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Bunch of Hetzner fanboys it seems.
I like Hetzner as well, my favorite provider.
But unlimited means no limiting.
If the limit is 200 TB, state so.
Choose a limit, stick to it.
There’s no reason for them to even monitor traffic usage (spart fron malicious activity) if traffic was unlimited, clearly it wasn’t.
”Yeah the VPS is 8 GB ram”
Fine print: ”You can use all of your RAM, but using more than half will lead to suspension”
I have an beachfront property for rent in Nebraska. Dont dare to complain tho when you find out it's just an inflatable kiddie pool
Yes, Hetzner can decide what costumers they want to do business with.
However, they are still not allowed, to do false advertising or to gain advantages against competitors in the market by saying its unlimited but in fact its limited.
So I don't have a dog in this fight, but it's Hetzner's fault that they're selling $30 servers with unlimited traffic and degrading their network performance.
Why would you high five them for that? lmao
Maybe is the case of misleading advertisement definition varying between countries. ..
Well…. It’s not a month to month contract. It’s a contract of a indefinite period with a cancellation possible 30 days to the end of the month; so no commitment for a defined period . Don’t mix that up. Hetzner only has the right to cancel the contract with the above mentioned deadline.
What true is, that hetzner can do so, without any reason, as the customer can do so too. So mainly they stated in the mail, that they dont want him as a customer anymore, or he throttle his traffic. It’s a little bit shady because they stated no traffic limit, but they have the right to cancel the contract too.
Assuming they apply this policy universally to all customers using a certain amount of data, then yes it is misleading advertising to gain a market advantage.
However, they could selectively have identified a small number of customers they no longer want and provided this as the reason (not that they had to provide any). In this case, provided some (most?) customers are obtaining truly unlimited usage, then it can’t really be argued to be misleading advertising.
It is, because customers are forced out of contract, because they were using all their bandwidth provided as "unlimited". Therefore "unlimited" becomes false advertising.
If Hetzner choose not to renew say 10% of customers contracts, for whatever reason, but provide truly unlimited service to 90% of their customers then the advertising isn’t false for the majority of their customer base.
It doesn't change the fact that default is right. Just because it doesn't affect the majority, it's still false advertising, because those who want to use it end up getting their contract cancelled.
Fixed that for you.
Sucks to be them, I guess.
I agree on that, I feel communication needs to improve a bit for some company with that huge size there is an effort to be made.
Hetzner social media representatives have already said in previous threads (in a more polite way ofc) that they are here just for the sake of giving the illusion of a presence, but they're close to useless as they have no power whatsoever, no information on anything (or can't disclose any) and they have no technical background at to answer technical stuff. They never give ( can't give?) useful info in sensitive issues like customer termination, abuse, fraud, etc or like this one.
for example, even after the price hike few months ago, they were silent for a while here.
(also see old posts by AXYZE, Serisen, and other indcidents, communication is not something they want to do, hetzner does not discuss, nor negotiate, it is not in their new culture, they grew up too much to have enough arrogance to not care about pissing off some customers. I mean when OVH does any shitty thing, do you blame them? no, because it is OVH dammit, it is the expect behavior lol)
Hetzner has never been a friendly/community culture provider, it is simply not their thing, not their target.
Can you point me to the original post from them? I'll like to see the original wording. Sound too fantastic to be true.
https://docs.hetzner.com/robot/general/traffic/ was there any traffic notification, without knowing it was set?
Good time for german providers. Another competitor can easily get some money from hetzner if they fill a „Abmahnung“ because of false advertisement like it happened few years ago because of wrong sentences in the AGB (happened to a lot of other providers).
Easy money. Get it!
Solution: Just add an *) with small text to say it is limited to xx TB as it is already happened with mobile phone contracts and others.
Solution: switch to "unmetered" and just throttle the speed above "fair use" monthly limits, which can vary depending on network congestion as it should.
Some mental gymnastics
I though just that but lost the word for it, it really is.
”It’s not a limit because they kick you out when you’ve reached the limit”.
If they charges 10 eur / extra TB even though it says unlimited, the same conclusion would be:
”Yeah it’s still unlimited though as long as you pay extra. They never limit you, they just bill you”.
But then they reverse their marketing ploy switching to unlimited.
I would prefer that, with limit being made clear instead of a termination for traffic abuse!
basically I summed it up from various threads, it was one sentence at a time. See the threads about the incidents I talked about, in one of them they said they can't announce info available unless it is on the website, in another thread where someone had issues between FI hetzner and PM they said, they can't answer such questions and asked the person to contact support.
In serisen's incident with drives, well see that thread, they just apologized and practically were able to help with nothing at all.
In another incident the hetzner chitchat, someone mentioned being blocked because of abusing referral program and the answer was something among the line of all I can do is ping that ticket
https://lowendtalk.com/discussion/comment/3375733/#Comment_3375733
I am not expecting them to do anything either, nor necessarily saying I want them to provide support via LET messages like Terrahost, buyvm, etc , I am just stating facts, they are a massively huge company, with huge walls between PR/media and technical employees and even another wall between administration. Which does not help at all PR and support to give us info as they don't even have it. But then if you didn't care to tell your support about FUP, don't expect customers to comply to hidden rules they were never been made of -_-
So yeah, tl;dr Hetzner sucks at communication with customers, probably bcz they suck at it internally to, it was ok till 2018-2019 imho, but they started sucking more and more this last couple of years
It is impossible for it to be unmetered and for it to also be monitored to restrict speed above a certain limit. Unmetered would mean they have no idea how much is being used
I don't know why it's taken me 3 days to think of posting this. But, I'll just leave this here, better late than never:
That's a good example, actually.
Hetzner is still a business trying to stay profitable. If you paid for an all-you-can-eat buffet (which also advertises unlimited everything without any FUP) and you were already admitted to the restaurant, you can eat as much as you want. However, the restaurant can prohibit you from entering their premises in the future ("Hausverbot"). This can be basically for any reason (e.g. that having you as a guest in the future will not be profitable for them). So, of course, you can eat the whole buffet once (or twice) if you feel like it, however don't be surprised if you are denied entry next time.
The same thing applies to Hetzner. They only said they might have to limit/deny service to OP if the heavy usage continues. Afaik, they haven't throttled OP yet and will likely just sit the remaining days of the 30-day term out to end the contract perfetly legally (afterall, it can be cancelled by both parties).
I understand the frustration people might feel, just trying to give an example how the "unlimited" policy from Hetzner could be interpreted. I imagine it would certainly help to add a FUP policy similar to what @TimboJones suggested (if usage is too heavy throttle to 100 Mbit/s until end of month; unmetered instead of unlimitied).
@Hetzner_OL please comment
Well, a certain someone, who had multiple servers on his account, had his entire account nuked, for high bandwidth usage before hetzner updated the policy.
And when I look at this right now, then it just repeats itself.
this would be fair enough.
that would be super cool.
When does this happened?
Years ago.