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extravm suspended all my vps without notice, what can I do ?
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I have been a customer of Mike for many years, and have had nothing but amazing service and support from him.
Until OP proves that he was not running shit against ToS - I am trusting what Mike is saying over what OP is saying, so he likely broke ToS.
So then customer breaching ExtraVM ToS would constitute service suspension as well, no?
From what was said already, the whole shit happened before Mike even knew about alleged TOS breaking.
Becuase this shit with cancellation and "gtfo in 24 hours" happened before the argument about potential TOS breach?
Yes, @MikeA is good, he just handled this situation poorly. Can’t blame him… he’s a sysadmin running a small business, not a PR specialist.
No, OP was right. If a pro-rated refund is not possible through AliPay, then Mike should find another way to return money.
if OP has violated extravm ToS, he deserves to be booted without refund.
if he has not, this isn't nice at all. 20TB of Tokyo BW is obviously unrealistic but why even advertise as such.
@jinwyp
You've been fooled. All that glitters is not gold. Anyway thanks for letting me know your story. I've got another name to add to my blacklist.
@MikeA
It makes me feel like your business seems a "game" and you are the GM for sure. Would better if you suspend his account or do a refund instead of reducing the bandwidth. All what you did is just like the tit for tat. It is completely not professional you know.
Well this escalated quickly, Waiting for my popcorn 🍿.
Getting the vibe that Mike got fisted with quite an overage bill from his dedi provider in Tokyo, so this whole ordeal/drama thread is just salt in the wound.
I don't see him eating some multiple of the VM cost each month in bandwidth overages, so looks like refund is the only good option here.
Can't lie, the "TOS violation" claims feels like a bit of a cop out. Hopefully anyone else watching realizes that high bandwidth APAC offers are definitely going to get used by a good amount of customers...
I'm surprised providers don't go with "unmetered" ports for hypervisor servers - or at least pooled bandwidth.
Its logistically cheaper to resell bandwidth this way.
TeraSwitch used to give 150TB per server, which I assume Mike had (new orders are now 20TB/month, though). Unmetered bandwidth, especially in APAC, is generally super expensive. Most hosts just choose to oversell the bandwidth, but I think Mike overdid it a bit, especially in a location where people like abusing the bandwidth to the max.
Uhh. The blend he has from upstreams is pretty pricey.. might be able to negotiate a 100-200 Mbps port instead of per TB billing. Which totally kills the appeal of the deal to most. 1-2TB @ Gig is way more usable than 5-6Mbps unmetered or XX TB/mo @ 100-200M.
It looks like his upstream offered >100TB/mo per server, and then reneg'd and knocked it to 20TB/mo in APAC? (totally pulling this out of my ass, just looking at their site/offers).
So while he had room originally for a couple folks using their full 20TB, that disappeared overnight and overages stepped in.
I personally go with unmetered wherever possible, even if I don't plan on using much.
I like to sleep well at night.
I understand unmetered ports are expensive.
But 95th billing or bandwidth pooling exists.
Many providers nowadays offer bandwidth pooling which would be very handy in this scenario assuming he has a few servers there.
Sorry, I should've made this a bit more clear. No, to my knowledge, existing servers with TeraSwitch were not stepped down to 20TB/mo, just new orders with them are 20TB now. I believe they are honoring existing servers and not stepping them down.
I thought he claimed the DC changed up the terms on bandwidth, so that's why I made that assumption.
I sleep well with unmetered too, but sadly it's definitely not possible to do in some of these exotic locations (i.e. Tokyo in this case).
Perhaps the overages got a little more expensive, and he couldn't keep on eating them.
This was done to allow for further expansion on the new with the new limits, I could have kept things the same but didn't it wouldn't have made sense as a business to continue that in the future, and eat overages in the future (which would have been from TOS violation users), while dealing with a massive amount of abuse just to keep it the same. This thread has nothing to do with my upstream server provider, who has been great.
