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Comments

  • deafcondeafcon Member

    @default said:
    Congratulations @DartNode for the sale! Don't let some MJJ bring you down. They will always use bots and will always complain afterwards as if they lose millions on cheap deals.

    The (nine-tailed) fox may grow grey, but never good.

    This is a bullahit message from a loser who can't keep a job. DartNode has my passport and a live face ID. Don't act like anyone who is complaining is a mjj. I'm a US resident who is an excellent customer. I don't cause any problems at all, but they have shut my account down due to abuse.

    Thanked by 2ishrak DartNode
  • defaultdefault Veteran
    edited June 24

    @deafcon said:

    @default said:
    Congratulations @DartNode for the sale! Don't let some MJJ bring you down. They will always use bots and will always complain afterwards as if they lose millions on cheap deals.

    The (nine-tailed) fox may grow grey, but never good.

    Let's unpack things a bit.

    This is a bullahit message from a loser who can't keep a job.

    You don't know me... but I shall respond to your entitled accusation with this: right now I work, I have a job — thank you for your attention on this matter.

    DartNode has my passport and a live face ID.

    You must have given it to them. Good for you, I guess.

    Don't act like anyone who is complaining is a mjj. I'm a US resident who is an excellent customer.

    MJJs also live in US, not just in a single country or a single place.

    I don't cause any problems at all, but they have shut my account down due to abuse.

    That... I shall refrain from commenting on your case because I am not the provider in this case, nor do I know the intrinsic details of your services or your account. But I must point out that you felt quite offended by my statement, even though it was not pointed to you directly! And what does this say about tough skin?! You guessed it.

  • ThePickleThePickle Member
    edited June 24

    @deafcon said:

    @default said:
    Congratulations @DartNode for the sale! Don't let some MJJ bring you down. They will always use bots and will always complain afterwards as if they lose millions on cheap deals.

    The (nine-tailed) fox may grow grey, but never good.

    This is a bullahit message from a loser who can't keep a job. DartNode has my passport and a live face ID. Don't act like anyone who is complaining is a mjj. I'm a US resident who is an excellent customer. I don't cause any problems at all, but they have shut my account down due to abuse.

    The fuck? Why do they have that? Half the MJJ's around here are US residents btw. Also.. I've followed your case in IMHO its the most ridiculous case of this whole sale and your complaint is justified.. but the guy wasn't talking about you specifically as far as I can tell.

  • Yabs for Flash Drop: VPS-3 Special ($13.99/yr - US-South Houston)
    (Note: Disk size was manually shrunk by ~10GB by me for testing. )
    Node: HOU-GOLD-2

    ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ##

    Yet-Another-Bench-Script

    v2026-05-11

    https://github.com/masonr/yet-another-bench-script

    ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ##

    Wed Jun 24 04:25:46 PM EDT 2026

    Basic System Information:

    Uptime : 0 days, 0 hours, 6 minutes
    Processor : Intel(R) Xeon(R) Gold 6148 CPU @ 2.40GHz
    CPU cores : 2 @ 2399.998 MHz
    AES-NI : ✔ Enabled
    VM-x/AMD-V : ✔ Enabled
    RAM : 3.8 GiB
    Swap : 4.0 GiB
    Disk : 90.2 GiB
    Distro : Debian GNU/Linux 13 (trixie)
    Kernel : 6.12.94+deb13-amd64
    VM Type : KVM
    IPv4/IPv6 : ✔ Online / ❌ Offline

    IPv4 Network Information:

    ISP : Snaju Development
    ASN : AS399646 Snaju Development
    Host : Snaju Development
    Location : Houston, Texas (TX)
    Country : United States

    fio Disk Speed Tests (Mixed R/W 50/50) (Partition /dev/mapper/debian13--vg-root):

    Block Size 4k (IOPS) 64k (IOPS)
    Read 153.00 KB/s (38) 2.02 MB/s (31)
    Write 164.00 KB/s (41) 2.18 MB/s (34)
    Total 317.00 KB/s (79) 4.21 MB/s (65)
    Block Size 512k (IOPS) 1m (IOPS)
    ------ --- ---- ---- ----
    Read 8.19 MB/s (16) 9.72 MB/s (9)
    Write 9.19 MB/s (17) 10.83 MB/s (10)
    Total 17.39 MB/s (33) 20.55 MB/s (19)

    iperf3 Network Speed Tests (IPv4):

    Provider Location (Link) Send Speed Recv Speed Ping
    Clouvider London, UK (10G) busy busy 107 ms
    Eranium Amsterdam, NL (100G) 855 Mbits/sec 697 Mbits/sec 120 ms
    Uztelecom Tashkent, UZ (10G) 566 Mbits/sec 377 Mbits/sec 208 ms
    Leaseweb Singapore, SG (10G) 701 Mbits/sec 385 Mbits/sec 228 ms
    Clouvider Los Angeles, CA, US (10G) 894 Mbits/sec 481 Mbits/sec 47.8 ms
    Leaseweb NYC, NY, US (10G) 904 Mbits/sec 689 Mbits/sec 38.3 ms
    Edgoo Sao Paulo, BR (1G) busy 390 Mbits/sec 138 ms

