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AMS NVMe - I can't keep an active ssh for more than a few seconds. However, vnc is working fine. I will open a ticket tomorrow.
@hosthatch could you switch to Solus please?
Solus is ugly and horrible but it least it works. Your panel is painful.
any given start, stop, mount, etc. option has a 30% chance of actually working
restarting a server often ignores changes
stopping/starting a server leaves you with a random chance the server will stay stopped
can't follow 302s on an ISO download
ISOs don't stay uploaded
whether a system mounts/unmounts an ISO or changes boot order is very hit-or-miss
What happened? IPv4 or IPv6?
Ipv4. Network is kind of unstable, packet drops.
I'm not experiencing what you're experiencing so maybe test connecting from different locations?
@Emil
SolusVM API calls is a bit hit-or-miss sometimes indeed but should be way higher than 30% success rate. We are working on relying less and less on that API though as we phase away from it. Anyways I will look into our logs as what you experience doesn't sound good.
As for the other issues, I'm afraid SolusVM access would not improve anything.
VM staying stopped is not related to the panel, and if that happens please open a ticket and check the emergency checkbox. I have seen a few cases with an old uploaded ISO being the culprit and the ISO feature is something that we are working on at the moment. A few bugs was fixed yesterday and it will be getting better and better the coming weeks.
I do appreciate your feedback and I am looking forward to give you a better panel experience in a near future.
I want to be one of the few to say that I like the hosthatch interface. The simplicity helps me quickly find what I want, versus many solus sites I've used have functional issues and hard to find features, and are really ugly as you say. I have no need to upload a custom iso. I'd imagine if no working CentOS ISO image had been available, I'd be angry too, and wonder why they don't just add your ISO onto their main list of ISOs - that would be a quick fix to your issue.
Lucky I've not had these issues. I did notice a random delay of up to a minute for each of my reboots and stops. I opened the console, press stop or reboot in a separate window, and waited until I see it take affect through the console. If I pressed reboot twice before the first reboot happened, it has done a second reboot up to a minute later. I'd wonder if I pressed reboot then stop might execute the two out of order.
Not experiencing any network issues either @dosai.
You're not the only one, I like hosthatch panel interface too.
Although I do not use the panel that much at all, me personally I didn't experienced the issues @raindog308 pointed out during the time I've setup my servers except the ISO one which for me was a 50/50 chance to bug out while uploading the image. Sometimes it would work, other times it would just stop uploading the image and give me the error saying ISO already exists and had to be manually removed from the system by one of the staff members. Other than that no issues but then again I'm sort of used to give it a bit when rebooting a server through any panel.
@Emil While we're talking about control panel stuff, I posted a bunch of suggestions for the control panel earlier in the thread:
and another one after all the flash sales:
@thedp, @dosai did your server got rebooted just now?
There is a significant improvement in Tickets response time, it takes now a day or so (this is significant as HH usual take a week/weeks). Let us hope this continues to improve.
It looks like Emil is doing most of the heavy lifting to close tickets and resolve issues.
Clearly, the problem was the other guy. j/k
Thanks for the detailed feedback! As soon as some more urgent issues are fixed I will read through the whole thread and note down everything to make sure we prioritize accordingly.
@Emil
Congratulations (Grattis!) for winning bronze in the 2020 provider poll!
https://www.lowendtalk.com/discussion/169775/let-provider-poll-2020-results
You guys really deserve it. Hope Abdullah is feeling better soon.
All of my tickets have been answered and closed including one I opened today about the jumbo frames issues on the London network. Almost all of my tickets were either iso or internal network issues. I have not had any problems once a server has completed setup.
They just fixed this today and it works great now!
Jumbo frames help a lot! Throughput over WireGuard via their internal network went up from ~800 Mb/s to ~2.4 Gb/s when I switched the MTU from 1500 to 9000.
I'm hoping HostHatch add a per-customer isolated private network at some point (like what BuyVM has) so that I don't need to encrypt internal traffic.
Hi folks. Long time now see. I'm looking for a NVMe VPS in the Netherlands or Sweden. If someone has an unnecessary NVMe VPS in these locations, PM me please
Has anyone noticed that connectivity to Chicago is better than LA? I live in northern California so I'm physically closer to the LA server (18ms ping to LA vs 58ms ping to Chicago), yet often I get better download speeds from my Chicago VPS. I use Comcast, and for me, LA routes via Comcast -> Seabone/Sparkle -> Psychz whereas Chicago routes via Comcast -> NTT -> M247.
I've got one in Amsterdam I'm not using (1 core 25% dedicated, 1 GB RAM, 10 GB space, 1TB monthly transfer), but the issue is that it was part of one of the bundles, so I'd lose the bundle discount if I transfer it. I'd need to work out what the regular pricing would be before splitting the bundle.
I'm in Western Canada, and I've found Chicago speeds better. Get better sending from LetBox in LA to me than to HH in LA. Just anecdotal, nothing measured properly.
I wish I had gotten the 10TB storage in Chicago rather than Los Angeles when they sent out the offer via email. I thought LA would be better given its proximity to where I live, but the disks are slower, iowait is higher, processors are slightly slower (E5-2680 v2 @ 2.8 GHz in LA vs E5-2690 v2 @ 3.0GHz in Chicago), and network isn't as good in LA. Oh well, it's still a very good deal.
Typo: M247 should be Psychz
They use Psychz in Chicago too.
Chicago is a (relatively) new location (for both HostHatch and Psychz), and the colocation cost should be much cheaper than LA. So there's less users, more bandwidth, better hardware thus faster speed.
Oops, you're right, I was mistaken. I thought they use M247 in Chicago as they do in some other locations.
Psychz is so unreliable with bandwidth. With another provider, I was consistently getting just 5 megabit/sec to my virtual server at Psychz Dallas location, from a 1gbps connection within the same city and <3ms away. Switched to a Psychz location 1700 miles away, and I now get 300+ megabit/sec to it.
I too noticed the Hosthatch Chicago (at Psychz) has performed quite well- hope it stays that way.
Oh, and Hosthatch's Datacenters list is out of date or not applicable to anyone with a "sale" server. https://hosthatch.com/features
Their Black Friday 2020 specials are hosted at Psychz, M247, and Hostcircle.
@jon617
Psychz, M247, Hostcircle (and GleSYS in Stockholm, NFOrce in Amsterdam) are their "upstreams", which provide them network and colocation service.
Some of them have their own datacenter (Psychz in LA and GleSYS). Others are using Equinix/Interxion/etc.
So the server runs your VM do reside in the listed data center, there's nothing wrong.
You can find the address of data centers here:
Psychz: https://www.psychz.net/network.html
M247: https://m247.com/services/host/colocation/
Ahh, I see. Thanks for the correction @Chocoweb
I've had this answer from customer support:
And, when asked to share the reasoning behind this design:
As we now operate out of 14 global locations and different networks (and are consistently expanding), we are creating a separate support channel for networking related questions.
We would appreciate if you reach out to support with the appropriate MTRs (both directions) if you are not satisfied with the performance. If you see better performance/latency with another provider, sending comparative results would also help a lot. We will make sure you get similar, or better, performance from our network.
I just double checked https://hosthatch.com/features and it is not out of date. Our BF specials are hosted in all our regular locations as listed there.
Yes and no. We are getting colocation services directly from the data centers (e.g Equinix) in some locations. NFOrce just provide us with transit as they happen to be in the same data center.
Thanks for the explanation.