★ VirMach ★ Fashionably Late Black Friday & Cyber Week 2020 ★ Flash Deals ★ View inside ★ $7/Yr 512M

ben47955 · December 2020

@mcgree said:

@ben47955 said:

@mcgree said: The problem is that VNC can't connect either, I submitted a ticket and they think there is no problem, I don't think a system that won't start for a few days after reinstallation is a sign of no problem.

Did you try more than once ? (Preferably separate by some time, like 1 hours)
Did you change anything in SolusVM like driver ?

The first time I waited half an hour, the second time I waited an afternoon, the third time I waited a day, and the last time I waited 4 days, all without success.

All my other VPS can be installed successfully onetime.

Nothing has been modified,

Well, maybe they overlooked your ticket. Try to create a new one and give the information I asked and that should help. From the information you given, it should work and their no registered network outage for this node.

mcgree · December 2020

@tuc said:

@mcgree said: The problem is that VNC can't connect either

Their VNC server works just fine (telnet 107.174.128.2 6767). They only have problem with their VNC viewer which won't be fixed soon. I therefore setup my own novnc to do that.
@VirMach Could you please check your Debian 10 ISO that I cannot install from while Debian 9 works well.

reports that the port is open, but the can't access by vnc.

Thank you for your help.

tuc · December 2020

@mcgree said: Thank you for your help.

If you dont mind, just try this: http://192.210.203.62:6081/vnc.html?host=192.210.203.62&port=6081
After done, please goto your CP to change your VNC password

VirMach · December 2020

@tuc said: Their VNC server works just fine (telnet 107.174.128.2 6767). They only have problem with their VNC viewer which won't be fixed soon. I therefore setup my own novnc to do that.

@VirMach Could you please check your Debian 10 ISO that I cannot install from while Debian 9 works well.

If you believe it to be an issue with the specific ISO then just make a custom ISO mount request and provide your own.

Web VNC viewer is mostly fixed outside of maybe 10% of the servers, there's no need to set up your own noVNC (of course you can if you prefer that) because you can just use any VNC app. VNC itself isn't broken.

For some reason this gives everyone such a difficult time though, we have a few dozen customers losing sleep over it and it's always them entering the details incorrectly. Not sure how else we can explain it better. Of course in some rare cases, VNC may actually be broken in which case the quickest fix is to disable it and re-enable it.

@mcgree said:
@Virmach Ticket #387897

I have been waiting for a long time, until now there is no boot, which has been many days of waiting.

But you say he has no issue, but I've been waiting for 4-5 days and it hasn't booted, is this really no issue?

I can understand that you are very busy, but I think it is necessary to check the issue.

And now my ticket is closed and I can't reply. ,

VNC can't connect either(by VNC Viewr Windows Client).

VNC => 107.174.128.2:6767

I tried 6768 and 6766 ports are Connectable, only 6767 ports are not.

@mcgree said:

@tuc said:

@mcgree said: I have been waiting for a long time, until now there is no boot, which has been many days of waiting.

Same here, waiting for more than 10 days with no solution $:\$
If you have some other vps then setup your own novnc, connect to their vnc server to set your vps up.

The problem is that VNC can't connect either, I submitted a ticket and they think there is no problem, I don't think a system that won't start for a few days after reinstallation is no problem.

@mcgree said:

@ben47955 said:

@mcgree said: The problem is that VNC can't connect either, I submitted a ticket and they think there is no problem, I don't think a system that won't start for a few days after reinstallation is a sign of no problem.

Did you try more than once ? (Preferably separate by some time, like 1 hours)
Did you change anything in SolusVM like driver ?

The first time I waited half an hour, the second time I waited an afternoon, the third time I waited a day, and the last time I waited 4 days, all without success.

I also tried to click on boot, but it didn't work.

All my other VPS can be installed successfully onetime.

