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DeluxHost.net | VPS Restock | Improved Storage Servers! | Z / T / Q | Highly DDoS Protected | NL

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Comments

  • DeluxHostDeluxHost Member, Patron Provider

    We are checking now!

    And in some Hours i can check all your tickets, sorry for the delay

    Thanked by 1DK87
  • @DK87 said:
    can confirm multiple routing/connection issues between NL instances and widespread network resources such as cloudflare networks, github, google.

    same , severe network issue IPV4 fails, IPV6 Works , Opened a ticket 10 hrs ago

  • And here we go again.... if it looks like to good to be true, it is to good to be true!

                                            My traceroute  [v0.95]
    xxxxxx (141.11.xxx.xxxx) -> 147.135.xxx.xxx (147.135.xxx.xxx)                 2026-10-20T10:49:20+0200
    Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                                                 Packets               Pings
     Host                                                      Loss%   Snt   Last   Avg  Best  Wrst StDev
     1. hosted-by.deluxhost.net                                 0.0%    17    1.6   1.7   0.8   6.0   1.3
     2. (waiting for reply)
     3. be105.fra-fra15-sbb2-8k.de.eu                           0.0%    17   20.6  21.1  18.3  26.7   2.5
     4. (waiting for reply)
     5. be105.fra-fra15-sbb2-8k.de.eu                           0.0%    16   31.0  41.0  18.3 334.6  78.3
     6. be104.lil1-rbx8-sbb2-nc5.fr.eu                          0.0%    16   17.7  19.4  17.6  25.1   2.5
     7. 37.59.16.24                                             0.0%    16   20.4  22.3  19.7  32.9   3.5
     8. (waiting for reply)
    
  • ni8maresni8mares Member
    edited October 20

    I think the issue is now resolved. Check it guys
    (not fully fixed on all servers though)

    Thanked by 1DK87
  • DeluxHostDeluxHost Member, Patron Provider

    @ni8mares said:
    I think the issue is now resolved. Check it guys
    (not fully fixed on all servers though)

    it will be completely resolved shortly

    Thanked by 1DK87
  • @DeluxHost said:

    @ni8mares said:
    I think the issue is now resolved. Check it guys
    (not fully fixed on all servers though)

    it will be completely resolved shortly

    thanks. i was waiting to see if you guys are going to clarify and give us any update on your status page or not :(

  • DK87DK87 Member
    edited October 20

    back 2 business :)

                                           My traceroute  [v0.95]
        dh1-greenworks -> abuseipdb.com (172.67.70.74)      2026-10-20T10:42:32+0100
        Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                                           Packets               Pings
         Host                                            Loss%   Snt   Last   Avg  Best  Wrst StDev
         1. hosted-by.deluxhost.net                       3.2%    31   10.8   6.2   0.7  23.5   6.1
         2. 172.16.253.140                                0.0%    31   63.5  37.7   8.4 128.6  27.4
         3. pletx-cr1-egh.cr1.egh.as49581.net             0.0%    31   13.4   9.7   4.7  26.1   6.2
         4. ae1.987.edge2.egh.as49581.net                 0.0%    31   21.5  25.9   4.5 120.2  28.1
         5. as13335.frys-ix.net                           0.0%    30    8.6  15.2   7.4  61.0  12.7
         6. 141.101.65.185                                0.0%    30    7.2   7.9   7.2  11.4   0.9
         7. 141.101.65.239                                0.0%    30    7.7  14.0   7.7  91.2  15.7
         8. 172.67.70.74                                  0.0%    30    7.9   8.4   7.6  14.5   1.3
    
    Thanked by 1DeluxHost
  • And this is already going on for the second week, the servers are simply not usable:

    HOST: *******                                    Loss%   Snt   Last   Avg  Best  Wrst StDev
      1. AS214677 gateway.deluxhost.net              53.0%   100  131.6 394.9  27.6 841.9 206.4
      2. AS12586  5.230.0.2                          47.0%   100  336.8 384.6  53.4 1019. 244.9
      3. AS???    cloudflare.anc.kleyrex.net         53.0%   100  169.3 365.2  12.3 1063. 233.4
      4. AS13335  162.158.84.79                      52.0%   100  228.9 369.2  79.8 901.9 210.4
      5. AS13335  162.158.84.39                      45.0%   100   25.1 387.8  25.1 927.9 225.4
      6. AS13335  one.one.one.one (1.1.1.1)          43.0%   100  160.0 426.8   6.8 954.1 242.2
    
    Thanked by 1Starnberg
  • i'm 3 months into a plan, gave it away to some shady dude on telegram, not worth my time they waste my money GL with that dude.

