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To see "why" see the auto-generated ticket. To get a reply to your ticket, wait.
Is this issue thought to be on our end? If so have a ticket [as a guest] asking us to check the mail log.
If paid, and the invoice is correctly linked to the service, you'll get it. If paid and it didn't register, we may not be able to add it to our system at least for Alipay at this time as they're not really cooperating with us to make this easier.
If you paid, and it's "pending" then you'll definitely get it.
If you paid, and it's "cancelled" you may or may not get it because it may be a case of the invoice decoupling.
@VirMach Dear, > @VirMach said:
@VirMach Dear, how can you treat your true loyal fans, lovers and consumers as enemies??
Surely I know the bots and script fellas are so annoying, they just rob everything good and resell them to other normal consumers, not gonna lie, as a buyer, who made his alarm clock rings once every 12mins, even in the midnight, hardly had a real sleep for more than a week, i hate them more!
But the thing you mentioned about multi accounts with the same IP, that's just quite regular in some countries and regions. I can even say it's very hard to avoid this kind of situation for my poor college due to the poor IDC. the IDC of my region, they don't give us an exclusive stable IP address for resident use, and the IP address switches every day, automatically. Try imagine a whole college dormitory building, like 100 people share 1 dynamic IP address, and you know what, the most "unfortunately" thing is, nearly a half in this building are your big fans. yeah, I admit i did a lot of work for this result, i have almost recommended @VirMach to every friends of mine who need a personal server, but never thought that could cause a punishment for me and for all my friends in the future.
We all love you, @VirMach nevertheless, just please think about twice and rationally before making a hurtable decision. there are already so many bots out there, but we are still human beings, right. Once you press the nuclear button, the bot v2.0 could probably come back next year, but the ones who get killed by mistake will be dead forever.
Best regards.
a client and a fan.
OK, then please check my service.
What information do I need to provide.
@VirMach
Already have a ticket,But 4 days have passed without reply
It will not checked solely by IP. The admim @VirMach said they will detect that by using tech of AI. That means they will consider multiple dimensions. They will do things like Google's anti-spam. You know Google will definely not ban people by IP...
The server keeps offline,it seems that it didn't connect to network.the usage of bw also shows 0KB,i think the control panel even cant control it when i click reinstall.VNC is on or off doesn't work.I would like to ask for help from u.@VirMach
hello，I snapped up a small vps at the flash deal a few days ago.
The payment was successful and it kept showing that it was pending.
I sent a ticket to activate the service, but today I found that the order was cancelled and refunded.
Can I repay and get my vps back?
It was originally my only gain so far.
Invoice #1135754.
Looks like we will have GPU server deal in next year's flash sales.
I closed the flash sale page and stopped buying it now after I realize the policy. But I do not know this before, and I think Virmach will not trace back for multi account on one ip. Otherwise it would only be benificial for other vps providers.
Bots is a problem, but the big problem is how can virmach be stable in both policies and sales, instead of suddenly pointing out a certain rule to say you are violating it, Especially in this lowendtalk instead of official site. I only get to know lowendtalk two or three days before, what if most people don't know?
When aiming at finding out bots, do consider how to make it friendly to real consumers.
In fact, for bots, ips, accounts are a piece of cake.
One of the bothering problem for bots is to log in the email and click the verification link before they make the order.
Also, bots will use a large amount of accounts at the same time, but for human beings, even we have hundreds of accounts, we can only operate on accounts that can be fingered out in 2 seconds at the same time.
Hope this message can help you to find the real bots? @VirMach
@VirMach How long will it take to settle the payment but the order is cancelled.
Thank you very much if you can help me with these problem. @VirMach
1. I paid Invoice #1103833 about a week ago, but it still shows unpaid,it's a renewal order.
2. when will Cyber week end？ I consumed too much time and energe on this
I bought one for 5.22$ but till now (over 18H) it still can not be connected... no any reply for the ticket... login and re-install for several times and VNC shows it works... but when I tried to ping from VPS to 8.8.8.8 it says timeout...... how can this happen? Invoice 1142626 @VirMach
Alipay? You'd need a ticket with the transaction ID in text format so we can try to get it applied, or contact Alipay for a refund if it didn't register on our end and you do not want to contact us or wait longer.
Do you have multiple accounts? If so, why?
@VirMach help me please !thanks
2 orders paid by alipay but canceled for about a week,and one order in pending status,no ticket reply until now.
invoice #1136176 alipay transaction id 2020120922001362741450282207
Invoice #1130717 alipay transaction id 2020120622001362741448940792
Invoice #1135373 alipay transaction id 2020120922001362741450131163
the first two order are paid but canceled,third paid pendding status
Of course I have. With two or three accounts for ordering at the same time gave me higher chance to catch it~
My heart skipped a beat thought it is an easter egg.
of course this makes everyone headache.. but how long would you solve the problem? will it solved before my end period? (2021/12/13)
Ban hammer required for Virmach to use. Any spare ones lying round?
Do you realise that what you've stated you're doing is a problem? Only 1 account per person is the rule. Gaming the sales by creating multiple accounts in an attempt to get an advantage over others is exactly what bots do and is actually the problem. Do you see that?
yes alipay, I like that vps and will send a ticket. and how about another qustion(how long will cyber week last?)
You don't need multiple accounts to do that. With smooth website this year I'm sure most OOS within seconds were cause by bots and scripts, most people like me will read specs and decide whether buy or not in about 10 seconds, if you catch on the spot it can be yours. Besides if you send multiple requests too quick you will be banned temporarily, which will lower your chance.
Patience, once move at a time. Don't crush the server soon™.
Sorry for this. I have stopped doing like that when I know multi-account policy.
I have stopped doing this. Virmach can hire more people to deal with the tickets, imrove the performance of vps, instead of buying hammers, at least reducing one hammer that needed.
If there are spare ones, donate it to virmach, and let virmach sell it. 
I can't shake this gut feeling that you are responsible for at least one of the bots...
Hey everyone don't forget to vote NOYES
https://strawpoll.com/jq7ee3v6z
Bots can finish tens and humdreds of orders in a quit short time, and they will place orders for most cheap vps. But People doing resembles my way only choose what we want, e.g., one vps each area, to try to place the order, and one successful order is exciting.