Nothing has been modified,

I can take another look but if it's exactly what I said it was then it's billable, let me know.

mcgree · December 2020

@VirMach said:

@tuc said: Their VNC server works just fine (telnet 107.174.128.2 6767). They only have problem with their VNC viewer which won't be fixed soon. I therefore setup my own novnc to do that.

@VirMach Could you please check your Debian 10 ISO that I cannot install from while Debian 9 works well.

If you believe it to be an issue with the specific ISO then just make a custom ISO mount request and provide your own.

Web VNC viewer is mostly fixed outside of maybe 10% of the servers, there's no need to set up your own noVNC (of course you can if you prefer that) because you can just use any VNC app. VNC itself isn't broken.

For some reason this gives everyone such a difficult time though, we have a few dozen customers losing sleep over it and it's always them entering the details incorrectly. Not sure how else we can explain it better. Of course in some rare cases, VNC may actually be broken in which case the quickest fix is to disable it and re-enable it.

@mcgree said:
@Virmach Ticket #387897

I have been waiting for a long time, until now there is no boot, which has been many days of waiting.

But you say he has no issue, but I've been waiting for 4-5 days and it hasn't booted, is this really no issue?

I can understand that you are very busy, but I think it is necessary to check the issue.

And now my ticket is closed and I can't reply. ,

VNC can't connect either(by VNC Viewr Windows Client).

VNC => 107.174.128.2:6767

I tried 6768 and 6766 ports are Connectable, only 6767 ports are not.

@mcgree said:

@tuc said:

@mcgree said: I have been waiting for a long time, until now there is no boot, which has been many days of waiting.

Same here, waiting for more than 10 days with no solution $:\$
If you have some other vps then setup your own novnc, connect to their vnc server to set your vps up.

The problem is that VNC can't connect either, I submitted a ticket and they think there is no problem, I don't think a system that won't start for a few days after reinstallation is no problem.

@mcgree said:

@ben47955 said:

@mcgree said: The problem is that VNC can't connect either, I submitted a ticket and they think there is no problem, I don't think a system that won't start for a few days after reinstallation is a sign of no problem.

Did you try more than once ? (Preferably separate by some time, like 1 hours)
Did you change anything in SolusVM like driver ?

The first time I waited half an hour, the second time I waited an afternoon, the third time I waited a day, and the last time I waited 4 days, all without success.

I also tried to click on boot, but it didn't work.

All my other VPS can be installed successfully onetime.

Nothing has been modified,

I can take another look but if it's exactly what I said it was then it's billable, let me know.

But because I reinstalled my system, I waited for a long time and still couldn't boot it, so I don't think this is also a paid service.

mcgree · December 2020

@tuc said:

@mcgree said: Thank you for your help.

If you dont mind, just try this: http://192.210.203.62:6081/vnc.html?host=192.210.203.62&port=6081
After done, please goto your CP to change your VNC password

http://192.210.203.62:6081/vnc.html?host=107.174.128.2&port=6767

failed

blackpoor · December 2020

@VirMach said:

@tuc said: Their VNC server works just fine (telnet 107.174.128.2 6767). They only have problem with their VNC viewer which won't be fixed soon. I therefore setup my own novnc to do that.

@VirMach Could you please check your Debian 10 ISO that I cannot install from while Debian 9 works well.

If you believe it to be an issue with the specific ISO then just make a custom ISO mount request and provide your own.

Web VNC viewer is mostly fixed outside of maybe 10% of the servers, there's no need to set up your own noVNC (of course you can if you prefer that) because you can just use any VNC app. VNC itself isn't broken.

For some reason this gives everyone such a difficult time though, we have a few dozen customers losing sleep over it and it's always them entering the details incorrectly. Not sure how else we can explain it better. Of course in some rare cases, VNC may actually be broken in which case the quickest fix is to disable it and re-enable it.

@mcgree said:
@Virmach Ticket #387897

I have been waiting for a long time, until now there is no boot, which has been many days of waiting.

