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We are checking now!
And in some Hours i can check all your tickets, sorry for the delay
same , severe network issue IPV4 fails, IPV6 Works , Opened a ticket 10 hrs ago
And here we go again.... if it looks like to good to be true, it is to good to be true!
I think the issue is now resolved. Check it guys
(not fully fixed on all servers though)
it will be completely resolved shortly
thanks. i was waiting to see if you guys are going to clarify and give us any update on your status page or not
back 2 business
And this is already going on for the second week, the servers are simply not usable:
i'm 3 months into a plan, gave it away to some shady dude on telegram, not worth my time they waste my money GL with that dude.
The service is a joke. I opened a ticket requesting a refund, but it took several days to receive a reply. When they finally responded, they told me that the refund window had expired.
They offered to move me to another host, which I accepted, giving up on the original service. However, it turned out to be a lost cause. The server is incredibly slow, despite multiple attempts to install the OS. The server wouldn't even boot properly in the first place.
To be fair, given how little you pay for this service, I guess you can't expect much. Still, even at this price point, I expected something that actually works.
Overall, this has been a terrible experience, with poor performance, wasted time, and disappointing customer support. I would not recommend this service.
****> @GrigoriJ said:
I haven’t seen this issue for two weeks, so I don’t know what you’re referring to, and I don’t know how to help you
If you could tell us why you had a negative experience, we could certainly make improvements and understand what went wrong; simply stating this, however, is not very helpful.
What is your ticket ID?
I’ll post shortly, we’re still figuring out the root of the problem.
TMV4SFHZLM74H
This provider is terrible. They keep lying to customers and dragging their feet instead of resolving issues. Absolutely zero credibility. Stay away from this provider.
Will check soon
absolutely 😆
Thank you for your detailed feedback
A provider that pockets your money and never issues a refund.
I also don’t understand why they are still allowed on this forum, given the sheer number of complaints against them.
They never provide a real response; they just leave support tickets pending indefinitely.
Even after days have passed, they still won’t refund your money.
All they offer here are generic, boilerplate replies.
They try to project an image of being helpful—but that’s not the reality.
Stay away from this company. @DeluxHost
True.
It’s so true that you yourself said you aren’t even a client of ours, so it seems to me that you’re basing your claims on something you don’t even know about 😄
Do you have a ticket I can look at, to understand what happened? Or are these just assumptions? I’m asking so I can better understand the situation and help you.
#TMVBSZEY0FO1C
80 hours+ no responses. Pratically unusable due to severe network problem.
No refund, no technical support, I have no idea wtf you guys are doing
And this, right here, is proof of their dishonesty.
What did I say? They keep you waiting, they don’t respond, and they don’t issue refunds.
FRAUDSTERS.
That’s exactly the right word for them.
They’re still asking for a support ticket number—just another way to stall.
I’ve written off that money, but make no mistake: you are a company of FRAUDSTERS AND SCAMMERS.
Nothing different from what we always do, helping you out and resolving issues. If there’s any holdup in the resolution of tickets, just let me know, I don’t see any other problems at the moment.
It seems very easy these days to speak up and accuse anyone of a scam. 😄
It’s not just me; hundreds of people share the same view.
Network in Frankfurt is total crap right now. It used to be like that for a few hours every now and then since before September, 25, but it also was ok for longer stretches in between. Since Friday or so, it is total crap all the time.
Any chance to get this fixed? TMUH24SUU88G5
Inside out:
Given the average RTT to the first hop of 188.5 ms, and loss of almost a third of packets, it seems like the issue is on the host, or between the host and the gateway, or at the gateway.
Outside in:
Again, the last hop to the VPS seems to be the issue.
Thanks!
I was a customer before, lucky that I am not anymore, I just hope you guys should deserve some punishment by the GOD due to your sheer dishonesty.
@DeluxHost, what exactly are you so happy about ? Your services are faulty, so what's your problem ? Now I'm just waiting for your forum sycophants to show up