★ VirMach ★ Black Friday & Cyber Week 2018 ★ RAID 10 SSD ★ OpenVZ & KVM ★ Check inside for offers!

FrankZ

@KASSA said: So？Try not bitch yourself，i m talking with virmach,not you,just be polite

That's what tickets are for. This is a public forum, where we all can participate, including you. If you can't wait and want to get VirMach's priority attention there is a place in the ticket system for priority tickets that they answer first. It cost $15, you need to make the deposit beforehand. Best of luck to you.

imok

Be polite @FrankZ!

imok

It's coming!

imok

FrankZ

@imok said: Be polite @FrankZ!

I'm working on it ...

Edited to be more polite

dvader

I grabbed this

$27.03/yr
KVM - 1 GIGABIT
7936MB RAM
3 vCORE
25GB SSD (RAID 10)
15500GB BANDWIDTH
LOS ANGELES, CA LOCATION
1 DEDICATED IPv4

VirMach

@KASSA said:

@VirMach said:

@KASSA said: Thank you brother, I have already two tickets，check this out
After Ticket #873080 was submitted, it was closed without solving any problems. The reason for the closure turned out to be: Some employees thought that the problem was solved, so it was closed.

This kind of reply makes me a little confused, obviously nothing has been solved.

A new ticket was added later. It has been more than 12 hours and there is no movement, which is a bit sad.

The virmach service in my mind is not like this

We applied the common patch to all of those, and if that didn't fix it then it's more complicated.

Make sure you only have one ticket that's open, if the other closed and you opened a new one that's fine as long as you mentioned the previous patch didn't work but if you have two tickets open it will only delay resolution.

I did not submit two tickets at the same time. I submitted Ticket #386644 after Ticket #873080 was closed by your mistake.

Ticket #386644 It has been 2 days now, and there is still no advancement.

I have no way of knowing what happened?
After purchasing your service, your control panel shows that it has been activated, but in fact the machine was not delivered at all.

The ticket has no progress, no feedback, I have no choice but to post here

If it's the issue I think it is based on your post here then it is already activated, but there may be issues with controls. Of course if reinstall doesn't function then it's effectively not a useful machine.

All of these have already been corrected on the tickets specifically created using the control panel issue button. I do apologize if your initial ticket was incorrectly closed. It should not have been closed on out end, I'll see what happened. This was only supposed to be marked as "answered" which means we needed to make sure you could reply back. Checking that now and will edit my post. (edit3) I initially diagnosed this correctly (here) but your second or third reply mentioning your other ticket made me think it's something else.

(edit) This was a result of an error on our end with activation and not an issue with the control panel, but it looked like a control panel issue at a glance so it went into the wrong queue and fixed incorrectly. I'm resolving it now and moving your due date up.

(edit2) Your second ticket was flagged correctly, it was internally on a list of more complicated issues not involving control panel issues. The queue time is unfortunately normal for such flags.

FrankZ

@dvader said:
I grabbed this

$27.03/yr
KVM - 1 GIGABIT
7936MB RAM
3 vCORE
25GB SSD (RAID 10)
15500GB BANDWIDTH
LOS ANGELES, CA LOCATION
1 DEDICATED IPv4

That was a really smart purchase in a great location.
I am sure that you will really enjoy this VPS.

KASSA

@VirMach said:

@KASSA said:

@VirMach said:

@KASSA said: Thank you brother, I have already two tickets，check this out
After Ticket #873080 was submitted, it was closed without solving any problems. The reason for the closure turned out to be: Some employees thought that the problem was solved, so it was closed.

This kind of reply makes me a little confused, obviously nothing has been solved.

A new ticket was added later. It has been more than 12 hours and there is no movement, which is a bit sad.

The virmach service in my mind is not like this

We applied the common patch to all of those, and if that didn't fix it then it's more complicated.

Make sure you only have one ticket that's open, if the other closed and you opened a new one that's fine as long as you mentioned the previous patch didn't work but if you have two tickets open it will only delay resolution.

I did not submit two tickets at the same time. I submitted Ticket #386644 after Ticket #873080 was closed by your mistake.

Ticket #386644 It has been 2 days now, and there is still no advancement.

I have no way of knowing what happened?
After purchasing your service, your control panel shows that it has been activated, but in fact the machine was not delivered at all.

The ticket has no progress, no feedback, I have no choice but to post here

If it's the issue I think it is based on your post here then it is already activated, but there may be issues with controls. Of course if reinstall doesn't function then it's effectively not a useful machine.

