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Hosthatch Japan Server Delayed for Half a Month, Still Not Delivered

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  • barkbark Member

    @oursw said:
    I purchased a Hosthatch Tokyo VPS during the promotion on December 2nd. The description mentioned a typical delivery time of 10 days, with a maximum of two weeks. However, it's been a month now and the order still hasn't been delivered. I’ve contacted customer service but haven’t received any response. I really regret making this purchase.

    SOP HH.

    We have six vps with them, the latest being a promo that came online 2 months later than they had quoted. -Of note, the billing period did not begin until the moment said unit had booted online. .

    Sit back, relax, you will get what you paid for and it will be great. Experience with them helps. But, of course, if you need your server right this very instant, do what you will.

    You just have to be patient. This lag time is 100% standard drill for HH, and we have learned to accept the annoyance as an expected variable.

    Seriously.

    Thanked by 2elyusi_kei JohnnySac
  • bojackhorsemanbojackhorseman Member

    @donli said:

    @bojackhorseman said:
    I have normally priced HH servers and 2 BF deals.
    The SYD based server bought on BF got provisioned, still waiting for the HK instance.
    Even my normally priced HH server (HK instance) is down for 3 days - nobody responds to tickets.
    The status page is a sham touting nearly 100% uptime.

    That's very bad. At this point I'd be writing direct to the email address of the owners:

    Able R.
Co-founder
Meet one of our co-founders who's been with us from the very beginning - still putting in the same dedication and hard work over a decade later to provide our users with the best possible service. As an innovator and digital nomad, they're always on the lookout for fresh inspiration to help make HostHatch even better and ensure our customers are happy.

Always reachable at [email protected]

    and

    Emil J.
Co-founder
An original co-founder who also happens to be an ex-Google engineer. He left the Googleplex to come back home to HostHatch and become the head of our technical infrastructure. You'll usually spot him in the office or traveling to one of our data centers to make sure our tech stays ahead of the curve.

Reach out to him directly at [email protected]

    and looking for alternative arrangements.

    Thanks - emailed Able, let's see if he enables my server :hushed:

  • houmiehoumie Member

    I'm still waiting for two servers from HostHatch. No updates yet. I hope Able gets better soon, but this ongoing silence is concerning.

  • XiaomingXiaoming Member

    Your chicken needs time to hatch, please be patient.
    You will be notified as soon as your chicken is ready.

  • the_doctorthe_doctor Member

    @houmie said:
    I'm still waiting for two servers from HostHatch. No updates yet. I hope Able gets better soon, but this ongoing silence is concerning.

    Yes I am worried about the health issues. I hope it's going better.

  • jndjnd Member

    I paid $80 for Stockholm deal month ago, still waiting too. If it wasn't for other people repeating stating it's a good provider (and one user spamming half the thread how premium it is) I would already think I got scammed good.

    It sad to see lack of communication or updates from the host when I can get reply or solve issues with $7/y deals much faster where I actually don't expect quick support. You have to wonder how these threads affect their reputation when it could be easily avoided by couple sentences in their deal thread or simply one email to waiting customers.

    Thanked by 2yoursunny six
  • hostnoobhostnoob Member

    @jnd said:
    I You have to wonder how these threads affect their reputation when it could be easily avoided by couple sentences in their deal thread or simply one email to waiting customers.

    Well judging from the fact that people are still entertaining their nonsense after getting cucked for over a month, probably not much

  • itachikonohaitachikonoha Member

    @hostnoob said:

    @jnd said:
    I You have to wonder how these threads affect their reputation when it could be easily avoided by couple sentences in their deal thread or simply one email to waiting customers.

    Well judging from the fact that people are still entertaining their nonsense after getting cucked for over a month, probably not much

    There are member here who justifies the action stating that since you bought cheap vps, it's your fault to expect premium service. They shift the blame towards buyers so the reputation remains intact. These members will divert the focus from incompetency of HH to make the customer guilty.

    Thanked by 4hostnoob bojackhorseman kheng86 jnd
  • hosthatchhosthatch Patron Provider, Top Host, Veteran

    Apologies for the delay - we are still working through the last of the pending VMs and they should be delivered by Monday.

