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Hosthatch Japan Server Delayed for Half a Month, Still Not Delivered

ourswoursw Member
in Reviews

I purchased a Hosthatch Tokyo VPS during the promotion on December 2nd. The description mentioned a typical delivery time of 10 days, with a maximum of two weeks. However, it's been a month now and the order still hasn't been delivered. I’ve contacted customer service but haven’t received any response. I really regret making this purchase.

Thanked by 5hobofl itachikonoha the_doctor Porlam tonyapac
«134567

Comments

  • itachikonohaitachikonoha Member

    have some patience. Good things are coming in near future. You just need to wait a little bit longer (may be tomorrow, or day after tomorrow.... or next decade but you'll eventually get a great value for money vps which runs windows server).

  • elyusi_keielyusi_kei Member

    I'm in the same boat as you, minus contacting support. I already have a VPS from Hosthatch from a previous Black Friday and I've no complaints about it, so I'm happy to wait since I have no time sensitive plans for the Tokyo one. I can completely understand how people on a timeframe would be livid at this point though.

    Looking forward to seeing if this thread develops into peanut gallery part 2 🙃

    Thanked by 3hobofl skippy Beniskickbutt
  • donlidonli Member

    Customer relations has never been HostHatch's strong point.

  • KylinTKylinT Member

    We are all waiting. My US storage server is still pending. I opened a ticket on 31st Dec to ask because before that HH has replied me they would deliver the VPS "by the end of this week", which should be last week. And today is Friday. They break their promise, twice. Now, they just didn't give feedback about it.

    I keep saying that waiting is not a problem, the problem is UNCERTAINTY. If they can hold their promise, even the pending time will be that long as 1 month or 2 months, I am still willing to buy it and wait it, because I know I can get it, with CERTAINTY.

    I threw about $200 on this server, and a month gone, I gave their money and they can use it to do anything, for free. As long as they don't give us the server, they can keep our money to do anything, without any penalty.

    Now I just want my money back and stop this insane waiting.

    Thanked by 1the_doctor
  • donlidonli Member

    @KylinT said:
    We are all waiting. My US storage server is still pending. I opened a ticket on 31st Dec to ask because before that HH has replied me they would deliver the VPS "by the end of this week", which should be last week. And today is Friday. They break their promise, twice. Now, they just didn't give feedback about it.

    I keep saying that waiting is not a problem, the problem is UNCERTAINTY. If they can hold their promise, even the pending time will be that long as 1 month or 2 months, I am still willing to buy it and wait it, because I know I can get it, with CERTAINTY.

    I threw about $200 on this server, and a month gone, I gave their money and they can use it to do anything, for free. As long as they don't give us the server, they can keep our money to do anything, without any penalty.

    Now I just want my money back and stop this insane waiting.

    Understandable.

  • 56IDC56IDC Member

    i am waiting too

  • the_doctorthe_doctor Member

    @donli said:
    Customer relations has never been HostHatch's strong point.

    But this is honestly a new low. Don't think they have ever been late before without contacting customers to let them know of a delay. This time it is absolute radio silence. Hope everyone is ok at HH.

  • derekyangderekyang Member

    Be patient be happy

  • adef_1adef_1 Member

    Even just saying 'we need to wait another month' is better than saying nothing at all.

  • itachikonohaitachikonoha Member

    @adef_1 said:
    Even just saying 'we need to wait another month' is better than saying nothing at all.

    Yes. That would have given the assurance especially when it is delayed by a month.

  • donlidonli Member

    @the_doctor said:

    @donli said:
    Customer relations has never been HostHatch's strong point.

    But this is honestly a new low. Don't think they have ever been late before without contacting customers to let them know of a delay. This time it is absolute radio silence. Hope everyone is ok at HH.

    Yeah you'd think they could take 10 minutes each week to post a status update in their own offer thread but nope.

  • itachikonohaitachikonoha Member

    @donli said:

    @the_doctor said:

    @donli said:
    Customer relations has never been HostHatch's strong point.

    But this is honestly a new low. Don't think they have ever been late before without contacting customers to let them know of a delay. This time it is absolute radio silence. Hope everyone is ok at HH.

    Yeah you'd think they could take 10 minutes each week to post a status update in their own offer thread but nope.

    That thread is closed since people started abusing whoever criticizes HH.

