DartNode | August Dedicated Giveaway | VPS $10/yr | 2680 V4's from $55/mo | New Location

DartNode

@fxdjclub said:
Will my good luck get me a prize? I have purchased a VPS for $10

Good luck

keoir

We're sold out of all our VPS offers WOW! We are working on re-stocking them ASAP

sybe

The machines they sell are okay, but the support is a bit meh. They could improve a lot in that aspect. I opened an upgrade tickets 2 weeks ago inquiring how much one would cost, they gave me a quote, said I'll contact again after a few weeks. I contacted them again a few days ago to have this upgrade, and today finally got it sorted out. I had destroyed one of the cloud services I no longer needed, and it said it would give me credit back for the unnused time. It did not and I also put that in the ticket. A support representative said they will look into it and get back to me.

24h later the ticket was closed and there was no reply. To get something done, you need to constantly nag and "bump" them about it to them, hope they can resolve that in the future of their company

DartNode

@sybe said:
The machines they sell are okay, but the support is a bit meh. They could improve a lot in that aspect. I opened an upgrade tickets 2 weeks ago inquiring how much one would cost, they gave me a quote, said I'll contact again after a few weeks. I contacted them again a few days ago to have this upgrade, and today finally got it sorted out. I had destroyed one of the cloud services I no longer needed, and it said it would give me credit back for the unnused time. It did not and I also put that in the ticket. A support representative said they will look into it and get back to me.

24h later the ticket was closed and there was no reply. To get something done, you need to constantly nag and "bump" them about it to them, hope they can resolve that in the future of their company

Hey @sybe ,

We definitely appreciate feedback, and are always striving to improve. When you expressed interest in an upgrade option we essentially created a custom arrangement for your plan. As we originally informed you, the $10/yr plan was not intended to be an upgradable plan. Therefore, some work had to be done on our back end to make it possible without causing disruptions down the line.

We did give you extra storage space as we did understand it took us a few days.

The timing of your upgrade aligned with our disk fix, which we did talk about in live chat. We were focused on finishing the fix, squashing bugs that were popping up, and resolving any critical issues customers might have been facing. One of such bugs are VM's not crediting properly at times which you reported to us.

Ultimately, upgrade requests were lower on the priority list, and maybe I should not have offered a custom upgrade path as it's obviously caused frustration. At the end of the day, we are trying our best to accommodate our customers while maintaining the integrity of the service quality.

We are a small team, we are growing, and we are working on constantly improving. We hope that we have in some sense shown that through our upgrades over time, and will continue to do so.

sybe

@DartNode said:

@sybe said:
The machines they sell are okay, but the support is a bit meh. They could improve a lot in that aspect. I opened an upgrade tickets 2 weeks ago inquiring how much one would cost, they gave me a quote, said I'll contact again after a few weeks. I contacted them again a few days ago to have this upgrade, and today finally got it sorted out. I had destroyed one of the cloud services I no longer needed, and it said it would give me credit back for the unnused time. It did not and I also put that in the ticket. A support representative said they will look into it and get back to me.

24h later the ticket was closed and there was no reply. To get something done, you need to constantly nag and "bump" them about it to them, hope they can resolve that in the future of their company

Hey @sybe ,

We definitely appreciate feedback, and are always striving to improve. When you expressed interest in an upgrade option we essentially created a custom arrangement for your plan. As we originally informed you, the $10/yr plan was not intended to be an upgradable plan. Therefore, some work had to be done on our back end to make it possible without causing disruptions down the line.

We did give you extra storage space as we did understand it took us a few days.

The timing of your upgrade aligned with our disk fix, which we did talk about in live chat. We were focused on finishing the fix, squashing bugs that were popping up, and resolving any critical issues customers might have been facing. One of such bugs are VM's not crediting properly at times which you reported to us.

Ultimately, upgrade requests were lower on the priority list, and maybe I should not have offered a custom upgrade path as it's obviously caused frustration. At the end of the day, we are trying our best to accommodate our customers while maintaining the integrity of the service quality.

We are a small team, we are growing, and we are working on constantly improving. We hope that we have in some sense shown that through our upgrades over time, and will continue to do so.

Yes, that's fine. I was not saying those things to bash your company in a negative way. I love using DartNode and it's services since I've discovered it.

But I hope you can agree it is unacceptable that the ticket about the VM credits was closed 24 hours later with no reply. It was first set to In progress, later when I checked back it was set to closed. I hope this was not intentional and a mistake on your end, eg. a missclick

Will those credits still be rectified?

