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★ VirMach ★ RYZEN ★ NVMe ★★ $8.88/YR- 384MB ★★ $21.85/YR- 2.5GB ★ Instant ★ Japan Pre-order ★ & More

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Comments

  • VirMachVirMach Member, Patron Provider

    @Xratzh said:
    Will Next Due Date be changed to the day when the service was online?
    If you have months delay. :D

    Yes it'll be adjusted and if we ever forget you can request it be adjusted.

    Thanked by 19313135
  • CyberSkyCyberSky Member

    Earthquake in japan now...

  • hehuangCCshehuangCCs Member
    edited March 2022

    Boss, there was an earthquake in Japan. Is your server all right? Did fall into the sea? :neutral:

  • hehuangCCshehuangCCs Member

    Damn, don't affect the online time :s

  • noisycodenoisycode Member

    @CyberSky said:
    Earthquake in japan now...

    7.3 M.
    Network is still functioning properly.

  • treesky2017treesky2017 Barred

    @VirMach
    Japan 7.3 earthquake, UPS and servers okay?

  • xprebounxpreboun Member

    @hehuangCCs said:
    Boss, there was an earthquake in Japan. Is your server all right? Did fall into the sea? :neutral:

    These servers haven't left U.S. yet. lmfao

    @treesky2017 said:
    @VirMach
    Japan 7.3 earthquake, UPS and servers okay?

    Hopefully UPS won't be unhappy😂

    Thanked by 3ChromeMax FrankZ Xrmaddness
  • JabJabJabJab Member

    !blame @VirMach for Japan earthquake

  • VirMachVirMach Member, Patron Provider
    edited March 2022

    We received an advisory from the datacenter, and will receive more information on whether it would affect services there. Nothing is currently in Tokyo, so it does not affect us in terms of any equipment damage.

    I'm going to re-weigh everything and ensure it does not exceed the advised amount for the datacenter's liability insurance. We already put everything in smaller chassis with sturdier rails. I'm going to potentially eliminate any builds with copper heatsinks or two backup hard drives as well.

    Thanked by 4FrankZ Xrmaddness pdd noisycode
  • Sahu1990Sahu1990 Member

    @VirMach said:
    We received an advisory from the datacenter, and will receive more information on whether it would affect services there. Nothing is currently in Tokyo, so it does not affect us in terms of any equipment damage.

    I'm going to re-weigh everything and ensure it does not exceed the advised amount for the datacenter's liability insurance. We already put everything in smaller chassis with sturdier rails. I'm going to potentially eliminate any builds with copper heatsinks or two backup hard drives as well.

    Hopefully everything's gonna be better soon.

  • louiejordanlouiejordan Member

    God Bless Tokyo, God Bless My VPS. :'(

  • bakagetabakageta Member

    @VirMach said:
    Refund request is allowed, that's fine, I'll process it, and it's faster, and you won't be penalized for it (outside of just not being able to receive another refund from our system in the future since it's one refund per customer "officially.") Just make the request, refund in title, and it'll be processed no questions asked. And then you can order whatever else you want.

    I had put in a cancellation request ticket on the 12th for a Tokyo preorder, but the subject mentioned cancellation not refund. Should I go ahead and close that ticket myself and submit a new one with refund in the subject, or wait it out? I've already ordered the replacement service with 2 year payments, and this is just going back to store credit, so I'm not in a big hurry, just wanted to make it as easy as possible on whoever is processing tickets.

  • FrankZFrankZ Barred
    edited March 2022

    @bakageta said: I had put in a cancellation request ticket on the 12th for a Tokyo preorder, but the subject mentioned cancellation not refund. Should I go ahead and close that ticket myself and submit a new one with refund in the subject, or wait it out? I've already ordered the replacement service with 2 year payments, and this is just going back to store credit, so I'm not in a big hurry, just wanted to make it as easy as possible on whoever is processing tickets.

    If it was me, and the ticket had not been processed yet, I would close the old ticket, and open a new one with the VirMach requested title.

    I lied, if it was me I would just keep them both. :)

    Thanked by 2ZA_capetown randomq
  • randomqrandomq Member

    @FrankZ How am I supposed to idle if the servers aren't even installed yet? This is costing me millions in hypothetical dollars. Please answer my multiple high priority tickets immediately!