    Geekbench 6 Benchmark Test:

    Test | Value
    Single Core | 1069
    Multi Core | 1930
    Full Test | https://browser.geekbench.com/v6/cpu/18473046

    YABS completed in 16 min 34 sec

    Thanked by 2default ShalaWorks
  • @stupidgenius said:
    Yabs for Flash Drop: VPS-3 Special ($13.99/yr - US-South Houston)
    (Note: Disk size was manually shrunk by ~10GB by me for testing. )
    Node: HOU-GOLD-2

    ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ##

    Yet-Another-Bench-Script

    v2026-05-11

    https://github.com/masonr/yet-another-bench-script

    ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ##

    Wed Jun 24 04:25:46 PM EDT 2026

    Basic System Information:

    Uptime : 0 days, 0 hours, 6 minutes
    Processor : Intel(R) Xeon(R) Gold 6148 CPU @ 2.40GHz
    CPU cores : 2 @ 2399.998 MHz
    AES-NI : ✔ Enabled
    VM-x/AMD-V : ✔ Enabled
    RAM : 3.8 GiB
    Swap : 4.0 GiB
    Disk : 90.2 GiB
    Distro : Debian GNU/Linux 13 (trixie)
    Kernel : 6.12.94+deb13-amd64
    VM Type : KVM
    IPv4/IPv6 : ✔ Online / ❌ Offline

    IPv4 Network Information:

    ISP : Snaju Development
    ASN : AS399646 Snaju Development
    Host : Snaju Development
    Location : Houston, Texas (TX)
    Country : United States

    fio Disk Speed Tests (Mixed R/W 50/50) (Partition /dev/mapper/debian13--vg-root):

    Block Size 4k (IOPS) 64k (IOPS)
    Read 153.00 KB/s (38) 2.02 MB/s (31)
    Write 164.00 KB/s (41) 2.18 MB/s (34)
    Total 317.00 KB/s (79) 4.21 MB/s (65)
    Block Size 512k (IOPS) 1m (IOPS)
    ------ --- ---- ---- ----
    Read 8.19 MB/s (16) 9.72 MB/s (9)
    Write 9.19 MB/s (17) 10.83 MB/s (10)
    Total 17.39 MB/s (33) 20.55 MB/s (19)

    iperf3 Network Speed Tests (IPv4):

    Provider Location (Link) Send Speed Recv Speed Ping
    Clouvider London, UK (10G) busy busy 107 ms
    Eranium Amsterdam, NL (100G) 855 Mbits/sec 697 Mbits/sec 120 ms
    Uztelecom Tashkent, UZ (10G) 566 Mbits/sec 377 Mbits/sec 208 ms
    Leaseweb Singapore, SG (10G) 701 Mbits/sec 385 Mbits/sec 228 ms
    Clouvider Los Angeles, CA, US (10G) 894 Mbits/sec 481 Mbits/sec 47.8 ms
    Leaseweb NYC, NY, US (10G) 904 Mbits/sec 689 Mbits/sec 38.3 ms
    Edgoo Sao Paulo, BR (1G) busy 390 Mbits/sec 138 ms

    Geekbench 6 Benchmark Test:

    Test | Value
    Single Core | 1069
    Multi Core | 1930
    Full Test | https://browser.geekbench.com/v6/cpu/18473046

    YABS completed in 16 min 34 sec

    The CPU doesn't look oversold, but that IOPS are extremely low for some reason.

  • deafcondeafcon Member

    @default said:

    @deafcon said:

    @default said:
    Congratulations @DartNode for the sale! Don't let some MJJ bring you down. They will always use bots and will always complain afterwards as if they lose millions on cheap deals.

    The (nine-tailed) fox may grow grey, but never good.

    Let's unpack things a bit.

    This is a bullahit message from a loser who can't keep a job.

    You don't know me... but I shall respond to your entitled accusation with this: right now I work, I have a job — thank you for your attention on this matter.

    DartNode has my passport and a live face ID.

    You must have given it to them. Good for you, I guess.

    Don't act like anyone who is complaining is a mjj. I'm a US resident who is an excellent customer.

    MJJs also live in US, not just in a single country or a single place.

    I don't cause any problems at all, but they have shut my account down due to abuse.

    That... I shall refrain from commenting on your case because I am not the provider in this case, nor do I know the intrinsic details of your services or your account. But I must point out that you felt quite offended by my statement, even though it was not pointed to you directly! And what does this say about tough skin?! You guessed it.

    You acted like anyone complaining about this provider is full of shit and chose to act like the provider is without fault at all. I have provided evidence more than sufficient that DartNode is the problem, not me. I take your message as a personal attack, so I'll respond with an ad hominem myself. You should limit your messages to your experience with a provider and not suggest that anyone with a problem is lying or exaggerating.