All of these have already been corrected on the tickets specifically created using the control panel issue button. I do apologize if your initial ticket was incorrectly closed. It should not have been closed on out end, I'll see what happened. This was only supposed to be marked as "answered" which means we needed to make sure you could reply back. Checking that now and will edit my post. (edit3) I initially diagnosed this correctly (here) but your second or third reply mentioning your other ticket made me think it's something else.

(edit) This was a result of an error on our end with activation and not an issue with the control panel, but it looked like a control panel issue at a glance so it went into the wrong queue and fixed incorrectly. I'm resolving it now and moving your due date up.

(edit2) Your second ticket was flagged correctly, it was internally on a list of more complicated issues not involving control panel issues. The queue time is unfortunately normal for such flags.

it works, thx bro.

with you guys got a greatsales on BF promotion

Proxecure

@KASSA said:

@FrankZ said:

@KASSA said: The ticket has no progress, no feedback, I have no choice but to post here

Since you are relatively new here I will try to be kind.
When you make a sale like this and have an automated provisioning system inevitably a few of these provisionings will fail. Nobody is trying to rip you off and you will get your server within a few days if you open a ticket and are patient. If you bitch on this forum you will probably get refunded and be marked as a problem client which will make it more difficult to order from this provider in the future. The choice is yours.

So？Try not bitch yourself，i m talking with virmach,not you,just be polite

😂😁

abiaolaoge

@VirMach
Maybe your AUP is out of date:

"Customer’s Service cannot average more than 80 IOPS within any two (2) hour period"

This is the HDD usage policy, we need the SSD and NVME usage policy.

donli

yoursunny

@abiaolaoge said:
@VirMach
Maybe your AUP is out of date:

"Customer’s Service cannot average more than 80 IOPS within any two (2) hour period"

This is the HDD usage policy, we need the SSD and NVME usage policy.

I don't have an issue limiting myself to HDD IOPS, but I need to be able to measure it.
SolusVM doesn't tell me what IOPS my server is using.
If I can't measure, how am I suppose to limit?

VirMach

@abiaolaoge said:
@VirMach
Maybe your AUP is out of date:

"Customer’s Service cannot average more than 80 IOPS within any two (2) hour period"

This is the HDD usage policy, we need the SSD and NVME usage policy.

It's been out of date since the beginning, it's just meant to be absolute lowest we'd ever contact you about but we have done that to pretty much zero customers for 80 IOPS. I say pretty much just in case I'm forgetting some weird case that was 80 IOPS with more intensive operations. I really don't think anyone should be worried. You can quote me here if you read this message (anyone reading this) and you do have problems. Then we can go over what happened and adjust the anti-abuse script accordingly (we've already been doing this for years to accommodate pretty much every legitimate use case or to reduce usage level for specific applications that had I/O issues.)

Changing the terms becomes problematic so since we've delayed a change for now for some time, I'll see if we can have a better explanation page (with fine print still referencing ToS.)

Warkos

$8.38/yr - BUFFALO, NY / 3 vCPU / 3838M RAM / 83G SSD / 8383G BW / 1 IPs

I was paying it and it dissapeared

FrankZ

@Warkos said: I was paying it and it dissapeared

same here

_MS_

Not cool, @VirMach. So many layers before final Submit.

user123

Nooooooo! I got lucky enough to see the deal and add it to my cart...but then I got "Remote Transaction Failure. Please Contact Support." when submitting my payment info (

Warkos

@user123 said:
Nooooooo! I got lucky enough to see the deal and add it to my cart...but then I got "Remote Transaction Failure. Please Contact Support." when submitting my payment info (

same

samm

that went fast.. I was waiting for cheap Buffalo and finally got but couldn't get it.

_MS_

Who did get it?

samm

@VirMach please more 8.38 Buffalo.

_MS_

$4.34/yr
KVM - 1 GIGABIT
3434MB RAM
3 vCORE
43GB SSD (RAID 10)
4343GB BANDWIDTH
LOS ANGELES, CA LOCATION
1 DEDICATED IPv4

atomi

Virbot gone crazy....and I love it!

samm

4.34 LA but don't need this location

user123

Huh, and this half-deal disappeared after I hit submit. Guess I missed it xD.

ehab

pattern changed , virmach is keeping us awake-

o_be_one

So quick!!

Warkos

MS said:
$4.34/yr
KVM - 1 GIGABIT
3434MB RAM
3 vCORE
43GB SSD (RAID 10)
4343GB BANDWIDTH
LOS ANGELES, CA LOCATION
1 DEDICATED IPv4

yes finally! I managed to grab this

user123

@o_be_one said:
So quick!!

Ikr? Even I can last 8 seconds. Sometimes.