But you say he has no issue, but I've been waiting for 4-5 days and it hasn't booted, is this really no issue?

I can understand that you are very busy, but I think it is necessary to check the issue.

And now my ticket is closed and I can't reply. ,

VNC can't connect either(by VNC Viewr Windows Client).

VNC => 107.174.128.2:6767

I tried 6768 and 6766 ports are Connectable, only 6767 ports are not.

@mcgree said:

@tuc said:

@mcgree said: I have been waiting for a long time, until now there is no boot, which has been many days of waiting.

Same here, waiting for more than 10 days with no solution $:\$
If you have some other vps then setup your own novnc, connect to their vnc server to set your vps up.

The problem is that VNC can't connect either, I submitted a ticket and they think there is no problem, I don't think a system that won't start for a few days after reinstallation is no problem.

@mcgree said:

@ben47955 said:

@mcgree said: The problem is that VNC can't connect either, I submitted a ticket and they think there is no problem, I don't think a system that won't start for a few days after reinstallation is a sign of no problem.

Did you try more than once ? (Preferably separate by some time, like 1 hours)
Did you change anything in SolusVM like driver ?

The first time I waited half an hour, the second time I waited an afternoon, the third time I waited a day, and the last time I waited 4 days, all without success.

I also tried to click on boot, but it didn't work.

All my other VPS can be installed successfully onetime.

Nothing has been modified,

I can take another look but if it's exactly what I said it was then it's billable, let me know.

Actually i cant even connect to my server,i think it is a basic problem which should not be charged.

Bertie · December 2020

@mcgree said: The problem is that VNC can't connect either, I submitted a ticket and they think there is no problem, I don't think a system that won't start for a few days after reinstallation is no problem.

I had this issue too. Didn't have much luck but it worked with the details provided on the WHMCS control panel.

The SolusVM VNC pages for my services are broken (they just redirect back to the home page).

_MS_ · December 2020

@its420somewhere said:
Jesus Bobezus... I move that everyone who posts a ticket number in this thread gets their ticket deleted or at the very least bumped to the bottom of the queue.

This is the Way 😃

mcgree · December 2020

@Bertie said:

@mcgree said: The problem is that VNC can't connect either, I submitted a ticket and they think there is no problem, I don't think a system that won't start for a few days after reinstallation is no problem.

I had this issue too. Didn't have much luck but it worked with the details provided on the WHMCS control panel.

The SolusVM VNC pages for my services are broken (they just redirect back to the home page).

You describe the same problem as I do.

Ganonk · December 2020

how about $100/year with
1 vCPU
10 MB RAM
1GB BW
1 IPV4

titus · December 2020

@Bertie said: @mcgree said: The problem is that VNC can't connect either, I submitted a ticket and they think there is no problem, I don't think a system that won't start for a few days after reinstallation is no problem.

I had this issue too. Didn't have much luck but it worked with the details provided on the WHMCS control panel.

The SolusVM VNC pages for my services are broken (they just redirect back to the home page).

I have the same problem with the SolusVM VNC. They migrated one of my old VM to another node, (from 'SEAKVM3' to 'SEAKVM11'), After that I'm not able to access to the VPS. When I check the service details in the WHMCS, I get an error message: "Connection Timed Out After 90001 Milliseconds". I tried to access to the VM via the SolusVM (VNC) directly, but the VNC button is redirect to the main screen. I opened a ticket yesterday. I tried to ask in LET also, and they (VirMach) suggested me to open a 'priority ticket',

SolusVM: https://imgur.com/a/B5uHU0h

derekyang · December 2020

lol newly provisioned 2Core 2GB Ram even can’t run a YABS and keep offline

ravenchad · December 2020

@VirMach . my $1 deal is still pending until now. I want it activated even if i can't use it

codydoby · December 2020

@VirMach I find one more bug here. Ticket #581678

I am so upset for this. Because I cannot install any system now. See the pictures below,

It tells me I have 2/1 times to reinstall the system

It tells me wrong username or password when I click the "VPS control pannel" from user client area

It shows me "Server disconnected (code: 1006)" whatever I open the VNC using different network and web browser.