  • @ShalaWorks said: The CPU doesn't look oversold, but that IOPS are extremely low for some reason.

    Yep, not sure if something is going on with the underlying HDD array, or if it is just 3 SD-cards in a trench coat.

    Probably why @yoursunny made this: https://github.com/yoursunny/freaky-fast-digital-coma

    Thanked by 1khalequzzaman
  • deafcondeafcon Member

    @ThePickle said:

    @deafcon said:

    @default said:
    Congratulations @DartNode for the sale! Don't let some MJJ bring you down. They will always use bots and will always complain afterwards as if they lose millions on cheap deals.

    The (nine-tailed) fox may grow grey, but never good.

    This is a bullahit message from a loser who can't keep a job. DartNode has my passport and a live face ID. Don't act like anyone who is complaining is a mjj. I'm a US resident who is an excellent customer. I don't cause any problems at all, but they have shut my account down due to abuse.

    The fuck? Why do they have that? Half the MJJ's around here are US residents btw. Also.. I've followed your case in IMHO its the most ridiculous case of this whole sale and your complaint is justified.. but the guy wasn't talking about you specifically as far as I can tell.

    My case is fucking bullshit. I'm tired of users that don't have problems acting like everything is fine and DartNode is super cool. I provided my passport and face ID because I'm not interested in abusing their infrastructure.

  • IDK anything about @deafcon's case, but I had a similar networking issue where 1 ip appeared to be resolving to two vps hosts issue with a different provider. (host key would change)

    I reported the issue to them via support ticket and shutdown my VM. And they replied within 5 hours and got me a new ip.

    And for those asking why they have his passport and live video, he must have triggered ID verification, I saw it pop-up for me as well. I believe whatever vendor they use claims they delete the data immediately finishing verification.

    Thanked by 1deafcon
  • SaragoldfarbSaragoldfarb Member, Megathread Squad

    @ShalaWorks said:

    @stupidgenius said:
    Yabs for Flash Drop: VPS-3 Special ($13.99/yr - US-South Houston)
    (Note: Disk size was manually shrunk by ~10GB by me for testing. )
    Node: HOU-GOLD-2

    ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ##

    Yet-Another-Bench-Script

    v2026-05-11

    https://github.com/masonr/yet-another-bench-script

    ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ##

    Wed Jun 24 04:25:46 PM EDT 2026

    Basic System Information:

    Uptime : 0 days, 0 hours, 6 minutes
    Processor : Intel(R) Xeon(R) Gold 6148 CPU @ 2.40GHz
    CPU cores : 2 @ 2399.998 MHz
    AES-NI : ✔ Enabled
    VM-x/AMD-V : ✔ Enabled
    RAM : 3.8 GiB
    Swap : 4.0 GiB
    Disk : 90.2 GiB
    Distro : Debian GNU/Linux 13 (trixie)
    Kernel : 6.12.94+deb13-amd64
    VM Type : KVM
    IPv4/IPv6 : ✔ Online / ❌ Offline

    IPv4 Network Information:

    ISP : Snaju Development
    ASN : AS399646 Snaju Development
    Host : Snaju Development
    Location : Houston, Texas (TX)
    Country : United States

    fio Disk Speed Tests (Mixed R/W 50/50) (Partition /dev/mapper/debian13--vg-root):

    Block Size 4k (IOPS) 64k (IOPS)
    Read 153.00 KB/s (38) 2.02 MB/s (31)
    Write 164.00 KB/s (41) 2.18 MB/s (34)
    Total 317.00 KB/s (79) 4.21 MB/s (65)
    Block Size 512k (IOPS) 1m (IOPS)
    ------ --- ---- ---- ----
    Read 8.19 MB/s (16) 9.72 MB/s (9)
    Write 9.19 MB/s (17) 10.83 MB/s (10)
    Total 17.39 MB/s (33) 20.55 MB/s (19)

    iperf3 Network Speed Tests (IPv4):

    Provider Location (Link) Send Speed Recv Speed Ping
    Clouvider London, UK (10G) busy busy 107 ms
    Eranium Amsterdam, NL (100G) 855 Mbits/sec 697 Mbits/sec 120 ms
    Uztelecom Tashkent, UZ (10G) 566 Mbits/sec 377 Mbits/sec 208 ms
    Leaseweb Singapore, SG (10G) 701 Mbits/sec 385 Mbits/sec 228 ms
    Clouvider Los Angeles, CA, US (10G) 894 Mbits/sec 481 Mbits/sec 47.8 ms
    Leaseweb NYC, NY, US (10G) 904 Mbits/sec 689 Mbits/sec 38.3 ms
    Edgoo Sao Paulo, BR (1G) busy 390 Mbits/sec 138 ms

    Geekbench 6 Benchmark Test:

    Test | Value
    Single Core | 1069
    Multi Core | 1930
    Full Test | https://browser.geekbench.com/v6/cpu/18473046

    YABS completed in 16 min 34 sec

    The CPU doesn't look oversold, but that IOPS are extremely low for some reason.