  • nfnnfn Veteran

    The service is a joke. I opened a ticket requesting a refund, but it took several days to receive a reply. When they finally responded, they told me that the refund window had expired.

    They offered to move me to another host, which I accepted, giving up on the original service. However, it turned out to be a lost cause. The server is incredibly slow, despite multiple attempts to install the OS. The server wouldn't even boot properly in the first place.

    To be fair, given how little you pay for this service, I guess you can't expect much. Still, even at this price point, I expected something that actually works.

    Overall, this has been a terrible experience, with poor performance, wasted time, and disappointing customer support. I would not recommend this service.

  • DeluxHostDeluxHost Member, Patron Provider
    edited October 20

    ****> @GrigoriJ said:

    And this is already going on for the second week, the servers are simply not usable:

    HOST: *******                                    Loss%   Snt   Last   Avg  Best  Wrst StDev
      1. AS214677 gateway.deluxhost.net                53.0%   100  131.6 394.9  27.6 841.9 206.4
      2. AS12586  5.230.0.2                          47.0%   100  336.8 384.6  53.4 1019. 244.9
      3. AS???    cloudflare.anc.kleyrex.net       53.0%   100  169.3 365.2  12.3 1063. 233.4
      4. AS13335  162.158.84.79                      52.0%   100  228.9 369.2  79.8 901.9 210.4
      5. AS13335  162.158.84.39                      45.0%   100   25.1 387.8  25.1 927.9 225.4
      6. AS13335  one.one.one.one (1.1.1.1)          43.0%   100  160.0 426.8   6.8 954.1 242.2
    

    I haven’t seen this issue for two weeks, so I don’t know what you’re referring to, and I don’t know how to help you

  • DeluxHostDeluxHost Member, Patron Provider

    @LEBUserJoe said:
    i'm 3 months into a plan, gave it away to some shady dude on telegram, not worth my time they waste my money GL with that dude.

    If you could tell us why you had a negative experience, we could certainly make improvements and understand what went wrong; simply stating this, however, is not very helpful.

  • DeluxHostDeluxHost Member, Patron Provider

    @nfn said:
    The service is a joke. I opened a ticket requesting a refund, but it took several days to receive a reply. When they finally responded, they told me that the refund window had expired.

    They offered to move me to another host, which I accepted, giving up on the original service. However, it turned out to be a lost cause. The server is incredibly slow, despite multiple attempts to install the OS. The server wouldn't even boot properly in the first place.

    To be fair, given how little you pay for this service, I guess you can't expect much. Still, even at this price point, I expected something that actually works.

    Overall, this has been a terrible experience, with poor performance, wasted time, and disappointing customer support. I would not recommend this service.

    What is your ticket ID?

  • DeluxHostDeluxHost Member, Patron Provider

    @ni8mares said:

    @DeluxHost said:

    @ni8mares said:
    I think the issue is now resolved. Check it guys
    (not fully fixed on all servers though)

    it will be completely resolved shortly

    thanks. i was waiting to see if you guys are going to clarify and give us any update on your status page or not :(

    I’ll post shortly, we’re still figuring out the root of the problem.