The information of troubleshot is

Main IP pings: false
Node Online: true
Service online: online
Operating System: windows-2008-r2-virtio-x86_64
Service Status:Active
Registration Date:2019-12-06

mcgree · December 2020

@codydoby said:
@VirMach I find one more bug here. Ticket #581678

I am so upset for this. Because I cannot install any system now. See the pictures below,

It tells me I have 2/1 times to reinstall the system

It tells me wrong username or password when I click the "VPS control pannel" from user client area

It shows me "Server disconnected (code: 1006)" whatever I open the VNC using different network and web browser.

The information of troubleshot is
Main IP pings: false
Node Online: true
Service online: online
Operating System: windows-2008-r2-virtio-x86_64
Service Status:Active
Registration Date:2019-12-06

I can install the system but can not boot, my test result:

Main IP pings: false
Node Online: true
Service online: offline
Operating System: linux-debian-10-x86_64-gen2-v2
Service Status:Active
Registration Date:2020-12-09

xvm · December 2020

@VirMach

When will the problem of blocked mail be resolved?

mcgree · December 2020

can't boot

ravenchad · December 2020

@JabJab said:

@ariq01 said: @VirMach i want to ask, if i want to reinstall Ubuntu 18 or 20. I must install from mount iso, right? Last reinstallation template is Ubuntu 16

Yes, you must install from mount ISO.

how do we do this if VNC is not working? Does it auto install once iso is mounted? tnx

mcgree · December 2020

@ravenchad said:

@JabJab said:

@ariq01 said: @VirMach i want to ask, if i want to reinstall Ubuntu 18 or 20. I must install from mount iso, right? Last reinstallation template is Ubuntu 16

Yes, you must install from mount ISO.

how do we do this if VNC is not working? Does it auto install once iso is mounted? tnx

The same issue, VNC does not work and the system does not boot.

Bertie · December 2020

@titus said: I have the same problem with the SolusVM VNC. They migrated one of my old VM to another node, (from 'SEAKVM3' to 'SEAKVM11'), After that I'm not able to access to the VPS. When I check the service details in the WHMCS, I get an error message: "Connection Timed Out After 90001 Milliseconds". I tried to access to the VM via the SolusVM (VNC) directly, but the VNC button is redirect to the main screen. I opened a ticket yesterday. I tried to ask in LET also, and they (VirMach) suggested me to open a 'priority ticket',

I don't think this is very high on their priority list. It seems to be happening to quite a few people at the moment and it's been persistent (with or without intervention). Whatever it is probably is a bit more complicated than a simple relink.

Not much you can do but open a ticket and hope for the best in the coming weeks. It probably isn't happening for enough people for Virmach to work on it for now.

VirMach · December 2020

Hey guys, if you dollar service didn't make it through initially and got stuck in the queue, I, unfortunately, have to cancel/refund your order. It'll just take too much time to process all of them since it was meant to catch bots and I set the quantity way over (I'd have to spread it across other viable nodes manually.)

Then I'd have to deal with all the bandwidth increase requests and tickets regarding the package not working, really not worth it.

But if you did get it already then you can keep it.

VirMach · December 2020

@titus said: I have the same problem with the SolusVM VNC. They migrated one of my old VM to another node, (from 'SEAKVM3' to 'SEAKVM11'), After that I'm not able to access to the VPS. When I check the service details in the WHMCS, I get an error message: "Connection Timed Out After 90001 Milliseconds". I tried to access to the VM via the SolusVM (VNC) directly, but the VNC button is redirect to the main screen. I opened a ticket yesterday. I tried to ask in LET also, and they (VirMach) suggested me to open a 'priority ticket',

This isn't related to the VNC issue, it's something else. Your service broke some other way during migration so we have to fix it, so definitely do make sure you have that ticket.

dTQzBen8 · December 2020

@VirMach said:
Hey guys, if you dollar service didn't make it through initially and got stuck in the queue, I, unfortunately, have to cancel/refund your order. It'll just take too much time to process all of them since it was meant to catch bots and I set the quantity way over (I'd have to spread it across other viable nodes manually.)