    My IOPS are even worse tbh. Not complaining as it's free but I sure do hold better servers for below 10/y.

    Lets see where this goes. Sure can think of a use for it!

  • defaultdefault Veteran

    @deafcon said:
    I take your message as a personal attack, so I'll respond with an ad hominem myself.

    BREAKING NEWS: I did not mention you. I did not target you. It is not all about you. The world does not spin around you. And you're not the most important person of your life.

    Feel free to have a different opinion though. MJJs do too.

    Thanked by 2Saragoldfarb Mahedi
  • @itsamemario said:

    @nghialele said:

    @keoir said:

    @vweiguang said:
    @DartNode
    I'd like to ask — does your 24/7 support actually have staff actively handling tickets? I received a response saying my ticket would be resolved within 24 hours, but it's now been 3 days with no action taken. This doesn't reflect the level of service commitment I'd expect from a professional IDC.
    Could you please let me know how much longer this is going to take?
    Thanks

    Yes we have 24/7 for support, if your ticket is in engineering that is US business hours, and we're working through the queue

    Yeah it’s morning tell your workers to go work man.

    They. Don’t. Care. That seems to be the mentality.

    Great!

  • @DartNode said:
    Happy to read about people receiving their dedicated servers! They will continue to roll out > @linda26 said:

    @keoir said:

    @vweiguang said:
    @DartNode
    I'd like to ask — does your 24/7 support actually have staff actively handling tickets? I received a response saying my ticket would be resolved within 24 hours, but it's now been 3 days with no action taken. This doesn't reflect the level of service commitment I'd expect from a professional IDC.
    Could you please let me know how much longer this is going to take?
    Thanks

    Yes we have 24/7 for support, if your ticket is in engineering that is US business hours, and we're working through the queue

    My dedi has been sitting in the queue for over 48 hours now. Several other customers who ordered around the same time as me have already received their dedi‘s, yet I still haven’t received any notification about my machine being activated.

    Your spot in the queue should be coming up then! :smile: > @ShadowLurker said:

    could have been a lot simpler if they implemented this

    100% - Will be up and running for the next giveaway and stream! :smile:

    🥱 Would be 100% better if you process tickets instead of yapping here on this forum. Thanks!

  • deafcondeafcon Member

    @default said:

    @deafcon said:
    I take your message as a personal attack, so I'll respond with an ad hominem myself.

    BREAKING NEWS: I did not mention you. I did not target you. It is not all about you. The world does not spin around you. And you're not the most important person of your life.

    Feel free to have a different opinion though. MJJs do too.

    I believe that users here should be a group that keep providers honest. It's clear from your signature that you'll sell your asshole for anyone who is willing to pay to fill it.

    Thanked by 1Mahedi
  • SaragoldfarbSaragoldfarb Member, Megathread Squad

    @default said:

    @deafcon said:
    I take your message as a personal attack, so I'll respond with an ad hominem myself.

    BREAKING NEWS: I did not mention you. I did not target you. It is not all about you. The world does not spin around you. And you're not the most important person of your life.

    Feel free to have a different opinion though. MJJs do too.

    People just being spoiled past couple of years. Highend hosts been offering deals with low-end pricing.

    At 10-12/y people should really expect slow support, no A grade hardware and have a backup plan.

    Its kinda a gamble. If you need peace of mind, up the budget :)

    Thanked by 1Crunchy7761
  • defaultdefault Veteran
    edited June 24

    @deafcon said:

    @default said:

    @deafcon said:
    I take your message as a personal attack, so I'll respond with an ad hominem myself.

    BREAKING NEWS: I did not mention you. I did not target you. It is not all about you. The world does not spin around you. And you're not the most important person of your life.

    Feel free to have a different opinion though. MJJs do too.

    I believe that users here should be a group that keep providers honest. It's clear from your signature that you'll sell your asshole for anyone who is willing to pay to fill it.

    Thank you very much for noticing my lovely signature. I must admit though that it was not my idea; I actually took it from FAT32 (credit where credit is due) and adapted it to my case.

    Reasoning as to why (to answer your "asshole" argument): providers come here with very cheap offers for the members (or bots) of this fine community — the least I can do is offer some advertising for them.

    Thanked by 1Mahedi
  • edited June 24

    @deafcon just let it go. Don't let sunk cost push you into sinking more. Tell them to refund and move on. It's pretty obvious they are in not just a little over their head, which was kinda obvious right from the start but oh well...

    Besides that i guess people mostly got what they bargained for. Some a bit more, some a bit less. "Play stupid games, win stupid prices..." that's how you say it, right?

    Further i really don't understand the massive white knighting either. Yeah, some people got a bunch of cheap stuff and for some it also actually works but the overall organization is just total garbage... no amount of cheap is going to change that.

