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can you please explain it? What is this?
@jar
missed the deal
any chance of restocking small plan ?
I have very limited usage
Basically, if you consume enough substances, you too can build your own mxroute in no time.
Francisco
My main focus is on Roundcube and Crossbox. We also offer Snappy, and Crossbox bundles some more email clients as part of it's software suite (which I neither concern myself with nor care about, I'm happy to have one thing off my plate).
I believe it was early 2013 that I first proved this objectively. A seasoned admin in the industry that used to work for them spoke up and said that their plans were going to cause this to happen, but he went unheard and has since left the company.
I do understand why sometimes a blackhole makes sense, everything can't always be black and white when under the constant attack of malicious actors trying everything they can to exploit the way that email works to their advantage. Sometimes you do have to break from the way things "should" be to address the way that things actually are today. But Microsoft's decade+ long radio silence on fully accepting legitimate emails and then never delivering them internally is something which I propose butt fucks the entire industry without as much as offering us a cigarette after.
I was faced with a constant accusation which troubled me: "All you did was install cPanel/DirectAdmin and call it an email service. Any of us could do the same." I understood where it came from, but people weren't seeing how much work I was actually doing, and it was masked by the fact that I outsourced the control panel portion.
My answer? To open source almost every single thing that I do. You might not understand what all of those scripts and files are for, but what you can't do is look at it and say that I do nothing. Even just today a new script was published as part of a growing problem: https://github.com/mxroute/da_server_updates/blob/master/directadmin/pop_disk_usage_cache.sh
The only things I don't open source are related to the outbound email filters, as keeping those secret helps me to combat things that put our IP reputation at risk.
Unfortunately, I missed the deal. @jar, is there any way to get it again? the $15 one?
http://MXRoute.blackfriday seems to still be active.
Thanks for sharing that, @jar. Those of us who understand your system even a little bit understand you've put a LOT of work into your product, especially the deliverability side of things, which is very much behind the scenes.
BTW, are you still planning on releasing your own management panel in the future? Maybe I'm misremembering, but I thought you were working on that. Correct me if I'm wrong.
And congrats again on the top host win!
Won't open sourcing your proprietary work essentially give your competitors the ability to copy all your know-how and intellectual work to compete with you?
I want to, but I’m dedicating 2024 to improving UX with DA. Time for me to get my head out of the clouds and do better with what I have, for now.
For a time, but not for long. If the things I do are of value, they’d still need to know what isn’t there to mirror my work. For example, it won’t teach them how to perform large scale log audits or catch compromised email accounts within minutes.
Fair enough, looking forward to seeing what you roll out in the future. I do hope you don't abandon a streamlined custom admin panel though. But I totally get your priorities. Hope 2024 is good to you!
Would improving the UX in DA obliviate the need for a custom management panel?
Probably not, but I came to the realization that I'd been leaning on this very long term custom panel project with no end in sight, and using that to justify why I wasn't spending time trying to improve UX for users in DA. That realization was a bit of a kick in the pants.
How long (and hard) would you guesstimate that it took a service like Mango Mail to roll out their current management panel?
Probably the lower end of months. They're clearly better front end devs for sure.
Giggity
Is mango also using DA?
All plans are now back in stock! don't miss out if you couldn't get it earlier.
The lifetime package with 5GB for $75 doesn't make much sense to me, as you could get the Small package with double the storage at 10GB, and keep that package for 15 years before you'd pay as much or more than the lifetime package with less storage. (Even if the lifetime package had an equal amount of storage as the Small package, I wouldn't think it would've made sense to pay 15 years upfront.)
and we don't know if jar will still be alive in the next 15 years
Once backend API is established, frontend is just a matter of how much money you have and want to spend. The most important thing is to have good, well working API.
Respectfully jar, maybe I can still get virtual high fives now!!!🙃Order #1398206372
I hope you have a good day.
@jar in your TOS it's stated:
just confused of what is considered as server abuse if there is already a sending limit?
is for example sending 300 email every hour of the day considered as a server abuse?
or maybe sending 300 email every hour by multiple domains is a server abuse?
and why allowing unlimited domains (with an hourly limit) in the first place if there is a such thing such as server abuse?
I don't really have the time to list all of the ways that people can abuse the service, and it wouldn't benefit me or customers to list them in the policy only to continually add new ones every time one is identified (the forbidden use case policy already does that enough). But I don't think limiting domains or outbound mail addresses even a fraction of the ways that bad actors have found to abuse our service. So, like any other company, there are policies designed to catch whatever new and exciting method of abuse someone discovers tomorrow.
While I do understand from your answer that limiting outbound mail couldn't even solve a fraction from what bad actors do, but my question is more about what is advertised and what's the right of usage:
I find it too good to be true... let's just say I have 5 popular services, where all of them consume 300 outbound mail per hour, for the whole day, that's 300 (mail) x 24 (hours) x 5 (services), it's a quite big number. Will I be ok if that happens? or will be suspended because of consuming resources
As long as you're complying with the policies that are more clear, I would just let me worry about the rest. If I can't sustain what I've sold you, and you're not abusing the service (running a non double opt in mailing list, sending marketing emails, engaging in deceptive/scammy/spammy practices, etc), I'll let you know.
There's really no point in placing harder limits just because I have to reluctantly part ways with one user every 3 years who manages to exceed what I can provide while staying within my policies and stated allocations (and I always do so generously). It makes the most sense to just let outliers be outliers. There's really no reason for anyone to suspect they'll be an outlier either, the odds really aren't in your favor that I'll take a personal interest in what you're doing or that I'll regret having sold you what I did.
I mean, I have major corporations and very well known brands running on promos and sending more mail than every single user customer combined. Regional political parties, international restaurant chains, highly influential tech personalities, we're not as small of an operation as you might imagine.
I think what makes it sound too good to be true is the price fixing in the rest of the market. Well, I'm a rebel. I don't plan on stopping my efforts to make everyone else's prices look bad.
I'd love to hear some names! 😀
Not being able to say them makes me sad, sometimes I just look at my wife and say "how in the hell did we get here, where _____ is sending email through us?"
I think it depends on how everyone expect/see themselves, it's always good to expect wonderful things from self and from others as well, and if someone is not good enough to be at a certain level I see no reason why I would not push them forward, or at least encourage them. Sometimes it takes a single word to alter someone else's life, for good or bad, and it's free.
While I don't doubt you are a rebel and making everyone else's prices looking bad, I hope no one will be looking bad using your service as I would expect most people here including myself to know very little about emails, and we might not know even a fraction of what you know about it, so I would be much forgiving if I was running a such service, regardless my expectation of others. But that's me anyway.
Finally, I would thank you for your detailed answer.
Regards!