The TOS violation is accurate and was unrelated to this thread. I wouldn't have checked his account further if this wasn't posted, since I generally don't scroll through users accounts for no reason. It's been stated many times. The initial response was asking him to get his data and leave in 24 hours since there is clearly no working relationship. The suspensions came when I realized his servers were being used against TOS and was done to prevent him from deleting/modifying data on his servers. Anything further I will handle through the ticket with him if he ends up deciding to reply.
his username synonim of @angstrom
I'm glad to see there's a few people on here actually reading the emails instead of just asking the provider which boot to kiss first
Also, let's define the word abuse shall we? It keeps on getting shouted left and right but in no other business is consuming what you paid for the definition of abuse
Proof of commercial proxy would be abuse, but that has not been shown
Buying a VPS with 20 TB bandwidth and, and this might sound crazy, almost using it, is not abuse! Crazy to imagine, I know
Worst thing about this story: A 24-hour warning for not breaking the TOS but for using too much of what was paid for
Another bad thing: Asking the client to prove he isn't a bad guy after suspending his services
A third bad thing: Mike's reply in the ticket he himself linked, reading: "Can you explain why you are [...] then attempt to blackmail me?"
This in response to the client writing: "I will post a article on lowendtalk and other vps forum, let more people to judge".
Blackmail? idk man, sounds like a client feeling wronged
A last really bad thing: Mike's reply in the conversation he linked, reading "A refund cannot be done, as you paid with ALIPAY, which does not allow refunds after 60 days. It is IMPOSSIBLE for me to do, they do not allow it."
So the client should research YOUR payment metods in-beforehand in-case YOU feel the urge to first give him 24 hours (already bad) and then proceeding to suspend everything and only after the fact, and after promising a refund, check if a refund is possible?
No, your company your responsibility. If a payment method isn't compatible with your way of handeling issues, don't offer it.
Aaaaaaand a bit of lawyering: Mike writes "Your VPS are only suspended. Refund is not possible because you paid with AliPay. This is AliPay terms, not mine." - Well, the issue in question is about an agreement between you and the client. You, in turn, have an agreement with the payment gateway. It's not the client's responsibility that you have the ability to offer refunds when necessary.
I liked Extravm before.Because extravm provided nice service and excellent performance machines to customers.
However, i changed my mind about that after reading this thread.
It's not a customer's fault! Extravm made those plans and started to sell those VPS.And now extravm changed the plan without notice.
Customer asked why, you said you cannot provide.So, why did you sell this VPS? For what?
He ordered the plan normally, not via some bugs.
It's you made those plans. You need to be responsible for your behaviour, not the customers.
Sir, that was an idle vps offer...
Exactly lol.
For any angle. Doesn't matter what happened, unless the client was crashing whole node down or you have proof client was doing something against the law, you should never suspend a VPS.
You 100% have the right to refuse to provide the service to anyone, and refund their prorated amount.
But you need to give them few days to wrap their stuff.
Breaching a T.O.S. is not breaching the law. And to give benefit of the doubt, your clients might be running a tech or service that you haven't seen yet.
Immediate suspension without breaking a law or crashing a node is just unrealistic to move everything.
Using 10TB/mo on a 3$/mo JP VPS is honestly being a dick, but asking a client for proof to prove themself innocent is also a dick move.
I know that this is will not happen but what if the OP was running a serious business with your VPS, using it to host a business website or something? In this case, who's gonna be the one to pay for all the loss the company has made because you just suspended his/her service? You?
Also, changing bandwidth limitations mid-contract is also a dick move. If you don't like a customer to be using 10TB/mo on a JP VPS, then DON'T SELL IT. It's not even written as "fair use" - You are literally just taking away the resources you guaranteed.
It feels like @MikeA is proving him/herself that his service isn't really ready for production.
This is why many people who do some serious business activities just decides to stick to AWS, GCP, and Azure, even in cases where they only require EC2 instances. Of course, they are much more expensive, but they at least succeeds to provide services "as is" and don't try on some BS like this.
@MikeA tokyo.lg.extravm.com ssl certificate has expired
MJJ should be banned on LET and other forums ! they get all the good deals and abuse them... if I understood right they are abusers nr1 on oracle too
Hate it when I budget for my product not being used and it ends up being used, having to panic suspend clients abusers and answering to @Mumbly's mean comments
Lol. Now this is even more unprofessional.
You have absolute right to terminate any service with prorated or full refund.
But professionally you need to give them notice to move out. Give a 7 day notice and close the door simple.
If you already decided to terminate his service, why does it matter if he deletes the data or eat that data?
No one is debating your rights to terminate the customer, biggest concern is you disrupted a client's VPS without notice.