DartNode

@sybe said:

@DartNode said:

@sybe said:
The machines they sell are okay, but the support is a bit meh. They could improve a lot in that aspect. I opened an upgrade tickets 2 weeks ago inquiring how much one would cost, they gave me a quote, said I'll contact again after a few weeks. I contacted them again a few days ago to have this upgrade, and today finally got it sorted out. I had destroyed one of the cloud services I no longer needed, and it said it would give me credit back for the unnused time. It did not and I also put that in the ticket. A support representative said they will look into it and get back to me.

24h later the ticket was closed and there was no reply. To get something done, you need to constantly nag and "bump" them about it to them, hope they can resolve that in the future of their company

Hey @sybe ,

We definitely appreciate feedback, and are always striving to improve. When you expressed interest in an upgrade option we essentially created a custom arrangement for your plan. As we originally informed you, the $10/yr plan was not intended to be an upgradable plan. Therefore, some work had to be done on our back end to make it possible without causing disruptions down the line.

We did give you extra storage space as we did understand it took us a few days.

The timing of your upgrade aligned with our disk fix, which we did talk about in live chat. We were focused on finishing the fix, squashing bugs that were popping up, and resolving any critical issues customers might have been facing. One of such bugs are VM's not crediting properly at times which you reported to us.

Ultimately, upgrade requests were lower on the priority list, and maybe I should not have offered a custom upgrade path as it's obviously caused frustration. At the end of the day, we are trying our best to accommodate our customers while maintaining the integrity of the service quality.

We are a small team, we are growing, and we are working on constantly improving. We hope that we have in some sense shown that through our upgrades over time, and will continue to do so.

Yes, that's fine. I was not saying those things to bash your company in a negative way. I love using DartNode and it's services since I've discovered it.

But I hope you can agree it is unacceptable that the ticket about the VM credits was closed 24 hours later with no reply. It was first set to In progress, later when I checked back it was set to closed. I hope this was not intentional and a mistake on your end, eg. a missclick

Will those credits still be rectified?

You should see credits reflected in your billing portal

I believe your ticket was closed due to the upgrade being completed, and since it was the upgrade ticket we closed the ticket and moved the VM destruction credit issue to an internal tracker since it's an internal bug. Zack did mention we were going to rectify the credit, although you are right that we could have kept the ticket open until it was completed and communicated.

I'm super happy to hear that you love using our services! We hope to keep making them better. We have a self serve network manager coming soon, and we should see Kansas City VPS' launch in the next 30 days.

jenzen

@DartNode said:
Okay y'all - We have restocked the $10/yr plan.

And in even more exciting news (at least for us, hopefully for y'all too) - We have figured out the disk issue and have been doing testing all week. The disk performance is much much improved in our test environment, and we expect to see the same on the host nodes.

We will be beginning the process of migration soon - No downtime is to be expected, one of the great features of this Hypervisor is the ability to do live migrations. A bit of growing pains now should lead to greater functionality and features for everyone.

We have 5 days left for the Kansas City pre-orders. Kansas City will likely only have dedicated specials every 45 days or so - so please keep that in mind if you were wanting one.

what's the network speed for this $10//yr plan?

zGato

@jenzen said:

@DartNode said:
Okay y'all - We have restocked the $10/yr plan.

And in even more exciting news (at least for us, hopefully for y'all too) - We have figured out the disk issue and have been doing testing all week. The disk performance is much much improved in our test environment, and we expect to see the same on the host nodes.

We will be beginning the process of migration soon - No downtime is to be expected, one of the great features of this Hypervisor is the ability to do live migrations. A bit of growing pains now should lead to greater functionality and features for everyone.

We have 5 days left for the Kansas City pre-orders. Kansas City will likely only have dedicated specials every 45 days or so - so please keep that in mind if you were wanting one.

what's the network speed for this $10//yr plan?

1Gbps

Can do a nws.sh test if anyone needs it

itsTomHarper

@DartNode said:

@sybe said:

@DartNode said:

@sybe said:
The machines they sell are okay, but the support is a bit meh. They could improve a lot in that aspect. I opened an upgrade tickets 2 weeks ago inquiring how much one would cost, they gave me a quote, said I'll contact again after a few weeks. I contacted them again a few days ago to have this upgrade, and today finally got it sorted out. I had destroyed one of the cloud services I no longer needed, and it said it would give me credit back for the unnused time. It did not and I also put that in the ticket. A support representative said they will look into it and get back to me.

