Dasabo blocked all customer accounts and is now forcing KYC

MagdAlmuntaser

Today, Dasabo suddenly blocked all of their customers' accounts and is forcing everyone to complete KYC..

Honestly, I think this is a risk with these companies when you're asked to send them your personal documents and information..

No matter how much they think they need to protect themselves from customers, you also have every right to protect yourself from them..

What happens if one of their support staff doesn't get paid and decides to dump all those documents and personal information online? We've seen things like this happen before..

And if I remember correctly, there was also an incident with this company where someone from their support team stole random amounts from customers' Visa and Mastercard cards that were linked to their accounts..

So what are we supposed to expect next?

You're asking customers to trust you with some very sensitive information, but trust goes both ways..

And of course, we have every right to ask Dasabo for (KYB - Know Your Business) as well..
If you're asking us to verify who we are and hand over sensitive documents, it's only fair that we can verify who we're dealing with too..

x0x0x

Oh das-a-blow!

rpqu

LOL LMAO

JoeMerit

are you forced to stay with Dasabo? sounds like you really dont like this decision.

forest

@MagdAlmuntaser said: And if I remember correctly, there was also an incident with this company where someone from their support team stole random amounts from customers' Visa and Mastercard cards that were linked to their accounts..

Lmao you remembered right. Didn't they create a pity poll then rage quit LET after that incident?

rpqu

@forest said:

@MagdAlmuntaser said: And if I remember correctly, there was also an incident with this company where someone from their support team stole random amounts from customers' Visa and Mastercard cards that were linked to their accounts..

Lmao you remembered right. Didn't they create a pity poll then rage quit LET after that incident?

https://lowendtalk.com/discussion/217238/community-poll-should-we-remain-a-provider-on-let#latest

bbn12

cancel any recurring billing and move to another host..

Calypso

This is gonna be an interesting discussion with them; without pointing out which regulations are saying they have to do this, I won't send out a copy.

I'm dutch, and dutch law says that it is only allowed for a few situations/organisations to send out an unaltered image of your identity documents. Others have to see if there are other ways to do KYC and even if they don't have, they can only have an altered image (i.e. without photo of the holder). Stripe procedure especially requires that photo, so it's a no-go for me - even if Dasabo comes up with a good excuse to do KYC.

The blocking of the account is also an interesting one, because they deliberately prevent you from having access to your account, so you can't go into discussion through a ticket. And the sent out mail is from a no-reply address.