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@AnthonySmith Thanks, everything is basically sorted, this was just a big mistake.
I'll be fine with the IP I was given now that I understand the situation more. Just want to thank you for actually caring about your customers and even being willing to help us out unlike some other hosts here that would just leave us in the dark ;p I'll definitely be keeping my service with you even after this hiccup
Thanks again and glad to hear things are getting sorted out
I've worked for a hosting company with a team of ~10 where the company has two directors appointed. Both are up to speed with the company, work alongside the team, are named on the company bank account etc. Things could easily roll along without one of them.
It may the be the norm amongst the hosts that engage with LE* but it's not how any serious business should be operating. If things are a one man show - why register as a Ltd other than to cover your own ass?
Look at it from the perspective of a business in any other sector other than hosting, looking to procure some hosting services. You want a company with a team capable of providing your solution 24/7/365. You can't put your own business on hold because your guy has had a spot of poor health/vanishes/takes a break at Her Majesty's pleasure.
Yes I know, I'm beginning to talk real business here and not LE* style. :P
Buses in UK and US are really scary...
go to vietnam and you will see
For the price and quality which is perfect; this little hiccup is nothing, update DNS and move on. I basically had no downtime which perfect in my book.
you can still get something from the answer
So it's ok in Asia?
I don't have any obligations, I'm much satisfied with BoltVM's support. I've their $6/yr special & have got my rDNS changed 3-4 times (I believe) & an another issue was resolved pretty quickly.
@Steven_F Hope your Aunt will be good very shortly.
New IP I got is clean as well
Don't see a problem here, only takes a couple minutes to update your DNS
At least Steven didn't take "a long holiday" for 2 weeks
I recall giving a few additional notices as well
We try to give notice so people can do it at their convenience.
In Asia buses do not target host owner, they target everyone XD
No problem with BoltVM support, they've been great. It's just that up to now I have not received the email, probably stuck with mandrill for exceeding hourly limits? @Steven_F if you want to check, my username is part of my email address.
I think it's good that they managed to fix their "flub-up"
only takes a few clicks to change IP and I know their support will respond very quickly to give a non blacklisted IP if needed.
I hope your aunt/family gets better
In Asia everyone is a host XD
i was not serious with my comment.
Thanks, you don't know what the kind words mean to me, I really appreciate them! Luckily this has been the biggest problem in our near year of hosting VPS and if all goes well in the future, it'll be the biggest problem that arises ever.
That's definitely the most sane thing in this thread and I'd agree with you. All I can do is tell the truth. BoltVM is going strong. We've added new staff in the past few weeks and I'm working on getting us setup on our own hardware (which is why we haven't added stock in LA, to the annoyance of a lot of our customers). Add our in-house panel to that, which I'll hopefully have completed and ready for the real world in a week or two, depending on how much time I get to put into finishing everything up.
Busses in the US are amazingly well driven compared to the busses in other countries that I've been in!
I dunno, something doesn't add up here. as the above two statements contradicts each other. My friend has a vps with boltvm so I recommended him to take backups of his data.
Unfortunately, I rarely keep more than a few hundred dollars on hand in our PayPal account/accounts that PayPal has access to. If he had been willing to wait until Monday, this could have been resolved without issue.
Always take backups, though. Honestly, everyone should always have a backup, so good advice there.
now OLD IP unreachable and NEW IP too..
one of my two vpses is offline, but I never shut it down.
the other one of my two vpses is online, but cannot reach it.
The new IP will be in when received? 24 hours?
@Steven_F If im worthy to even advice I'd say there are many providers in this forum who don't mind helping a fellow provider if he's upto mark and honest. Theres nothing wrong if you accept financial assistance from one of them. This sort of situation could've been avoided.
30 minute notice for such important change isn't acceptable if anyone is hosting production based projects on your servers.
Put your money where your mouth is Bharat.
This become total mess, first email instruction change from panel, now new email arrives dont change from panel
lolwhut
Please open a ticket. The Lightning NJ node was on a Crissic IP, so the API for that server is down, but all services are up.
Unfortunately, this is a bug with Virtualizor. When you change the main IP address, it just completely destroys your networking files. Nothing we could do to prevent that, except not use Virtualizor, which we're working on.
Please open a ticket, Virtualizor will ruin your networking if you change the main IP address.
Yea... no, crossed off list of ISPs i'd ever use.
Fixed the NJ Lightning API IP.
Wow. Literally just changed my IP address from the panel and got that email 5 minutes later saying not to >.>
Edit: But what's this?! It worked just fine o.o