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extravm suspended all my vps without notice, what can I do ?
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agree with this. another provider just locked my account for asking refund and pointing out their shady business practices and being unprofessional. I've contacted my lawyers and soon making a new thread about it on LET. The reason is one of my client's domain is now locked out. And this needs a separate thread.
On a different but slightly related note, brohost entered LET with something like this. Remember the €6 150GB NAT server that went up to €12 and then to €24? Maybe unintentional/newbie mistake but very close to bait and switch nevertheless.
I dunno, I think basically saying "give me what I ask for or I will go and badmouth you in public to try and hurt you" is kind of the very definition of blackmail.
Not sure either side comes out of this looking great, but especially in the LET world, threatening your provider is a super fast way of not being a customer much longer.
Does it really says "give me what I asked" or "Don't be a dick, honor the deal you created with more BW or I will post that you changed terms and you are not willing to work shit out" review?
Not if he was promised 10TB/m and paid for it. Price and place is irrelevant. Can’t deliver ? Don’t promise.
You can’t offer 100 pizzas for $1 and then insult a guy saying he ate so many pizzas but paid only $1
Or alternatively: "you give me what I paid for and that we had a contract for, or I will go and badmouth you in public to try to get what I paid for".
It's worth taking an actual look at what Mike himself posted:
On 27th:
So, at first, he has no knowledge of whether the client has run a proxy, he just makes an assumption.
On 28th:
Now at this point, he's really dishing out the accusations based on streaming of commercial services meaning that he is categorically operating a commercial VPN on this rather than for private use.
Later on:
So here the client has offered to leave if he gets a refund, and MikeA refuses point blank. At this point he really has no credibility left.
Even if OP was running a VPN service, the correct response would have been to suspend the VPS that was being used for this purpose, with a ticket, until he was satisfied it wasn't being using in violation of the TOS, and if that couldn't be established to proactively offer a refund.
Now from the fact that the OP says that he has hundreds of such VPS, then maybe he is in fact running a VPN operation, but that's kind of moot. ExtraVM didn't choose to enforce their TOS, but instead MikeA changed everyone's terms on an already paid for service, which is a definite bait and switch.
He then made accusations based on speculation about a customer that complained (and who knows how many more there were who kept silent) and only later tried to find evidence to support his claims when there was pushback, then cancelled his clients service (and all of this 3 days before the new changes were even supposed to take effect), and then refused to provide a refund.
Again, another service cancellation based purely on speculation, this time in a region where he's still advertising unlimited bandwidth. And yet in his own message here:
Gotta say, there's no way in hell that I'd consider using ExtraVM for anything after this. Absolutely disgraceful behaviour from a provider that's been in the business long enough that they really ought to be able to know if a deal they're planning on offering can be sustainable or not.
Even if they realised they'd messed up with their deal and this customer was costing them more in overage, if you take his claims that very few people had paid yearly at face value, then this would have been an easy task to let the monthlies just roll into the new bandwidth limit, identify which of those few people on yearlies were actually using a lot of bandwidth and proactively offer them a full refund for the inconvenience because you can't support them any longer. Full refund because it's the provider's mistake and incompetence that caused the service as sold to not be profitable, and if it was near the end of the contract then they might as well suck-it-up until the end of the year, and if it's near the start then the few dollars extra they have to refund is worth it for the inconvenience they're causing the customer by pulling the rug from under them.
Well it literally says "if you don't agree to my proposal below..."; sure, it might be justifiable blackmail but it's still blackmail. Anyone saying that and expecting to have a healthy ongoing relationship with a provider is naive, at best.
https://global.alipay.com/docs/ac/cashierpay/refund#RW1qu
nowhere does it say 60 days
IANAL but I think blackmail requires the extortion or money of other benefits from someone, not just asking them to honour a contract they willingly entered into. Even more significantly, in this case the seller proposed the contract and the purchaser agreed to it, so they are hardly in a position to claim the contract was unfair.