  • DrNutellaDrNutella Member
    edited January 3

    [redacted] I will STFU

  • itachikonohaitachikonoha Member

    @DrNutella said:
    When known providers take off, they get overwhelmed with more orders than expected.

    What to do? Be patient, track your credit card challenge period.
    If you want to bail, notify provider and ask for refund; worst case.. challenge. But also you will burn the bridge if you just happen to distrust them in a growth phase with no communication and challenge.

    This is LET, where the deals just idle and your wallet feels lighter.

    I read threads from past years.... 2021, 2020 and before.

    It seems like a new trend where people are asked to wait in patience even after a month passes. Prior to 2022, LET seemed very different in this regard.

  • DrNutellaDrNutella Member
    edited January 3

    @itachikonoha said:

    @DrNutella said:
    When known providers take off, they get overwhelmed with more orders than expected.

    What to do? Be patient, track your credit card challenge period.
    If you want to bail, notify provider and ask for refund; worst case.. challenge. But also you will burn the bridge if you just happen to distrust them in a growth phase with no communication and challenge.

    This is LET, where the deals just idle and your wallet feels lighter.

    I read threads from past years.... 2021, 2020 and before.

    It seems like a new trend where people are asked to wait in patience even after a month passes. Prior to 2022, LET seemed very different in this regard.

    In prior years, I think this forum sucked. I only returned because better people.
    If you see issue with Hostslick, be specific. I am not seeing the relationship here. Seems we are jumping random topics maybe?

  • lowendclientlowendclient Member

    @DrNutella said:

    @itachikonoha said:

    @DrNutella said:
    When known providers take off, they get overwhelmed with more orders than expected.

    What to do? Be patient, track your credit card challenge period.
    If you want to bail, notify provider and ask for refund; worst case.. challenge. But also you will burn the bridge if you just happen to distrust them in a growth phase with no communication and challenge.

    This is LET, where the deals just idle and your wallet feels lighter.

    I read threads from past years.... 2021, 2020 and before.

    It seems like a new trend where people are asked to wait in patience even after a month passes. Prior to 2022, LET seemed very different in this regard.

    In prior years, I think this forum sucked. I only returned because better people.
    If you see issue with Hostslick, be specific. I am not seeing the relationship here. Seems we are jumping random topics maybe?

    @DrNutella said:

    @itachikonoha said:

    @DrNutella said:
    When known providers take off, they get overwhelmed with more orders than expected.

    What to do? Be patient, track your credit card challenge period.
    If you want to bail, notify provider and ask for refund; worst case.. challenge. But also you will burn the bridge if you just happen to distrust them in a growth phase with no communication and challenge.

    This is LET, where the deals just idle and your wallet feels lighter.

    I read threads from past years.... 2021, 2020 and before.

    It seems like a new trend where people are asked to wait in patience even after a month passes. Prior to 2022, LET seemed very different in this regard.

    In prior years, I think this forum sucked. I only returned because better people.
    If you see issue with Hostslick, be specific. I am not seeing the relationship here. Seems we are jumping random topics maybe?

    But this is a topic about HostHatch...

  • itachikonohaitachikonoha Member

    @DrNutella said:

    @itachikonoha said:

    @DrNutella said:
    When known providers take off, they get overwhelmed with more orders than expected.

    What to do? Be patient, track your credit card challenge period.
    If you want to bail, notify provider and ask for refund; worst case.. challenge. But also you will burn the bridge if you just happen to distrust them in a growth phase with no communication and challenge.

    This is LET, where the deals just idle and your wallet feels lighter.

    I read threads from past years.... 2021, 2020 and before.

    It seems like a new trend where people are asked to wait in patience even after a month passes. Prior to 2022, LET seemed very different in this regard.

    In prior years, I think this forum sucked. I only returned because better people.
    If you see issue with Hostslick, be specific. I am not seeing the relationship here. Seems we are jumping random topics maybe?

    Thread is about HH.

    You might want to check the offer thread of HH for references which had to be locked by admin.

  • DrNutellaDrNutella Member

    @itachikonoha said:

    @DrNutella said:

    @itachikonoha said:

    @DrNutella said:
    When known providers take off, they get overwhelmed with more orders than expected.

    What to do? Be patient, track your credit card challenge period.
    If you want to bail, notify provider and ask for refund; worst case.. challenge. But also you will burn the bridge if you just happen to distrust them in a growth phase with no communication and challenge.