  • deafcondeafcon Member

    @totally_not_banned said:
    @deafcon just let it go. Don't let sunk cost push you into sinking more. Tell them to refund and move on. It's pretty obvious they are in not just a little over their head, which was kinda obvious right from the start but oh well...

    Besides that i guess people mostly got what they bargained for. Some a bit more, some a bit less. "Play stupid games, win stupid prices..." that's how you say it, right?

    Besides that i really don't understand the massive white knighting either. Yeah, some people got a bunch of cheap stuff and for some it also actually works but the overall organization is just total garbage... no amount of cheap is going to change that.

    Agreed. You're 100% correct. I rolled the dice on this deal and I lost. I've processed chargebacks on 4 out of 5 VPS. I had an issue with my main CC attempting to pay for one, so I paid with another CC, so I'll submit that chargeback later. I'll be a wart on DartNode's future offers and that is it.

    Thanked by 1itsamemario
  • @deafcon said:

    @totally_not_banned said:
    @deafcon just let it go. Don't let sunk cost push you into sinking more. Tell them to refund and move on. It's pretty obvious they are in not just a little over their head, which was kinda obvious right from the start but oh well...

    Besides that i guess people mostly got what they bargained for. Some a bit more, some a bit less. "Play stupid games, win stupid prices..." that's how you say it, right?

    Besides that i really don't understand the massive white knighting either. Yeah, some people got a bunch of cheap stuff and for some it also actually works but the overall organization is just total garbage... no amount of cheap is going to change that.

    Agreed. You're 100% correct. I rolled the dice on this deal and I lost. I've processed chargebacks on 4 out of 5 VPS. I had an issue with my main CC attempting to pay for one, so I paid with another CC, so I'll submit that chargeback later. I'll be a wart on DartNode's future offers and that is it.

    Thanked by 1deafcon
  • deafcondeafcon Member

    @Saragoldfarb said:

    @default said:

    @deafcon said:
    I take your message as a personal attack, so I'll respond with an ad hominem myself.

    BREAKING NEWS: I did not mention you. I did not target you. It is not all about you. The world does not spin around you. And you're not the most important person of your life.

    Feel free to have a different opinion though. MJJs do too.

    People just being spoiled past couple of years. Highend hosts been offering deals with low-end pricing.

    At 10-12/y people should really expect slow support, no A grade hardware and have a backup plan.

    Its kinda a gamble. If you need peace of mind, up the budget :)

    For the record, I have no particular need for DartNode's services. their Orlando POP was very interesting for my personal projects, but I would never have said a word if issue resolution was just slow. I draw the line a shutting down my account because they can't manage their own network though. You screamed like a banshee when Velox charged your CC without the right to do so, I liken my problem to that.

  • defaultdefault Veteran
    edited June 24

    @totally_not_banned said:
    @deafcon just let it go. Don't let sunk cost push you into sinking more. Tell them to refund and move on. It's pretty obvious they are in not just a little over their head, which was kinda obvious right from the start but oh well...

    Besides that i guess people mostly got what they bargained for. Some a bit more, some a bit less. "Play stupid games, win stupid prices..." that's how you say it, right?

    Besides that i really don't understand the massive white knighting either. Yeah, some people got a bunch of cheap stuff and for some it also actually works but the overall organization is just total garbage... no amount of cheap is going to change that.

    Exactly! If the deal is not right, then the deal is not right. One should simply move on, or move away, when the service is not right. For mistakes there are tools like refunds and chargebacks.

    At the end of the day is not the fault of some employees (trying to work and survive nowadays) when some manager is greedy and organises deals that their company can't handle. It is quite obvious this whole event was poorly managed by the management (not by the employees), but it is not the fault of some employees who really tried their best with the little resources they had. Many times the management is very greedy and bits more than it can chew hiding behind a "can do" attitude.

    My guess is that when all this dust will get settled, the manager will run away by selling the business and come up with some new great venture again. He did fail in his past endeavours, and will likely do it again. However, this would be a good outcome, because there could also be a bad outcome of summer host — hopefully this won't happen because I don't want to see more people without work in our times which in theory should be defined as modern.

  • ishrakishrak Member

    @stupidgenius said:
    IDK anything about @deafcon's case, but I had a similar networking issue where 1 ip appeared to be resolving to two vps hosts issue with a different provider. (host key would change)

    I can confirm. I have a similar issue. When the VPS is powered off, it still responds to ping and SSH shows different hostkey. After turning on it goes back to normal. Happens both on IPv6 and IPv4.

    Thanked by 1titus
  • itsamemarioitsamemario Member
    edited June 24

    @totally_not_banned said:
    @deafcon just let it go. Don't let sunk cost push you into sinking more. Tell them to refund and move on. It's pretty obvious they are in not just a little over their head, which was kinda obvious right from the start but oh well...