24h later the ticket was closed and there was no reply. To get something done, you need to constantly nag and "bump" them about it to them, hope they can resolve that in the future of their company

Hey @sybe ,

We definitely appreciate feedback, and are always striving to improve. When you expressed interest in an upgrade option we essentially created a custom arrangement for your plan. As we originally informed you, the $10/yr plan was not intended to be an upgradable plan. Therefore, some work had to be done on our back end to make it possible without causing disruptions down the line.

We did give you extra storage space as we did understand it took us a few days.

The timing of your upgrade aligned with our disk fix, which we did talk about in live chat. We were focused on finishing the fix, squashing bugs that were popping up, and resolving any critical issues customers might have been facing. One of such bugs are VM's not crediting properly at times which you reported to us.

Ultimately, upgrade requests were lower on the priority list, and maybe I should not have offered a custom upgrade path as it's obviously caused frustration. At the end of the day, we are trying our best to accommodate our customers while maintaining the integrity of the service quality.

We are a small team, we are growing, and we are working on constantly improving. We hope that we have in some sense shown that through our upgrades over time, and will continue to do so.

Yes, that's fine. I was not saying those things to bash your company in a negative way. I love using DartNode and it's services since I've discovered it.

But I hope you can agree it is unacceptable that the ticket about the VM credits was closed 24 hours later with no reply. It was first set to In progress, later when I checked back it was set to closed. I hope this was not intentional and a mistake on your end, eg. a missclick

Will those credits still be rectified?

You should see credits reflected in your billing portal

I believe your ticket was closed due to the upgrade being completed, and since it was the upgrade ticket we closed the ticket and moved the VM destruction credit issue to an internal tracker since it's an internal bug. Zack did mention we were going to rectify the credit, although you are right that we could have kept the ticket open until it was completed and communicated.

I'm super happy to hear that you love using our services! We hope to keep making them better. We have a self serve network manager coming soon, and we should see Kansas City VPS' launch in the next 30 days.

Guys what's going on? There's zero communication on my tickets and the security report that I sent you. Even in LET PM there's no response. I guess this is Adam, I am not sure what's going on with Zack, pls ask him to update me.

keoir

@zGato said:

@jenzen said:

@DartNode said:
Okay y'all - We have restocked the $10/yr plan.

And in even more exciting news (at least for us, hopefully for y'all too) - We have figured out the disk issue and have been doing testing all week. The disk performance is much much improved in our test environment, and we expect to see the same on the host nodes.

We will be beginning the process of migration soon - No downtime is to be expected, one of the great features of this Hypervisor is the ability to do live migrations. A bit of growing pains now should lead to greater functionality and features for everyone.

We have 5 days left for the Kansas City pre-orders. Kansas City will likely only have dedicated specials every 45 days or so - so please keep that in mind if you were wanting one.

what's the network speed for this $10//yr plan?

1Gbps

Can do a nws.sh test if anyone needs it

Thanks for sharing

@itsTomHarper said:

@DartNode said:

@sybe said:

@DartNode said:

@sybe said:
The machines they sell are okay, but the support is a bit meh. They could improve a lot in that aspect. I opened an upgrade tickets 2 weeks ago inquiring how much one would cost, they gave me a quote, said I'll contact again after a few weeks. I contacted them again a few days ago to have this upgrade, and today finally got it sorted out. I had destroyed one of the cloud services I no longer needed, and it said it would give me credit back for the unnused time. It did not and I also put that in the ticket. A support representative said they will look into it and get back to me.

24h later the ticket was closed and there was no reply. To get something done, you need to constantly nag and "bump" them about it to them, hope they can resolve that in the future of their company

Hey @sybe ,

We definitely appreciate feedback, and are always striving to improve. When you expressed interest in an upgrade option we essentially created a custom arrangement for your plan. As we originally informed you, the $10/yr plan was not intended to be an upgradable plan. Therefore, some work had to be done on our back end to make it possible without causing disruptions down the line.

We did give you extra storage space as we did understand it took us a few days.

The timing of your upgrade aligned with our disk fix, which we did talk about in live chat. We were focused on finishing the fix, squashing bugs that were popping up, and resolving any critical issues customers might have been facing. One of such bugs are VM's not crediting properly at times which you reported to us.