    Thanked by 1FrankZ
  • FrankZFrankZ Barred

    @randomq said:
    @FrankZ How am I supposed to idle if the servers aren't even installed yet? This is costing me millions in hypothetical dollars. Please answer my multiple high priority tickets immediately!

    This is known as virtual idling. As long as you include the pending VPS in your current list of idling servers, it still counts. Best of all you get X% extra idling time when the next due date gets pushed back. :smiley:

    Thanked by 4Xrmaddness randomq Aidan ariq01
  • yoursunnyyoursunny Member, IPv6 Advocate

    @FrankZ said:

    @randomq said:
    @FrankZ How am I supposed to idle if the servers aren't even installed yet? This is costing me millions in hypothetical dollars. Please answer my multiple high priority tickets immediately!

    This is known as virtual idling. As long as you include the pending VPS in your current list of idling servers, it still counts. Best of all you get X% extra idling time when the next due date gets pushed back. :smiley:

    Virtual Idle Machine Solutions LLC

    1. Order.
    2. Pay.
    3. Machine is "pending" forever.
    4. Refund allowed after 5 years.
    5. Provider earns interest.

    Basically it's a mutual fund, with none of the earnings and all of the virtual idling.

    Thanked by 4VirMach bulbasaur ariq01 ZA_capetown
  • foitinfoitin Member
    edited March 2022

    @VirMach said:
    We received an advisory from the datacenter, and will receive more information on whether it would affect services there. Nothing is currently in Tokyo, so it does not affect us in terms of any equipment damage.

    Which Equinix TY DC? There're more than 10 in Tokyo.

    DC in Yamate-areas (hill) are most resilient to disasters. e.g. TY4, TY10
    Most Yamate areas are at the heart of Tokyo = higher infrastructure restoration priority (from gov).
    On the contrary, DC in landfill areas are likely be affected more. e.g. TY1, TY11

    Thanked by 1FrankZ
  • DPDP Administrator, The Domain Guy

    @VirMach said:

    @DP said:
    I topped up my VirMach credits twice by accident.

    Paid for the intended service and at the same time I submitted a ticket to Billing asking if they could refund the additional credit.

    If it's one invoice and two payments on that invoice, and no more than two, and you didn't spend the additional credit, we can usually get it refunded for you. Just make sure you have the invoice ID, and two transaction IDs in the ticket.

    Yeah I created a ticket for Billing and provided them with the Invoice ID along with both transaction IDs.

    Here's what they said:

    :|

  • FrankZFrankZ Barred

    @DP - I normally find it helps when asking something that is probably not normal policy to quote the VirMach post and include a link to it in my ticket.

    Thanked by 2skorous DP
  • zhoumengzhoumeng Member

    I have created a new account and submitted a new ticket with my Alipay bill and purchase invoice. Please check #398633 .You'll transfer the service for me. Now I just have to wait, right? <3 <3 <3 @VirMach

  • Bani991Bani991 Member

    i want to buy 4core 8G 's VPS,pls add an option

    Thanked by 2noisycode WindsOfChange
  • haoxiujiehaoxiujie Member

    Any news from San Jose？

  • tetechtetech Member

    @haoxiujie said:
    Any news from San Jose？

    Police said they were asking for the public's help in finding suspects who shot at pedestrians and cyclists with a brand of popular gel-based bead.

    https://www.mercurynews.com/news/

    Thanked by 3Sahu1990 tomle bulbasaur
  • VirMachVirMach Member, Patron Provider

    @DP said:

    @VirMach said:

    @DP said:
    I topped up my VirMach credits twice by accident.

    Paid for the intended service and at the same time I submitted a ticket to Billing asking if they could refund the additional credit.

    If it's one invoice and two payments on that invoice, and no more than two, and you didn't spend the additional credit, we can usually get it refunded for you. Just make sure you have the invoice ID, and two transaction IDs in the ticket.

    Yeah I created a ticket for Billing and provided them with the Invoice ID along with both transaction IDs.

    Here's what they said:

    :|

    That's weird, he's usually more lenient than I am with refunds. Ticket ID?

