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Speaking solely for myself, on one side I have a provider I have years of experience with politely asking for a little patience and on the other I have you who have been kind of whiny since the very beginning. Not hard to figure which one I sympathize with.
Joking aside, we must appreciate the fact that provider admits this mistake (stating it publicly and in email messages), and offers to provide an easy refund, with due apologies. We are all humans after all, and sometimes we do mistakes, but it takes great power to admit our faulty nature, and man up with responsibility.
Enough already! Take the refund or shut up, you petulant child.
That escalated quickly.
If I don't see one of my invoices in finalising , do I need to create ticket? Or If I just wait, you guys will sort it out?
I mean...I am sure there were people who were complaining why it took 2 hours to provision a server (even if we promised 7 working days), while DigitalOcean and AWS can do it instantly via their API.
I am not saying not meeting our ETA is ideal. I have already apologized for it. And also said that it will be worth your time to wait a few more days (you can see the people sharing their experiences who got their servers) - but if you do not want to wait - you can take a full refund and a sincere apology, and find a provider who can meet your expectations.
What would be a better way to handle this situation? How would you handle it better? Please tell me, I would like to know so I can do better.
What would you like me to do more than a full refund? Or are you just bored and want to continue chatting?
Got my server provisioned today in Sydney
Thanks @hosthatch
Btw the server not come / assigned with IPv6, so i have created ticket about it to request
Don't worry, I am not asking for a refund or to upgrade the server for free. Simply disappointed, this is my first experience when provisioning takes more than 2 weeks.
I also take this opportunity to ask you to stop sharing your PMs here without redacting it. There are different customers, some are hard, you should be ready for this.
Yes, you’ll have to submit a ticket for it.
But clearly the deal must be so very much valuable to you that you still keep waiting, even after so much disappointment?
@hosthatch I'd say you can simply relax and ignore ... some people come here to stir the drama. I have to admit on other occasions that could've been me as well, this is LET after all ^^
people who flood this threads with sarcastic comments but carefully don't post their ticket numbers or the likes, obviously are quite satisfied with your service and don't want to risk you giving them a warm unwelcome together with a full refund ;-) ;-) ;-)
You’ve done your part now and there’s nothing left for you to do here, so shuh 😂
Refund represents an admission that you are powerless, did everything that you could, and could not do better. This is acting as a human, and it's great.
However, along apologies, taking responsibility makes it all much better. This is done by making the customer feel valuable in a contract with a provider which strives to do better for his/her loved customers. As such, instead of letting customers go on refunds, try to keep them by giving an incentive: a free month (or a free week) of service, or some stickers, or some images of their servers, or something extra. Anything is better than nothing, or better than any refund, especially after customers waited to grab your offer (during Black Friday hype), waited to get provisioned, and meanwhile you held their money to use.
Another example which caught my eye: you made a mistake and people order services with multiple IPs. You take that away, admit your mistake, but gave nothing back against this unmet expectation. This is technically OK, but it is not emotionally great, because customer does not feel valued in such scenario. A wallpaper or a signed letter of appreciation would have been much better instead of taking something away and say after days of customer waiting: "if you don't like it, we will refund", or something like "find a provider who can meet your expectations".
I'll take those pictures of Equinix AM5
I got my stacked deals provisioned last night. Its performance is awesome. Really more bang for bucks.
120 GB NVMe, 3 CPU, 24 GB ram, AMS
Benchmark: https://clbin.com/jhmFY
@hosthatch kudos for pulling off (almost) with aplomb. You mentioned in one of the posts about the amount of storage (PB) great statistic to give an idea of scale.
If possible, mentioning number of orders received versus completed at the end of Day 7 would be great. If not, a percentage.
Why am I suggesting that?
Because the hard work put in by your team will get greater visibility that way rather than just “I did not get my service delivery in time” kind of posts.
Finally, how can next time be even more awesome?
Maybe by setting delivery time lines as per order number. e.g
first X orders delivery time 7 days
Next X orders delivery time 14 days and so on...
On a lighter note, you can add a 5 or 10 dollar fee for “rush delivery”. The impatient whiners are welcome to pay if they want a faster provisioning.
HTH...
(and I am aware this is sounding preachy but done with right intention)
Damn. I'm definitely waiting for another 10TB storage next year. Btw, @hosthatch was it possible to order 2x the 10TB storage?
Apologies if this is already shared, I want to install Windows, so I prepared a patched ISO but how can I now upload somewhere so I can provide link in hosthatch control panel?
An s3 bucket, a VPS running a web server, or even your basic shared hosting plan should suffice.
finally sidney's delivered. just like action movies ... very close to the last seconds
Hello, according to your reply, have all the undelivered orders been notified by email? No one has responded to my application to upgrade the Los Angeles NVMe Ticket, and I have not received the notification email. The current status of the ticket is " "On Hold", I don’t know if I can reply to the ticket to break the "On Hold" status. I am willing to wait to get the upgrade, but the problem is that I don’t know whether my upgrade is approved. Please allow me to ask here first. Can I reply to the "On Hold" ticket, I am very eager to get an upgrade.
Sydney benches:
$5 p/m ($60 yearly)
$25 p/m
It's not yet approved or rejected, still waiting to do for you.
We have with you different LET.
For me this is a place with many interesting people, reviews, respectful conversations, and great offers from different types of providers, where are most of these deals - quality and great.
With respectful owners that not treat LET users like a trash just because of the price of the service.
Because a little bit wise people knows how hard and not cheap to find a new client and turn that client into regular client that will pay for your job year after year and will purchase more. And that's impossible to return a client that used something once and got bad impression.
For sure there must be some dicks who will abuse kind offers, but for that must be adequate automatic solutions.
People are the most important treasure for any business, and acting like a Dick can offend any dangerous guy, with real power, who can and probably will destroy your business. There are a lot of good examples even on let. Need to be polite, and respectful and stay as a human being instead of a shit.
Thanks, so I can rest assured, I can continue to wait.
THANKS....in control panel, mounted ISO, set boot order to ISO, STOPPED and Started...still seeing centos login ONLY...tried multiple times..still could not see windows ISO...in noVNC....not sure what am I missing..!
you're definitely not missing any full stops... ... ...
Hello @hosthatch
Can you check my ticket? ##151518
Try totally stop the VPS, mount the ISO, then wait a few minutes before starting it. The ISO mounting seems a bit flaky.