  • @DeluxHost said:
    ****> @GrigoriJ said:

    And this is already going on for the second week, the servers are simply not usable:

    HOST: *******                                    Loss%   Snt   Last   Avg  Best  Wrst StDev
      1. AS214677 gateway.deluxhost.net              53.0%   100  131.6 394.9  27.6 841.9 206.4
      2. AS12586  5.230.0.2                          47.0%   100  336.8 384.6  53.4 1019. 244.9
      3. AS???    cloudflare.anc.kleyrex.net         53.0%   100  169.3 365.2  12.3 1063. 233.4
      4. AS13335  162.158.84.79                      52.0%   100  228.9 369.2  79.8 901.9 210.4
      5. AS13335  162.158.84.39                      45.0%   100   25.1 387.8  25.1 927.9 225.4
      6. AS13335  one.one.one.one (1.1.1.1)          43.0%   100  160.0 426.8   6.8 954.1 242.2
    

    I haven’t seen this issue for two weeks, so I don’t know what you’re referring to, and I don’t know how to help you

    TMV4SFHZLM74H

  • This provider is terrible. They keep lying to customers and dragging their feet instead of resolving issues. Absolutely zero credibility. Stay away from this provider.

  • DeluxHostDeluxHost Member, Patron Provider

    @GrigoriJ said:

    @DeluxHost said:
    ****> @GrigoriJ said:

    And this is already going on for the second week, the servers are simply not usable:

    HOST: *******                                    Loss%   Snt   Last   Avg  Best  Wrst StDev
      1. AS214677 gateway.deluxhost.net                53.0%   100  131.6 394.9  27.6 841.9 206.4
      2. AS12586  5.230.0.2                          47.0%   100  336.8 384.6  53.4 1019. 244.9
      3. AS???    cloudflare.anc.kleyrex.net       53.0%   100  169.3 365.2  12.3 1063. 233.4
      4. AS13335  162.158.84.79                      52.0%   100  228.9 369.2  79.8 901.9 210.4
      5. AS13335  162.158.84.39                      45.0%   100   25.1 387.8  25.1 927.9 225.4
      6. AS13335  one.one.one.one (1.1.1.1)          43.0%   100  160.0 426.8   6.8 954.1 242.2
    

    I haven’t seen this issue for two weeks, so I don’t know what you’re referring to, and I don’t know how to help you

    TMV4SFHZLM74H

    Will check soon

  • DeluxHostDeluxHost Member, Patron Provider

    @nibaba said:
    This provider is terrible. They keep lying to customers and dragging their feet instead of resolving issues. Absolutely zero credibility. Stay away from this provider.

    absolutely 😆

    Thank you for your detailed feedback

    Thanked by 1nibaba
  • memokmemok Member

    A provider that pockets your money and never issues a refund.
    I also don’t understand why they are still allowed on this forum, given the sheer number of complaints against them.
    They never provide a real response; they just leave support tickets pending indefinitely.
    Even after days have passed, they still won’t refund your money.
    All they offer here are generic, boilerplate replies.
    They try to project an image of being helpful—but that’s not the reality.
    Stay away from this company. @DeluxHost

    Thanked by 2nibaba krawed21
  • @memok said:
    A provider that pockets your money and never issues a refund.
    I also don’t understand why they are still allowed on this forum, given the sheer number of complaints against them.
    They never provide a real response; they just leave support tickets pending indefinitely.
    Even after days have passed, they still won’t refund your money.
    All they offer here are generic, boilerplate replies.
    They try to project an image of being helpful—but that’s not the reality.
    Stay away from this company. @DeluxHost

    True.

  • DeluxHostDeluxHost Member, Patron Provider

    @nibaba said:

    @memok said:
    A provider that pockets your money and never issues a refund.
    I also don’t understand why they are still allowed on this forum, given the sheer number of complaints against them.
    They never provide a real response; they just leave support tickets pending indefinitely.
    Even after days have passed, they still won’t refund your money.
    All they offer here are generic, boilerplate replies.
    They try to project an image of being helpful—but that’s not the reality.
    Stay away from this company. @DeluxHost

    True.

    It’s so true that you yourself said you aren’t even a client of ours, so it seems to me that you’re basing your claims on something you don’t even know about 😄

  • DeluxHostDeluxHost Member, Patron Provider

    @memok said:
    A provider that pockets your money and never issues a refund.
    I also don’t understand why they are still allowed on this forum, given the sheer number of complaints against them.
    They never provide a real response; they just leave support tickets pending indefinitely.
    Even after days have passed, they still won’t refund your money.
    All they offer here are generic, boilerplate replies.
    They try to project an image of being helpful—but that’s not the reality.
    Stay away from this company. @DeluxHost

    Do you have a ticket I can look at, to understand what happened? Or are these just assumptions? I’m asking so I can better understand the situation and help you.

