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On October 4th you wrote that you were thinking of buying our service, but that you had second thoughts
now you say you were our client?
How things change
Need to check this again
Use your poor meat ball on your shoulders to think about why?
Hello sir, any news when non filtered IPs will be available?
i can confirm the same. i have DE vps on subnet 31.56.7.xxx with absolutely same issues. rn vps is just idling so im not yelling for fixing it ASAP
but the problem with DE connectivity is real.
Why? Are you going to refund me? I already post it on this thread
Here is a current yabs from my Y series VPS. Please note, that this is a GB6 score and the multi core score is with 5(!) cores.
Without any load on my VPS, it is about 50-60% CPU steal.
I had to stop the YABS benchmark halfway through because the tests were taking too long.
I recently purchased a 2 TB Storage VPS, but my disk I/O results are extremely poor, with sequential read/write speeds of just 2.69/5.34 MiB/s and only 80 IOPS at 4K. Is this normal for their storage VPS plans, or should I ask support to investigate?
@DeluxHost still waiting on this one (now a week without reply) #TMV5ZWCHFIFS8
@DeluxHost Order #2377212490
+1 vCore preferred. Thank you!
@DeluxHost Could you check Ticket #WXCB-061875 it's been a few days marked "Waiting"
@DeluxHost I purchased a Z-4 VPS today and opened support ticket #TMVHIDSF9OYVR. Since purchase, the VM has been largely unusable due to repeated severe disk I/O stalls. My latest checks showed I/O PSI around 98% and jbd2/vda3-8 stuck in D state. I’ve spent nearly five hours trying to diagnose this, and the ticket is still awaiting a staff response.
I understand your team may be handling a heavy workload, and I appreciate the effort involved in investigating these issues. Since I have not yet been able to use the service I paid for, could someone please review the ticket and help move this toward a resolution as soon as possible? Thank you.
Ladies and gentlemen, please be patient. Our supplier is still working tirelessly to manufacture some convincing excuses
but z3 and t3, out of stock?
when will they be available again?
I need it by tomorrow
Are you seriously considering buying anything from them after reading the thread?
send me a ticket id please sir
send me your ip please
checking this today
soon
Considering that from the way I see the criticism sometimes comes from people who are not even our customers, I wouldn't know
Any progress on the crappy network in Frankfurt?
Inside out:
Outside in:
Lol, dude, what exactly are you trying to tell me with this message? I was your customer, and so were (or still are) the countless people who posted their ticket numbers in this thread because their tickets are being ignored
If you genuinely think that all the complaints people are posting here are just fake reviews, then you clearly shouldn't be running a hosting company
By the way, I'm still waiting for a response from you. It's been over 20 days, and my issue still hasn't been resolved
we are working on it, i'm sorry for the delay on this
unfortunately I need it immediately, I've now seen that they are expiring elsewhere, and I have to escape from there, I'm looking for something else with the same performance and price.
People simply ask for help here and send their ticket ID because I make myself available to help everyone, what would be the problem? Does having people asking for help automatically mean there are extreme problems or something else? I don't think so.
These aren't fake reviews or anything else, but people who often overdo the issue to get support quickly, creating a distorted idea.
While others rightly perhaps complain about real problems, we are not perfect so it can be there, cosining the very large number of customers, it is difficult to satisfy everyone in the same way, but we still do what we can, always trying to improve and giving super affordable prices.
Mistakenly calling us scammers, fraudsters, or telling us so many other things is ridiculous in my opinion and solves nothing.
btw Your ticket will still be resolved within 24 hours, I assure you.
These tickets don't get opened for no reason. Clearly, something has gone wrong. People wouldn't be posting here if support tickets were handled quickly and properly. Instead, many customers have to wait several days just to start using a service they've already paid for.
I can't see the contents of these tickets or what exactly people are reporting to you. However, I can judge by the benchmark results people have been posting here: poor disk speeds, extremely high CPU steal percentages, and bad network performance. These results strongly suggest that people aren't exaggerating their complaints.
If you have a large customer base, I don't see why you couldn't hire more support staff or cut back on promotional campaigns. That's just my opinion, of course. The decision is yours.
And what else am I supposed to call you? It's been 11 days since I provided my payment details, and I still haven't received a response to my message. In other words, nobody is refunding my money. Whenever I mention you and ask you to look at my ticket, you simply ignore me. When I contact your support team on Discord, I get the usual response that my ticket will be reviewed as soon as possible.
So tell me, what exactly am I supposed to call you?
It's a real shame that customers have to post here repeatedly and make their complaints public just to get you to take action. Otherwise, you seem unwilling to do anything at all.
TMVH3KHOOB5MF
Hi, is anyone else unable to log in to the DeluxHost client area at dash.deluxhost.net right now?
I was logged in earlier today. After a ticket attachment failed to upload, the page refreshed and asked me to log in again. The site says my email or password is incorrect, and the password reset email for the client area hasn’t arrived. I can still reset my password and log in to the VPS panel at vps.deluxhost.net, though.
Can anyone confirm whether they can log in to the client area?
Also, when I logged in earlier, I noticed that my ticket still hadn’t received a reply. This is completely at odds with the provider’s claim that tickets are handled within 24 hours. I’ve attached a monitoring screenshot showing the severe I/O issue below.
Ticket
TMVHIDSF9OYVR
One thing to add: I wasn’t running any write-intensive tasks at the time, yet the machine’s I/O usage inexplicably spiked. It eventually froze, and even the system logs couldn’t be written. My main suspicion is that the host node’s storage I/O was being heavily contended.