    Besides that i guess people mostly got what they bargained for. Some a bit more, some a bit less. "Play stupid games, win stupid prices..." that's how you say it, right?

    Further i really don't understand the massive white knighting either. Yeah, some people got a bunch of cheap stuff and for some it also actually works but the overall organization is just total garbage... no amount of cheap is going to change that.

    I’d wager a lot of this was self inflicted by DartNode - snazzy art work, pressure to jump in to avoid missing a “deal” coupled with ordering difficulties, communication issues and slow as molasses support. They could have hired or forced all hands on deck. The business hours for the engineering tickets are certainly a bottleneck… why not extend their hours, etc etc

    This support issue has plagued them for years based on a quick search… I wish I searched that before buying, that’s on me.

    I cannot fathom how a provider who appeals or is supposed to appeal to more than a hobbyist (they claim a global network, “high performance”, for developers, etc” has such a painful support process that has not improved. Take a look at their recent blog, from March of this year and if this is the improvement, I wonder how it was last year.

    Personally, all but one of my purchases has been charged back already… PayPal is slow on this one but I’d imagine it’ll be addressed. I gave them a week, and moved on.

  • SaragoldfarbSaragoldfarb Member, Megathread Squad

    @deafcon said:

    @Saragoldfarb said:

    @default said:

    @deafcon said:
    I take your message as a personal attack, so I'll respond with an ad hominem myself.

    BREAKING NEWS: I did not mention you. I did not target you. It is not all about you. The world does not spin around you. And you're not the most important person of your life.

    Feel free to have a different opinion though. MJJs do too.

    People just being spoiled past couple of years. Highend hosts been offering deals with low-end pricing.

    At 10-12/y people should really expect slow support, no A grade hardware and have a backup plan.

    Its kinda a gamble. If you need peace of mind, up the budget :)

    For the record, I have no particular need for DartNode's services. their Orlando POP was very interesting for my personal projects, but I would never have said a word if issue resolution was just slow. I draw the line a shutting down my account because they can't manage their own network though. You screamed like a banshee when Velox charged your CC without the right to do so, I liken my problem to that.

    And you're totally right. That's where I would draw the line as well. It was not directed at you tbh.

    Velox is a totally different matter though. That's an obvious scam and proven to be stealing from people. We all know dartnode is pretty low-end if you followed their past sales. Always the same issues. Same with delux. They just trying very hard to make it. They might, they may not. Its a gamble.

    Thanked by 1default
  • simosimo Member, Host Rep
    edited June 24

    @deafcon said:

    @DartNode said:

    @deafcon said:

    @keoir said:
    Dedis are slowly moving through the provisioning queue, if you had non preorder vms those should have been instantly delivered, if not send me your invoice # and I'll see what got it stuck :smile:

    We did the most volume we've ever done (even more than bf) and we're going through the job queues hunting for failed provisions on the VM side.

    We will bump everyone 30 days on there due date for the issues :smile:

    Could you please have someone review ticket #26110 and unlock my account?

    Hello! I just got in touch with someone about your ticket. It appears you have 6 abuse complaints open on your account at the moment. Right now 1/6 of those complaints have been addressed. I do understand there could be a misunderstanding, but we need more information from you. In order to fix everything please reach out in those complaint tickets and someone from the abuse team will take care of you!

    At this point, it's very clear that @DartNode @keoir @simo don't care that they have made a mistake and and cut off my access to 5 VPS for an issue that someone else caused with one of those VPS. I'll proceed with a charge back now as none of this is my fault. We're very near 7 days with no response to my report, 3 days since they have restricted my access and 24 since they escalated my issue to a non-existent head engineer. I'll proceed here at LET by warning users that they have automated processes that make it possible to be blamed for abuse that you didn't perform.

    Hello there :)

    We do care about your case, and I've been spending my time digging into it and asking the abuse team to review it again.

    What I can say is that the system didn't randomly pick your account. One of the VPSs on it was involved in activity targeting other servers on the network (DDoS), and we have logs showing that. Whether that was you personally, someone who gained access to your VPS, or some vulnerable service that got exploited, I genuinely don't know, and I'd rather not jump to conclusions.

    Personally, I'd like to believe you weren't directly involved. The way you've been discussing this publicly doesn't strike me as someone knowingly running this kind of activity. That said, if a VPS under your account ends up being used for abuse, even by a third party, it still becomes your responsibility to some extent because we have to protect other customers on the network as well.

    Try to look at it from the perspective of the customers who were being targeted. They would also expect us to take action once we have evidence that a service is involved in abusive activity.

    As I mentioned, I've already asked for another review of the case. I can't promise what the outcome will be, but I'll make sure it gets looked at properly. If the review finds something in your favor, great. If it doesn't, I hope you'll understand that the decision was based on the evidence available and not because anyone was trying to ignore your side of the story.