    Please note that you can ask for a refund any time after the initial 10 working days ETA, as someone commented that they regret making this purchase due to the delayed setup time.

    Thanked by 16KylinT ralf zGato nljc88 Alexxx yoursunny fluffernutter Narwhrl dzungbb loay snailprincessch dev_vps the_doctor Porlam jnd Peppery9
  • KylinTKylinT Member

    Wow. Finally, HH has made a statement about all these things. Thanks very much.
    After more than one month waiting, I feel exhausted about it.
    I just want my money back and thanks very much HH give me that chance.
    I'll open a new ticket to ask for refund.
    Then the nightmare should go to an end.

    Thanked by 1itachikonoha
  • itachikonohaitachikonoha Member

    @hosthatch said:
    Apologies for the delay - we are still working through the last of the pending VMs and they should be delivered by Monday.

    Please note that you can ask for a refund any time after the initial 10 working days ETA, as someone commented that they regret making this purchase due to the delayed setup time.

    It'll be helpful if you could mention (in future) that one may ask for refund if 10 days are passed in the offer thread.

  • AlexxxAlexxx Member

    @hosthatch said:
    Apologies for the delay - we are still working through the last of the pending VMs and they should be delivered by Monday.

    Please note that you can ask for a refund any time after the initial 10 working days ETA, as someone commented that they regret making this purchase due to the delayed setup time.

    I'm glad to see this message. Thanks. Waiting for my LAX storage for a long time.

  • asthenasthen Member

    Y all deserved it, not reading comment before ordering, they are PO not instant delivery.

  • nljc88nljc88 Member

    @asthen said:
    Y all deserved it, not reading comment before ordering, they are PO not instant delivery.

    No we deserved an update after they didn’t meet the timeline or a reasonable timeline after…

  • donlidonli Member

    @KylinT said:
    Wow. Finally, HH has made a statement about all these things. Thanks very much.
    After more than one month waiting, I feel exhausted about it.
    I just want my money back and thanks very much HH give me that chance.
    I'll open a new ticket to ask for refund.
    Then the nightmare should go to an end.

    Report back if you get your refund.

  • TimboJonesTimboJones Member

    @KylinT said:
    Wow. Finally, HH has made a statement about all these things. Thanks very much.
    After more than one month waiting, I feel exhausted about it.
    I just want my money back and thanks very much HH give me that chance.
    I'll open a new ticket to ask for refund.
    Then the nightmare should go to an end.

    If waiting longer than expected is a nightmare, you have a good life.

  • donlidonli Member

    @TimboJones said:

    @KylinT said:
    Wow. Finally, HH has made a statement about all these things. Thanks very much.
    After more than one month waiting, I feel exhausted about it.
    I just want my money back and thanks very much HH give me that chance.
    I'll open a new ticket to ask for refund.
    Then the nightmare should go to an end.

    If waiting longer than expected is a nightmare, you have a good life.

    "First world problems".

  • johndeo983johndeo983 Member

    Who the hell waits a month for stupid vps? Specially from well-known scammer @hosthatch
    Retards

  • plumbergplumberg Veteran, Megathread Squad

    @johndeo983 said:
    Who the hell waits a month for stupid vps? Specially from well-known scammer @hosthatch
    Retards

    Scammer?
    LoL

    Thanked by 1jsg
  • itachikonohaitachikonoha Member

    @asthen said:
    Y all deserved it, not reading comment before ordering, they are PO not instant delivery.

    These kind of cheerleading and blaming the buyers is what enabled HH to abuse the system. $200 - $300 is a significant amount to ignore that easily especially someone from a poor country.

    Are you affiliated to HH in any sort of way?

    Thanked by 1nljc88
  • KylinTKylinT Member

    @donli said:

    @KylinT said:
    Wow. Finally, HH has made a statement about all these things. Thanks very much.
    After more than one month waiting, I feel exhausted about it.
    I just want my money back and thanks very much HH give me that chance.
    I'll open a new ticket to ask for refund.
    Then the nightmare should go to an end.

    Report back if you get your refund.

    This morning I got full refund. Thanks to HH.

    @TimboJones said: If waiting longer than expected is a nightmare, you have a good life.