    This is LET, where the deals just idle and your wallet feels lighter.

    I read threads from past years.... 2021, 2020 and before.

    It seems like a new trend where people are asked to wait in patience even after a month passes. Prior to 2022, LET seemed very different in this regard.

    In prior years, I think this forum sucked. I only returned because better people.
    If you see issue with Hostslick, be specific. I am not seeing the relationship here. Seems we are jumping random topics maybe?

    Thread is about HH.

    You might want to check the offer thread of HH for references which had to be locked by admin.

    Ah I see now. I looked it up. I am not sure if everyone else had too. Fair point.
    Redaction completed.

  • yakoudevyakoudev Member

    I was lucky my sg vps was delivered before 10 days after the offer

  • itachikonohaitachikonoha Member

    @yakoudev said:
    I was lucky my sg vps was delivered before 10 days after the offer

    When you put a pretty girl in the profile pic, it makes a difference.

  • donlidonli Member
    edited January 3

    @itachikonoha said:

    @donli said:

    @the_doctor said:

    @donli said:
    Customer relations has never been HostHatch's strong point.

    But this is honestly a new low. Don't think they have ever been late before without contacting customers to let them know of a delay. This time it is absolute radio silence. Hope everyone is ok at HH.

    Yeah you'd think they could take 10 minutes each week to post a status update in their own offer thread but nope.

    That thread is closed since people started abusing whoever criticizes HH.

    That's a byproduct of HostHatch's lack of communication.

    This is cable company level of bad.

  • yakoudevyakoudev Member

    @itachikonoha said:

    @yakoudev said:
    I was lucky my sg vps was delivered before 10 days after the offer

    When you put a pretty girl in the profile pic, it makes a difference.

    i don't know, this is from my gravatar

  • bojackhorsemanbojackhorseman Member

    I have normally priced HH servers and 2 BF deals.
    The SYD based server bought on BF got provisioned, still waiting for the HK instance.
    Even my normally priced HH server (HK instance) is down for 3 days - nobody responds to tickets.
    The status page is a sham touting nearly 100% uptime.

  • donlidonli Member

    @bojackhorseman said:
    I have normally priced HH servers and 2 BF deals.
    The SYD based server bought on BF got provisioned, still waiting for the HK instance.
    Even my normally priced HH server (HK instance) is down for 3 days - nobody responds to tickets.
    The status page is a sham touting nearly 100% uptime.

    That's very bad. At this point I'd be writing direct to the email address of the owners:

    Able R.
Co-founder
Meet one of our co-founders who's been with us from the very beginning - still putting in the same dedication and hard work over a decade later to provide our users with the best possible service. As an innovator and digital nomad, they're always on the lookout for fresh inspiration to help make HostHatch even better and ensure our customers are happy.

Always reachable at [email protected]

    and

    Emil J.
Co-founder
An original co-founder who also happens to be an ex-Google engineer. He left the Googleplex to come back home to HostHatch and become the head of our technical infrastructure. You'll usually spot him in the office or traveling to one of our data centers to make sure our tech stays ahead of the curve.

Reach out to him directly at [email protected]

    and looking for alternative arrangements.

    Thanked by 1bojackhorseman
  • ArirangArirang Member

    @bojackhorseman said:
    The status page is a sham touting nearly 100% uptime.

    Sorry to hear that.
    FYI) the status page seems to be related to Network not host nodes.
    Mine is up and running.

  • ArirangArirang Member

    I'm curious If I have both of Promotional and regular plan, how do they deal with the tickets? Slow or regular support? How to know whether the ticket is related to promotion or regular?

  • tonyapactonyapac Member
    edited January 3

    Hosthatch's definition of slightly delayed really surprised me.

  • bojackhorsemanbojackhorseman Member

    @Arirang said:
    I'm curious If I have both of Promotional and regular plan, how do they deal with the tickets? Slow or regular support? How to know whether the ticket is related to promotion or regular?

    The server is named such in the HH panel, for e.g., PROMOTIONS
    CM 2024 - AMD Compute 32 GB - T2

  • piaoyunpiaoyun Member

    i am waiting too

    Thanked by 1skippy
  • anioanio Member

    also waiting here

    Thanked by 1skippy
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