    That's about as much as I can do from my side for now :)

  • defaultdefault Veteran

    @simo said:

    @deafcon said:

    @DartNode said:

    @deafcon said:

    @keoir said:
    Dedis are slowly moving through the provisioning queue, if you had non preorder vms those should have been instantly delivered, if not send me your invoice # and I'll see what got it stuck :smile:

    We did the most volume we've ever done (even more than bf) and we're going through the job queues hunting for failed provisions on the VM side.

    We will bump everyone 30 days on there due date for the issues :smile:

    Could you please have someone review ticket #26110 and unlock my account?

    Hello! I just got in touch with someone about your ticket. It appears you have 6 abuse complaints open on your account at the moment. Right now 1/6 of those complaints have been addressed. I do understand there could be a misunderstanding, but we need more information from you. In order to fix everything please reach out in those complaint tickets and someone from the abuse team will take care of you!

    At this point, it's very clear that @DartNode @keoir @simo don't care that they have made a mistake and and cut off my access to 5 VPS for an issue that someone else caused with one of those VPS. I'll proceed with a charge back now as none of this is my fault. We're very near 7 days with no response to my report, 3 days since they have restricted my access and 24 since they escalated my issue to a non-existent head engineer. I'll proceed here at LET by warning users that they have automated processes that make it possible to be blamed for abuse that you didn't perform.

    Hello there :)

    We do care about your case, and I've been spending my time digging into it and asking the abuse team to review it again.

    What I can say is that the system didn't randomly pick your account. One of the VPSs on it was involved in activity targeting other servers on the network (DDoS), and we have logs showing that. Whether that was you personally, someone who gained access to your VPS, or some vulnerable service that got exploited, I genuinely don't know, and I'd rather not jump to conclusions.

    You do know that your services allow IP Spoofing, right? Right? :lol:

    Thanked by 1simo
  • deafcondeafcon Member

    @simo said:

    @deafcon said:

    @DartNode said:

    @deafcon said:

    @keoir said:
    Dedis are slowly moving through the provisioning queue, if you had non preorder vms those should have been instantly delivered, if not send me your invoice # and I'll see what got it stuck :smile:

    We did the most volume we've ever done (even more than bf) and we're going through the job queues hunting for failed provisions on the VM side.

    We will bump everyone 30 days on there due date for the issues :smile:

    Could you please have someone review ticket #26110 and unlock my account?

    Hello! I just got in touch with someone about your ticket. It appears you have 6 abuse complaints open on your account at the moment. Right now 1/6 of those complaints have been addressed. I do understand there could be a misunderstanding, but we need more information from you. In order to fix everything please reach out in those complaint tickets and someone from the abuse team will take care of you!

    At this point, it's very clear that @DartNode @keoir @simo don't care that they have made a mistake and and cut off my access to 5 VPS for an issue that someone else caused with one of those VPS. I'll proceed with a charge back now as none of this is my fault. We're very near 7 days with no response to my report, 3 days since they have restricted my access and 24 since they escalated my issue to a non-existent head engineer. I'll proceed here at LET by warning users that they have automated processes that make it possible to be blamed for abuse that you didn't perform.

    Hello there :)

    We do care about your case, and I've been spending my time digging into it and asking the abuse team to review it again.

    What I can say is that the system didn't randomly pick your account. One of the VPSs on it was involved in activity targeting other servers on the network (DDoS), and we have logs showing that. Whether that was you personally, someone who gained access to your VPS, or some vulnerable service that got exploited, I genuinely don't know, and I'd rather not jump to conclusions.

    Personally, I'd like to believe you weren't directly involved. The way you've been discussing this publicly doesn't strike me as someone knowingly running this kind of activity. That said, if a VPS under your account ends up being used for abuse, even by a third party, it still becomes your responsibility to some extent because we have to protect other customers on the network as well.

    Try to look at it from the perspective of the customers who were being targeted. They would also expect us to take action once we have evidence that a service is involved in abusive activity.

    As I mentioned, I've already asked for another review of the case. I can't promise what the outcome will be, but I'll make sure it gets looked at properly. If the review finds something in your favor, great. If it doesn't, I hope you'll understand that the decision was based on the evidence available and not because anyone was trying to ignore your side of the story.

    That's about as much as I can do from my side for now :)

    You're legit acting like I did something that allowed someone else access to the resources you provided me? Get out of here. You guys are a joke.

  • edited June 24

    @simo said:

    @deafcon said:

    @DartNode said:

    @deafcon said:

    @keoir said:
    Dedis are slowly moving through the provisioning queue, if you had non preorder vms those should have been instantly delivered, if not send me your invoice # and I'll see what got it stuck :smile:

    We did the most volume we've ever done (even more than bf) and we're going through the job queues hunting for failed provisions on the VM side.

    We will bump everyone 30 days on there due date for the issues :smile:

    Could you please have someone review ticket #26110 and unlock my account?

    Hello! I just got in touch with someone about your ticket. It appears you have 6 abuse complaints open on your account at the moment. Right now 1/6 of those complaints have been addressed. I do understand there could be a misunderstanding, but we need more information from you. In order to fix everything please reach out in those complaint tickets and someone from the abuse team will take care of you!