    Maybe $190 is not a big deal for you, but it is for me.
    I think everyone like well-arranged life, and no one like the uncertainty in his/her life.
    But thanks to HH, I got the money back. So the nightmare can be over.

    @johndeo983 said: Who the hell waits a month for stupid vps? Specially from well-known scammer @hosthatch

    IF I know that at first, then I wouldn't buy it any more. But now I know that.

    Thanked by 1donli
  • hosthatchhosthatch Patron Provider, Top Host, Veteran

    @itachikonoha said: Are you affiliated to HH in any sort of way?

    He is not, but I truly wonder who pays you to write the 50 or so comments of hatred that you have written against us in just the past couple of weeks. If only someone took some time to compile all of those comments in a single file, I'd be happy to pay them for their time.

    You seem to know a lot about us, for someone who has never been a customer of ours (and fingers crossed, never will be).

    Thanked by 5fluffernutter dev_vps ralf webcraft noisycode
  • itachikonohaitachikonoha Member
    edited January 4

    @hosthatch said:

    @itachikonoha said: Are you affiliated to HH in any sort of way?

    He is not, but I truly wonder who pays you to write the 50 or so comments of hatred that you have written against us in just the past couple of weeks. If only someone took some time to compile all of those comments in a single file, I'd be happy to pay them for their time.

    You seem to know a lot about us, for someone who has never been a customer of ours (and fingers crossed, never will be).

    That's an allegation which you should prove that I have received $$ to write my opinion here. Otherwise
    this will be beginning of a very unhealthy trend that will be started in LET where anyone will accuse others of receiving money to write about their own opinions whenever that opinion is something that they don't like

    This is a serious allegation and as a community member also, you should give enough evidence to establish it.

  • cybertechcybertech Member
    edited January 4

    [@hosthatch said]
    I'd be happy to pay them for their time.

    how much

  • fluffernutterfluffernutter Member

    @cybertech said:

    [@hosthatch said]
    I'd be happy to pay them for their time.

    how much

    $7

    Thanked by 1vr10
  • cybertechcybertech Member

    @fluffernutter said:

    @cybertech said:

    [@hosthatch said]
    I'd be happy to pay them for their time.

    how much

    $7

    derisory!

  • RizRiz Member

    @itachikonoha said:

    @hosthatch said:

    @itachikonoha said: Are you affiliated to HH in any sort of way?

    He is not, but I truly wonder who pays you to write the 50 or so comments of hatred that you have written against us in just the past couple of weeks. If only someone took some time to compile all of those comments in a single file, I'd be happy to pay them for their time.

    You seem to know a lot about us, for someone who has never been a customer of ours (and fingers crossed, never will be).

    That's an allegation which you should prove that I have received $$ to write my opinion here. Otherwise
    this will be beginning of a very unhealthy trend that will be started in LET where anyone will accuse others of receiving money to write about their own opinions whenever that opinion is something that they don't like

    This is a serious allegation and as a community member also, you should give enough evidence to establish it.

    How can you even provide your opinion, when you are in no case to? You're no customer. You're just full of yourself.

    What people are forgetting here is that providers can choose their customers - if you don't want to wait, a refund has been offered.

    Communication may not of been the greatest here, and I also doubt they didn't plan for it to take this long. Seems things are getting clarity now.

    I had one more server provisioned today, and one left to go. Progress is being made.

    Thanked by 1KylinT
  • itachikonohaitachikonoha Member

    @Riz said:

    @itachikonoha said:

    @hosthatch said:

    @itachikonoha said: Are you affiliated to HH in any sort of way?

    He is not, but I truly wonder who pays you to write the 50 or so comments of hatred that you have written against us in just the past couple of weeks. If only someone took some time to compile all of those comments in a single file, I'd be happy to pay them for their time.

    You seem to know a lot about us, for someone who has never been a customer of ours (and fingers crossed, never will be).

    That's an allegation which you should prove that I have received $$ to write my opinion here. Otherwise
    this will be beginning of a very unhealthy trend that will be started in LET where anyone will accuse others of receiving money to write about their own opinions whenever that opinion is something that they don't like

    This is a serious allegation and as a community member also, you should give enough evidence to establish it.