Ultimately, upgrade requests were lower on the priority list, and maybe I should not have offered a custom upgrade path as it's obviously caused frustration. At the end of the day, we are trying our best to accommodate our customers while maintaining the integrity of the service quality.

We are a small team, we are growing, and we are working on constantly improving. We hope that we have in some sense shown that through our upgrades over time, and will continue to do so.

Yes, that's fine. I was not saying those things to bash your company in a negative way. I love using DartNode and it's services since I've discovered it.

But I hope you can agree it is unacceptable that the ticket about the VM credits was closed 24 hours later with no reply. It was first set to In progress, later when I checked back it was set to closed. I hope this was not intentional and a mistake on your end, eg. a missclick

Will those credits still be rectified?

You should see credits reflected in your billing portal

I believe your ticket was closed due to the upgrade being completed, and since it was the upgrade ticket we closed the ticket and moved the VM destruction credit issue to an internal tracker since it's an internal bug. Zack did mention we were going to rectify the credit, although you are right that we could have kept the ticket open until it was completed and communicated.

I'm super happy to hear that you love using our services! We hope to keep making them better. We have a self serve network manager coming soon, and we should see Kansas City VPS' launch in the next 30 days.

Guys what's going on? There's zero communication on my tickets and the security report that I sent you. Even in LET PM there's no response. I guess this is Adam, I am not sure what's going on with Zack, pls ask him to update me.

That is on me, I was dead after our 48 hours at the DC for the SSD fix and crashed a bit. I replied to your ticket this morning

keoir

We have re-stocked the $10/ Year VM deals along with the other monthly VM deals!

https://dartnode.com/warehouse-deals

hitchcock412

Great deal!

bingo567

"Do you support BitPay payments?"

Freek

I forgot if I already replied in this thread, so here I am again.

simo

please let me in!

PanamaGuy

YES I REALLY WANT THIS

Moopah

Giveaway entry

Poetra1933

VPS bandwidth unmetered?

keoir

@Poetra1933 said:
VPS bandwidth unmetered?

Yes we offer 1 Gbps unmetered on all our services

DartNode

Wanted to share some of what goes behind these dedi deals!

We have pallets of dedi's waiting for their new home. Will have more fun news in next month's thread after the Kansas City deployment.

jnjnqy

@DartNode said:
Wanted to share some of what goes behind these dedi deals!

We have pallets of dedi's waiting for their new home. Will have more fun news in next month's thread after the Kansas City deployment.

The vps is responding very very slowly today. Anything went wrong? Feels like some disk problem, again.

DartNode

@jnjnqy said:

@DartNode said:
Wanted to share some of what goes behind these dedi deals!

We have pallets of dedi's waiting for their new home. Will have more fun news in next month's thread after the Kansas City deployment.

The vps is responding very very slowly today. Anything went wrong? Feels like some disk problem, again.

Can you PM me your ticket number. We benched all of the nodes a few hours ago and everything looked good. Everything looks okay in monitoring.

njcdsuic

WIN

nightcat

just order a new monthly vps.

nightcat

just order a new monthly vps.

keoir

@nightcat said:
just order a new monthly vps.

Thanks for your support/ business and welcome to the DartNode network!

Zerox20

Be a bit cautious with Dartnode, have had nothing but issues with ours. Recommend running a YAB on your VPS as well just to validate disk speeds/bandwidth

Disk I/O Issues, networking issues, support generally is 24+ hrs to respond sometimes.

To be fair they ARE working hard to fix everything, we are in Texas. When they do respond its friendly and giving credit for the outage.

Hoping this last round of fixes for today finally gets the VPS stable. I know they are a smaller team as well.

storycrafter

Will be looking into YABS for all of my current "fleet"

iamtimbo

Nice! Not sure what to do with another $10 vps, probably just idle it.

DartNode

@Zerox20 said:
Be a bit cautious with Dartnode, have had nothing but issues with ours. Recommend running a YAB on your VPS as well just to validate disk speeds/bandwidth

Disk I/O Issues, networking issues, support generally is 24+ hrs to respond sometimes.

To be fair they ARE working hard to fix everything, we are in Texas. When they do respond its friendly and giving credit for the outage.

Hoping this last round of fixes for today finally gets the VPS stable. I know they are a smaller team as well.

Feel free to run a YABS now, we've implemented some stability fixes that should keep things stable. We're also going to be deploying 5 more nodes in Houston in the next 2 weeks to help with balancing.