  • #TMVBSZEY0FO1C

    80 hours+ no responses. Pratically unusable due to severe network problem.

    No refund, no technical support, I have no idea wtf you guys are doing

    Thanked by 1nibaba
  • memokmemok Member

    @DeluxHost said:

    @memok said:
    A provider that pockets your money and never issues a refund.
    I also don’t understand why they are still allowed on this forum, given the sheer number of complaints against them.
    They never provide a real response; they just leave support tickets pending indefinitely.
    Even after days have passed, they still won’t refund your money.
    All they offer here are generic, boilerplate replies.
    They try to project an image of being helpful—but that’s not the reality.
    Stay away from this company. @DeluxHost

    Do you have a ticket I can look at, to understand what happened? Or are these just assumptions? I’m asking so I can better understand the situation and help you.

    And this, right here, is proof of their dishonesty.
    What did I say? They keep you waiting, they don’t respond, and they don’t issue refunds.
    FRAUDSTERS.
    That’s exactly the right word for them.
    They’re still asking for a support ticket number—just another way to stall.
    I’ve written off that money, but make no mistake: you are a company of FRAUDSTERS AND SCAMMERS.

    Thanked by 1DeluxHost
  • DeluxHostDeluxHost Member, Patron Provider

    @samoyed24 said:
    #TMVBSZEY0FO1C

    80 hours+ no responses. Pratically unusable due to severe network problem.

    No refund, no technical support, I have no idea wtf you guys are doing

    Nothing different from what we always do, helping you out and resolving issues. If there’s any holdup in the resolution of tickets, just let me know, I don’t see any other problems at the moment.

  • DeluxHostDeluxHost Member, Patron Provider

    @memok said:

    @DeluxHost said:

    @memok said:
    A provider that pockets your money and never issues a refund.
    I also don’t understand why they are still allowed on this forum, given the sheer number of complaints against them.
    They never provide a real response; they just leave support tickets pending indefinitely.
    Even after days have passed, they still won’t refund your money.
    All they offer here are generic, boilerplate replies.
    They try to project an image of being helpful—but that’s not the reality.
    Stay away from this company. @DeluxHost

    Do you have a ticket I can look at, to understand what happened? Or are these just assumptions? I’m asking so I can better understand the situation and help you.

    And this, right here, is proof of their dishonesty.
    What did I say? They keep you waiting, they don’t respond, and they don’t issue refunds.
    FRAUDSTERS.
    That’s exactly the right word for them.
    They’re still asking for a support ticket number—just another way to stall.
    I’ve written off that money, but make no mistake: you are a company of FRAUDSTERS AND SCAMMERS.

    It seems very easy these days to speak up and accuse anyone of a scam. 😄

  • memokmemok Member

    @DeluxHost said:

    @memok said:

    @DeluxHost said:

    @memok said:
    A provider that pockets your money and never issues a refund.
    I also don’t understand why they are still allowed on this forum, given the sheer number of complaints against them.
    They never provide a real response; they just leave support tickets pending indefinitely.
    Even after days have passed, they still won’t refund your money.
    All they offer here are generic, boilerplate replies.
    They try to project an image of being helpful—but that’s not the reality.
    Stay away from this company. @DeluxHost

    Do you have a ticket I can look at, to understand what happened? Or are these just assumptions? I’m asking so I can better understand the situation and help you.

    And this, right here, is proof of their dishonesty.
    What did I say? They keep you waiting, they don’t respond, and they don’t issue refunds.
    FRAUDSTERS.
    That’s exactly the right word for them.
    They’re still asking for a support ticket number—just another way to stall.
    I’ve written off that money, but make no mistake: you are a company of FRAUDSTERS AND SCAMMERS.