  • DPDP Administrator, The Domain Guy

    @VirMach said:

    @DP said:

    @VirMach said:

    @DP said:
    I topped up my VirMach credits twice by accident.

    Paid for the intended service and at the same time I submitted a ticket to Billing asking if they could refund the additional credit.

    If it's one invoice and two payments on that invoice, and no more than two, and you didn't spend the additional credit, we can usually get it refunded for you. Just make sure you have the invoice ID, and two transaction IDs in the ticket.

    Yeah I created a ticket for Billing and provided them with the Invoice ID along with both transaction IDs.

    Here's what they said:

    :|

    That's weird, he's usually more lenient than I am with refunds. Ticket ID?

    #923662

  • VirMachVirMach Member, Patron Provider

    @bakageta said:

    @VirMach said:
    Refund request is allowed, that's fine, I'll process it, and it's faster, and you won't be penalized for it (outside of just not being able to receive another refund from our system in the future since it's one refund per customer "officially.") Just make the request, refund in title, and it'll be processed no questions asked. And then you can order whatever else you want.

    I had put in a cancellation request ticket on the 12th for a Tokyo preorder, but the subject mentioned cancellation not refund. Should I go ahead and close that ticket myself and submit a new one with refund in the subject, or wait it out? I've already ordered the replacement service with 2 year payments, and this is just going back to store credit, so I'm not in a big hurry, just wanted to make it as easy as possible on whoever is processing tickets.

    I think I also searched for the word "cancel" but maybe I missed yours if it wasn't done?

  • yoursunnyyoursunny Member, IPv6 Advocate

    @VirMach said:

    @bakageta said:

    @VirMach said:
    Refund request is allowed, that's fine, I'll process it, and it's faster, and you won't be penalized for it (outside of just not being able to receive another refund from our system in the future since it's one refund per customer "officially.") Just make the request, refund in title, and it'll be processed no questions asked. And then you can order whatever else you want.

    I had put in a cancellation request ticket on the 12th for a Tokyo preorder, but the subject mentioned cancellation not refund. Should I go ahead and close that ticket myself and submit a new one with refund in the subject, or wait it out? I've already ordered the replacement service with 2 year payments, and this is just going back to store credit, so I'm not in a big hurry, just wanted to make it as easy as possible on whoever is processing tickets.

    I think I also searched for the word "cancel" but maybe I missed yours if it wasn't done?

    The ticket got slipped amidst ONE GALLON WET PLATINUM LUBE.

    Thanked by 1bulbasaur
  • DPDP Administrator, The Domain Guy

    @DP said:

    @VirMach said:

    @DP said:

    @VirMach said:

    @DP said:
    I topped up my VirMach credits twice by accident.

    Paid for the intended service and at the same time I submitted a ticket to Billing asking if they could refund the additional credit.

    If it's one invoice and two payments on that invoice, and no more than two, and you didn't spend the additional credit, we can usually get it refunded for you. Just make sure you have the invoice ID, and two transaction IDs in the ticket.

    Yeah I created a ticket for Billing and provided them with the Invoice ID along with both transaction IDs.

    Here's what they said:

    :|

    That's weird, he's usually more lenient than I am with refunds. Ticket ID?

    #923662

    Resolved.

    Thanks bud.

  • nightcatnightcat Member

    @unclewang said:

    @VirMach said:

    @unclewang said: My bill #1396676 cannot be paid with Alipay, can you help me solve this problem, thank you!

    What error specifically?

    This is an error prompt to jump to the Alipay page!

    Use global proxy for visit website and pay.
    Or ,Don't use proxy at all.

  • VirMachVirMach Member, Patron Provider

    @unclewang said:

    @VirMach said:

    @unclewang said: My bill #1396676 cannot be paid with Alipay, can you help me solve this problem, thank you!

    What error specifically?

    This is an error prompt to jump to the Alipay page!

    The most common reason for this error is if you begin the payment process, do not complete it, and then return later to complete it. I'm sure there are other reasons for this but based on our experience, it happens in that case. You need to regenerate the invoice.

    There should be a button to do this on your end.

This discussion has been closed.