Then I'd have to deal with all the bandwidth increase requests and tickets regarding the package not working, really not worth it.

But if you did get it already then you can keep it.

What does it mean, could you please clarify:

if I paid succeed but service gets stuck at pending several days, can I get it?
if I paid succeed but invoice gets cancelled, can I get it?

VirMach · December 2020

@xvm said: When will the problem of blocked mail be resolved?

Port 25 blocks should reset every 24 hours in almost all cases.

@codydoby said: It tells me I have 2/1 times to reinstall the system

You need to make a ticket for this bug, just make sure to explain it clearly and we can get it fixed.

@mcgree said:

@Bertie said:

@mcgree said: The problem is that VNC can't connect either, I submitted a ticket and they think there is no problem, I don't think a system that won't start for a few days after reinstallation is no problem.

I had this issue too. Didn't have much luck but it worked with the details provided on the WHMCS control panel.

The SolusVM VNC pages for my services are broken (they just redirect back to the home page).

You describe the same problem as I do.

If this is after migration, try turning VNC off and then on, or contact us.

@tuc said: Same here, waiting for more than 10 days with no solution

If you have some other vps then setup your own novnc, connect to their vnc server to set your vps up.

If you didn't interrupt the initial setup or a recent installation, then make a priority ticket and we can help. Note, this isn't an invitation for everyone to make a priority ticket, just you, because it seems in your case it may actually have an issue with the LVM.

I've already verified that the other guy didn't have this issue.

@mcgree said: But because I reinstalled my system, I waited for a long time and still couldn't boot it, so I don't think this is also a paid service.

If the issue is on our end you won't be billed and you seem to be confident it's not due to what you did to the server so if I were you I'd go for it.

titus · December 2020

@VirMach said: This isn't related to the VNC issue, it's something else. Your service broke some other way during migration so we have to fix it, so definitely do make sure you have that ticket.

Thanks for the reply! I not wanted to "blame" You. I'm satisfied with the received services overall. I thought only it's probably not an unique problem. Sure, I have a ticket (ID: #691820).

tonyapac · December 2020

@VirMach
1. Why?
2. no reply to ticket.

xvm · December 2020

@VirMach said:

@xvm said: When will the problem of blocked mail be resolved?

Port 25 blocks should reset every 24 hours in almost all cases.

No this,

I mean I cannot receive password reset email.

sam23 · December 2020

@dTQzBen8 said:

@VirMach said:
Hey guys, if you dollar service didn't make it through initially and got stuck in the queue, I, unfortunately, have to cancel/refund your order. It'll just take too much time to process all of them since it was meant to catch bots and I set the quantity way over (I'd have to spread it across other viable nodes manually.)

Then I'd have to deal with all the bandwidth increase requests and tickets regarding the package not working, really not worth it.

But if you did get it already then you can keep it.

What does it mean, could you please clarify:

if I paid succeed but service gets stuck at pending several days, can I get it?

if I paid succeed but invoice gets cancelled, can I get it?

I also have this confusion.

yuVVlei · December 2020

@VirMach said:
Hey guys, if you dollar service didn't make it through initially and got stuck in the queue, I, unfortunately, have to cancel/refund your order. It'll just take too much time to process all of them since it was meant to catch bots and I set the quantity way over (I'd have to spread it across other viable nodes manually.)

Then I'd have to deal with all the bandwidth increase requests and tickets regarding the package not working, really not worth it.

But if you did get it already then you can keep it.

BF-SPECIAL-2020 IdleSparkling-VM $6.20 USD Annually 12/13/2020 Rejected

How to pay for this order

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