    How can you even provide your opinion, when you are in no case to? You're no customer. You're just full of yourself.

    What people are forgetting here is that providers can choose their customers - if you don't want to wait, a refund has been offered.

    Communication may not of been the greatest here, and I also doubt they didn't plan for it to take this long. Seems things are getting clarity now.

    I had one more server provisioned today, and one left to go. Progress is being made.

    I've already addressed this issue in different threads.

    In order to judge whether a practice is unfair, unethical and taking advantage of another party, you don't need to buy it. Because the terms and conditions are enough to point towards that.

    If you are happy, then be it. Let others, who have a different opinion than yours, also have their saying.

  • RizRiz Member

    @itachikonoha said:

    @Riz said:

    @itachikonoha said:

    @hosthatch said:

    @itachikonoha said: Are you affiliated to HH in any sort of way?

    He is not, but I truly wonder who pays you to write the 50 or so comments of hatred that you have written against us in just the past couple of weeks. If only someone took some time to compile all of those comments in a single file, I'd be happy to pay them for their time.

    You seem to know a lot about us, for someone who has never been a customer of ours (and fingers crossed, never will be).

    That's an allegation which you should prove that I have received $$ to write my opinion here. Otherwise
    this will be beginning of a very unhealthy trend that will be started in LET where anyone will accuse others of receiving money to write about their own opinions whenever that opinion is something that they don't like

    This is a serious allegation and as a community member also, you should give enough evidence to establish it.

    How can you even provide your opinion, when you are in no case to? You're no customer. You're just full of yourself.

    What people are forgetting here is that providers can choose their customers - if you don't want to wait, a refund has been offered.

    Communication may not of been the greatest here, and I also doubt they didn't plan for it to take this long. Seems things are getting clarity now.

    I had one more server provisioned today, and one left to go. Progress is being made.

    I've already addressed this issue in different threads.

    In order to judge whether a practice is unfair, unethical and taking advantage of another party, you don't need to buy it. Because the terms and conditions are enough to point towards that.

    If you are happy, then be it. Let others, who have a different opinion than yours, also have their saying.

    Then leave your opinion in the other thread, and walk away instead of derailing any chance you get.

    Do you forget that providers can choose their customers? It's what T&C are meant for, and setting expectations.

  • itachikonohaitachikonoha Member

    @Riz said:

    @itachikonoha said:

    @Riz said:

    @itachikonoha said:

    @hosthatch said:

    @itachikonoha said: Are you affiliated to HH in any sort of way?

    He is not, but I truly wonder who pays you to write the 50 or so comments of hatred that you have written against us in just the past couple of weeks. If only someone took some time to compile all of those comments in a single file, I'd be happy to pay them for their time.

    You seem to know a lot about us, for someone who has never been a customer of ours (and fingers crossed, never will be).

    That's an allegation which you should prove that I have received $$ to write my opinion here. Otherwise
    this will be beginning of a very unhealthy trend that will be started in LET where anyone will accuse others of receiving money to write about their own opinions whenever that opinion is something that they don't like

    This is a serious allegation and as a community member also, you should give enough evidence to establish it.

    How can you even provide your opinion, when you are in no case to? You're no customer. You're just full of yourself.

    What people are forgetting here is that providers can choose their customers - if you don't want to wait, a refund has been offered.

    Communication may not of been the greatest here, and I also doubt they didn't plan for it to take this long. Seems things are getting clarity now.

    I had one more server provisioned today, and one left to go. Progress is being made.

    I've already addressed this issue in different threads.

    In order to judge whether a practice is unfair, unethical and taking advantage of another party, you don't need to buy it. Because the terms and conditions are enough to point towards that.

    If you are happy, then be it. Let others, who have a different opinion than yours, also have their saying.

    Then leave your opinion in the other thread, and walk away instead of derailing any chance you get.

    Do you forget that providers can choose their customers? It's what T&C are meant for, and setting expectations.

    Can you state how my posts are derailing the thread?

    You are one of the senior most posters in this forum so certainly I'll value your judgement way more than others. Can you give an instance of derailing for example in this thread which in future, I might avoid since I will be aware after pointing it out?

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