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DelimiterVPS Dedicated server provisioning
I've recently paid for a dedi box on DelimiterVPS [05/03/2015] and then I've opened a ticket asking about provisioning date because site doesn't mentioned any. But their support is bit harsh for me.
They've closed the first ticket saying it's wrong department even without directing me to correct department. Then I've opened a ticket on correct department (duh...)
Dedicated servers are provisioned in 1-3 working days from order acceptance. If you ordered the server outside of business hours or during a weekend/holiday then your order will be reviewed on the next working day.
So this means I've ordered my dedi on 3rd of May. Today is 8th of May. I do accept that provisioning a dedi box can be time consuming. But ignoring support ticket is something else.
How was your experience with Delimiter VPS ? (Only reason I've trusted them was Mark Turner)
[Sorry about my bad english - I'm not a native english speaker]
Comments
stay waiting for 11/5/2015 if they not send detail login you can complaint about your product... i think..
@MarkTurner
Experience there is good once its all setup and going.
He answered you in the other thread. Tuesday + 3 days = today.
My server status still pending since 04/28/2015. Open ticket (#548831) for refund, no respon.
Yes. I did a small mistake here. I'm on +5.30(LKA time zone) so it's 8.45PM here. But it's still 11.50AM in USA.
ticket dept should be order management, but I have been successful previously with a simple "please update on delivery ETA" to dedicated server tech support.
Not for me. Until now. Most people reviewed their service as really good. It's something
I opened a ticket to request IPv6 7 days ago, nobody replied to me.
did you use "IP allocation requests" dept?
in any case, bump the ticket
That means today ain't over yet. You probably just got your order put to the back of the queue for insolence.
Well, wrong department bro. You need to contact ARIN
Got a subnet provisioned in timeframe of a couple of hours. Actually, presale support has been the best I so far have encountered in the industry.
OK. This means ignoring client tickets are OK ?
DO supports ipv6 via their control panel
Ignoring insolent tickets is a widely accepted practice as I understand it.
Oh. You mean it's rude to ask a customer eta of his dedi provision. Well, what a world to live on. I didn't mentioned that DM guys are bad. I've just stated few things that I've faced.
I mean that if I'd given you a timescale for delivery and and you prompted for an update ahead of that timescale, I'd derack your server, take it outside, cover it in lighter fuel and then set it alight, then I'd take a photo and send it to you.
And then you opened a thread on LET.
that should only be done on colo servers
I really wanted to like their service because @markturner seems like a nice guy but after waiting over a week with little to no communication I cant recommend them.
They haven't gave me a time scale. Just some numbers. Normally we do this thing at this.... But no estimated date. I don't care it it delayed for one or two weeks. If only they've given me proper date in numbers. [BTW- lighter fluid = butane, which means it's more easy to use propane to light it up (only drawback is it's boiling point is around 40'C or something) ]
You've made the horrible mistake of taking me seriously.
Yes. It's the only way that I know eta's forum members got.
Ha Ha... Yeah. Burning down your own server is a type of madness. Consulting a psychologist will help with anger management
You can far more fun with those. Ship the fucker back with a live raccoon in it and enough food to keep it going on its journey.
Nope. Never. Fulfilled with bit sarcasm
@sdglhm Delimitalk: We're all busy to provision your server, Mr.A is cleaning the RAM, Mr.B is welding CPU. So no one can help you when you open ticket to wrong department, and no one can reply you when you open ticket to correct department.
You should talk to your representatives on LET instead.
Good luck.
Or ship it filled with garbage (locked inside a zip bag)
In here (Sri Lanka) it's hard to open our own DC because of shitty network providers.
Just PM @MarkTurner and be nice...
Yeah that was my mistake. As soon as I've found it out. I've sent an apology for them.
I haven't complained their service on a bad way. But it maybe nice to reply tickets as it's the only legit way to communicate with the company. If someone pinged me about anything about my company, I personally ask him to place a support ticket.
I've been resisting the urge to respond to this. But it seems that I just spend most of my life copy/pasting the same thing. Leadtime is upto 3 business days from order acceptance. So if you ordered it on 3rd, then it would be reviewed on Tuesday, then 3 business days Wednesday/Thursday/Friday.
So under usual circumstances your last day for delivery would be close of business (EDT) today.
You've even copied/pasted the auto response that explains this.