    At this point, it's very clear that @DartNode @keoir @simo don't care that they have made a mistake and and cut off my access to 5 VPS for an issue that someone else caused with one of those VPS. I'll proceed with a charge back now as none of this is my fault. We're very near 7 days with no response to my report, 3 days since they have restricted my access and 24 since they escalated my issue to a non-existent head engineer. I'll proceed here at LET by warning users that they have automated processes that make it possible to be blamed for abuse that you didn't perform.

    Hello there :)

    We do care about your case, and I've been spending my time digging into it and asking the abuse team to review it again.

    What I can say is that the system didn't randomly pick your account. One of the VPSs on it was involved in activity targeting other servers on the network (DDoS), and we have logs showing that. Whether that was you personally, someone who gained access to your VPS, or some vulnerable service that got exploited, I genuinely don't know, and I'd rather not jump to conclusions.

    Personally, I'd like to believe you weren't directly involved. The way you've been discussing this publicly doesn't strike me as someone knowingly running this kind of activity. That said, if a VPS under your account ends up being used for abuse, even by a third party, it still becomes your responsibility to some extent because we have to protect other customers on the network as well.

    You did read the part where he goes on about his VPS randomly changing it's SSH host keys? His theory of the IP being assigned twice really isn't far fetched here but instead of addressing that you give him this generic "if it wasn't you personally then it was someone who hacked your box" drivel? Is Dartnode somehow in the business of aggravating people on purpose?

    In any case i have a very one sided opinion on who i think is making a believable impression here. Spoiler alert: It's not Dartnode.

    Try to look at it from the perspective of the customers who were being targeted. They would also expect us to take action once we have evidence that a service is involved in abusive activity.

    Yeah, i have tears dropping into my coffee as i'm reading this...

    As I mentioned, I've already asked for another review of the case. I can't promise what the outcome will be, but I'll make sure it gets looked at properly. If the review finds something in your favor, great. If it doesn't, I hope you'll understand that the decision was based on the evidence available and not because anyone was trying to ignore your side of the story.

    Just leave the guy alone. He wasted enough of his time and all your doing is trying to trick him into wasting more. If you'd offer to refund voluntarily that would be at least something but this is just a metric fuckton of shit and i'm being extremely nice here.

    Thanked by 1ishrak
  • @simo said:

    @deafcon said:

    @DartNode said:

    @deafcon said:

    @keoir said:
    Dedis are slowly moving through the provisioning queue, if you had non preorder vms those should have been instantly delivered, if not send me your invoice # and I'll see what got it stuck :smile:

    We did the most volume we've ever done (even more than bf) and we're going through the job queues hunting for failed provisions on the VM side.

    We will bump everyone 30 days on there due date for the issues :smile:

    Could you please have someone review ticket #26110 and unlock my account?

    Hello! I just got in touch with someone about your ticket. It appears you have 6 abuse complaints open on your account at the moment. Right now 1/6 of those complaints have been addressed. I do understand there could be a misunderstanding, but we need more information from you. In order to fix everything please reach out in those complaint tickets and someone from the abuse team will take care of you!

    At this point, it's very clear that @DartNode @keoir @simo don't care that they have made a mistake and and cut off my access to 5 VPS for an issue that someone else caused with one of those VPS. I'll proceed with a charge back now as none of this is my fault. We're very near 7 days with no response to my report, 3 days since they have restricted my access and 24 since they escalated my issue to a non-existent head engineer. I'll proceed here at LET by warning users that they have automated processes that make it possible to be blamed for abuse that you didn't perform.

    Hello there :)

    We do care about your case, and I've been spending my time digging into it and asking the abuse team to review it again.

    What I can say is that the system didn't randomly pick your account. One of the VPSs on it was involved in activity targeting other servers on the network (DDoS), and we have logs showing that. Whether that was you personally, someone who gained access to your VPS, or some vulnerable service that got exploited, I genuinely don't know, and I'd rather not jump to conclusions.

    Personally, I'd like to believe you weren't directly involved. The way you've been discussing this publicly doesn't strike me as someone knowingly running this kind of activity. That said, if a VPS under your account ends up being used for abuse, even by a third party, it still becomes your responsibility to some extent because we have to protect other customers on the network as well.

    Try to look at it from the perspective of the customers who were being targeted. They would also expect us to take action once we have evidence that a service is involved in abusive activity.

    As I mentioned, I've already asked for another review of the case. I can't promise what the outcome will be, but I'll make sure it gets looked at properly. If the review finds something in your favor, great. If it doesn't, I hope you'll understand that the decision was based on the evidence available and not because anyone was trying to ignore your side of the story.

    That's about as much as I can do from my side for now :)

    Show care by process tickets? NO?

  • @nghialele said: Show care by process tickets? NO?

    Wut?

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