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The way @falzo phrased it might not have been the most polite one but the underlying question is still legitimate.
Among many other things you did claim not to have funds anymore to actually honour the necessary refunds. Now however that apparently dramatically changed. It should be no surprise that people start wondering.
You are basically backpedalling on almost all your earlier statements and now state the exact opposite. Have you considered a career in politics instead of hosting? SCNR
And yes, I'd also like to follow-up on @mksh's question about the email to @cccat
Very professional provider. Quoted for archival purposes.
This thread is going nowhere.
Oh well you can't expect a real answer as it's not really any of anyone's business.
So potentional costumers should'nt be concerned with the possibility of getting an inequal treatment. I see.
Exactly.
In terms of keeping your customers trust it is, you said A and now say B with no explanation or proof to back it up, what should your customers believe?
True, but neither should you be eventually suprised when people will perceive your business and your business ethics in a very "particular" way. All people are asking here is that you are upfront, but you seem to be trying to cover up as much as possible and hide facts behind a smokescreen. Maybe thats not how it is but thats how it seems I am afraid.
Also, considering that you have avoided the question about the email to your Chinese customers now five times I guess we can safely assume they have not received it. There goes another statement, that all customers were duly informed by now.
I understand. Things are still being fixed. And if they don't like that I'm terminating yearly customers and refunding unused months, pretty tough luck. I'm correcting the mistakes made. At the time I stated I did not have funds, I was not lying.. I did not have funds.
Thats unpleasant but not the main issue. This has not been the main issue now already for quite a few pages in this thread. Please understand that.
Fair enough, but please also understand that people were initially suprised that you did not have enough funds to refund people when you "just" received the money from their orders. And naturally people are further surprised when now these funds suddenly appear.
You might be all honest about this, this I can't tell. What I can tell is that it all leaves a somewhat bad picture and if you had been more upfront on these last two pages (since you posted that everybody gets refunded) and left less of an impression that you are covering up things, it would have spared a lot of this "drama".
And I'd still repeat @mksh's question about the email to @cccat however.
Sigh, the money went to pay for new servers because of a flaw. I do not thin provision disk space. When someone orders a VPS from me, they got the entirety of the disk space.
I ended up ordering 5 new servers.. one of them out of pocket (the most expensive one) after getting a bit stressed out about the servers filling up as soon as I deployed them.
I obviously cannot sustain that. My plan was to move everyone to the large server but I was, quite frankly, overcharged for the server. I'll be addressing that with the server provider soon enough.
So to answer this, it happened in such a blur, I scrambled to fill the orders but didn't really know what people were ordering.. just that they were being ordered.
Forget it. He is not going to answer that one and the reasons are obvious.
I still don't know what I supposedly haven't answered.
Ah common. Don't play stupid. I asked you 2 times and @cccat asked you multiple times before. I am not going to help you read.
LET, home of poor customer and cannibalic provider... no wonder thread like this so interesting.
ok, understandable. so ... now the problem is OP didn't have money for the extra server & refund.
if you (LET) want to help, then give him (@ServerHand) solution. digging the past problem will not help.
my suggestion for @ServerHand rent some credit (from legal sources ofc) for one year operational and some refund request. then don't offer renewal for problematic services.
Received an email today which provides with a form link to get refunded.
Have submitted that form and wait for getting refunded.
Don't know how long will it take.
I'm not wanting to terminate your service if you are a LET member. Please submit a ticket and I'll mark you down on the spreadsheet if you still want to keep the year. I'll be resetting everyone's service date in the next phase for all the headache the past few weeks have been.
Forgot to mention, if you still want a refund, they will be processed as accounts are terminated tomorrow.
It is too late now.
I have already bought another vps from other provider.
Please just give me a refund, thank you.
.
oh, LET
no wonder, we did not do BF offers this year .
Well, that, and you're a cunt.
I do not want painful death with no money
Then you don't want to accept certain traffic.
Can we stop kicking a man when he's down now? He's accountable to nobody here.
You have your options - take it or leave it.
I agree.
I disagree. He's accountable to people who ordered services from here.
And that now applies to all Customers or LET only Customers ? I’m asking as your Customer from China here states that he did not receive any email, which implies you’re still trying to give different treatments to different groups of people.
What is the default action if the Customer doesn’t fill your Google docs ?
-- Edit --
Oops, I think I replied the wrong thread...
But this one is really a good lession for those don't get used to WHMCS...