    It seems very easy these days to speak up and accuse anyone of a scam. 😄

    @DeluxHost said:

    @memok said:

    @DeluxHost said:

    @memok said:
    A provider that pockets your money and never issues a refund.
    I also don’t understand why they are still allowed on this forum, given the sheer number of complaints against them.
    They never provide a real response; they just leave support tickets pending indefinitely.
    Even after days have passed, they still won’t refund your money.
    All they offer here are generic, boilerplate replies.
    They try to project an image of being helpful—but that’s not the reality.
    Stay away from this company. @DeluxHost

    Do you have a ticket I can look at, to understand what happened? Or are these just assumptions? I’m asking so I can better understand the situation and help you.

    And this, right here, is proof of their dishonesty.
    What did I say? They keep you waiting, they don’t respond, and they don’t issue refunds.
    FRAUDSTERS.
    That’s exactly the right word for them.
    They’re still asking for a support ticket number—just another way to stall.
    I’ve written off that money, but make no mistake: you are a company of FRAUDSTERS AND SCAMMERS.

    It seems very easy these days to speak up and accuse anyone of a scam. 😄

    It’s not just me; hundreds of people share the same view.

  • StarnbergStarnberg Member
    edited October 20

    Network in Frankfurt is total crap right now. It used to be like that for a few hours every now and then since before September, 25, but it also was ok for longer stretches in between. Since Friday or so, it is total crap all the time.

    Any chance to get this fixed? TMUH24SUU88G5

    Inside out:

    $ mtr -brc 1000 1.1.1.1
    Start: 2026-10-20T13:44:58+0000
    HOST: vps-fra9                    Loss%   Snt   Last   Avg  Best  Wrst StDev
      1.|-- 31.56.7.1                 32.7%  1000   86.4 188.5   0.8 1103. 181.0
      2.|-- 5.230.0.2                 34.9%  1000  187.7 196.3   1.0 900.8 175.4
      3.|-- cloudflare.anc.kleyrex.ne 35.1%  1000   52.5 188.2   1.0 855.9 170.6
      4.|-- 162.158.84.79             32.9%  1000  121.0 200.8   1.1 1488. 197.4
      5.|-- 162.158.84.35             32.3%  1000   14.2 183.9   1.5 922.5 173.0
      6.|-- one.one.one.one (1.1.1.1) 33.4%  1000    3.9 189.1   1.1 1168. 181.2
    

    Given the average RTT to the first hop of 188.5 ms, and loss of almost a third of packets, it seems like the issue is on the host, or between the host and the gateway, or at the gateway.

    Outside in:

    $ mtr -brc 100 -f 3 2a12:bec4:1da0:x::y
    Start: 2026-10-20T14:11:02+0000
    HOST: vps-fra3                    Loss%   Snt   Last   Avg  Best  Wrst StDev
      3.|-- as6939.frankfurt.megaport  0.0%   100    2.0   3.0   1.5   5.0   0.8
      4.|-- be3.core4.fra1.he.net (20 39.0%   100    3.4   3.4   2.0   9.2   1.1
      5.|-- 2001:470:3d0:1::2          0.0%   100    2.0   1.4   0.7  16.6   2.0
      6.|-- 2a12:bec4:1da0:x::y       20.0%   100    2.9  89.7   1.1 594.1 120.9
    
    $ mtr -b4rc 100 -f 3 31.56.a.b
    Start: 2026-10-20T14:14:17+0000
    HOST: vps-fra3                    Loss%   Snt   Last   Avg  Best  Wrst StDev
      3.|-- as6939.frankfurt.megaport  0.0%   100    3.4   3.2   1.7   5.6   0.8
      4.|-- be3.core4.fra1.he.net (18 15.0%   100    4.7   3.4   1.6   6.0   0.8
      5.|-- 184.104.203.242            0.0%   100    0.8   1.0   0.7   4.1   0.6
      6.|-- 31.56.a.b                 28.0%   100  293.5 134.5   1.3 645.5 152.4
    

    Again, the last hop to the VPS seems to be the issue.

    Thanks!

  • I was a customer before, lucky that I am not anymore, I just hope you guys should deserve some punishment by the GOD due to your sheer dishonesty.

    Thanked by 1DeluxHost
  • @DeluxHost, what exactly are you so happy about ? Your services are faulty, so what's your problem ? Now I'm just waiting for your forum sycophants to show up ;)

    Thanked by 1nibaba
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