And TBH, I'm not sure it really matters what their relationship is like after that. If the customer has paid for 12 months service with X features, they should get 12 months service with X features. If the provider is vindictive enough to try to sabotage the service because they customer wants to continue to use the service they paid for because of a bad business relationship, then they are opening themselves up to even more potential legal liabilities.
Looks like it's 90 days
https://stripe.com/docs/payments/alipay
Meh; changing the terms of service mid-contract is a dick move, but shit happens and it's the risk to take snapping up too-good-to-be-true deals from LET hosts.
I genuinely can't imagine what OP thought would happen when he started threatening LET threads; it's got to be up there with opening specious PayPal disputes as a great way to burn bridges with no real upside.
TL;DR - everyone involved is an asshat to some degree, but none of it exactly surprising or particularly terrible.
I just want to point out that what happened here is nothing new.
We've seen so much of these on LET with varying levels of outcome.
I can understand both OP and Vendor's concerns. But at the end of the day it just wasn't a good fit for either people.
When your provider has first dropped the level of service provided to a fraction of what was paid for, and then when you complain suspends your service and refuses a refund... I kind of think that anything is an upside compared to that.
I might be reading the timeline wrong, but he doesn't look to have suspended any service until after the threat (which is precisely the response I'd expect from 75% of the providers here, tbh)
I dont know how anyone sane can defend Mike
OP basically got scammed by him
I can totally understand feelings jinwyp have
He paid for 10T he should have 10T
Being able to use 100% out of 100% bandwidth he paid for.
I dont care, you offered deal - I paid for it
Its not about being dick at all or for god sake blackmailing
its ridiculous, its scam
you risk, take that risk
all I know is to avoid extravm brand, thanks for informative thread
I love how @jinwyp has disappeared in all of this
You guys also only take home 1/4 of your purchased groceries in-case it was cheap, in order to not be a dick?
Maxkvm 2
I have a gut feeling he replied here under two or more aliases.
So OP get 10 TB of bandwidth, but when he used few, he got suspected? Ok so I can sell you 100 TB /m Tokio VPS but after 1 TB /m you will be terminated ...
Unrelated question, but: Is @PieHasBeenEaten the evolved version of @HalfEatenPie (afterall, the pie is gone now) or is there some other mystery about these similar names? Just now realized we have two Pies in LE community. I knew both nicknames before, but somehow always mixed them up and thought they were just one user, really.
Support is a complete pile of shit.
I have used their VPS before and that was in 2019.
Their support has no rules to follow, it's totally based on the emotions of the support staff or not.
The most ridiculous thing is... a bunch of people on LET licking his chocolate colored ass.
I think it's important to note that a healthy amount are doing the opposite. When things like this become too concerning is when there's obviously room for disagreement (ex. we don't know, for a fact, what OP was doing with their VPS) and nearly universal opinion siding with one party. Healthy disagreement is rare here, this thread seems to mostly consist of it and I think that's great.
@Ympker No @HalfEatenPie is the more sexier refined version. I’m the crude overbearing loving type leaving Boston creampies everywhere I go. We are two different people but his pie is half eaten and mine is totally eaten.
Agreed. This thread has had a lot of thoughtful comments, plenty of different perspectives, etc... and while the situation is unfortunate, and I hope they can still resolve it amicably, the fact that there's been what I consider an overall healthy exchange of LET members is pretty good. Kudos to the forum members. And again, hope these guys can still get it worked out in a positive way. It would be a shame if it ends acrimoniously.
It is possible to use alipay to get a refund, because I also got a refund from a VPS provider a few days ago, and the communication between us is completely the opposite of this matter.
Does MikeA have traffic usage logs? Can jinwyw provide more detailed usage information? Such as URL. Nginx is a common proxy deployment method. Is this your Github page? https://github.com/jinwyp/one_click_script
Usually private proxies don't use a lot of traffic, unless you watch videos all day long.
Haha what?
If you don't want people to "abuse" your service, then don't offer unmetered.
This is on you, not the client.
LOL, some bait and switch host that offers "unmetered" bandwidth is blaming the customer for using the "unmetered" bandwidth.
HAHAHA
Host reps entered the roast game