to stop the abuse). We never said we were going to terminate or disable your account.
The first thing we hear back from you is over 3 days later when you say that you have posted a review on LET and is demanding a refund.
Btw, you did get a response to the ISO ticket almost a month ago, we did not hear back from you and therefor it was auto closed 21 days ago.
It's how the Chinese deal with you. PayPal dispute as support ticket, chargeback to cancel order and "reviews" to not have to take action.
The only thing I can understand is that customers are still frustrated by the so long non-existing support, hence probably a bit reluctant to deal with your support.